Intermedia Cloud Communications

Update regarding CrowdStrike-related outage: We can confirm that all Intermedia voice and UCaaS systems are now fully operational. The issue that resulted from the CrowdStrike global outage has been resolved, and our services are back to their normal state. A full Reason for Outage (RFO) will be released following an in-depth assessment of the incident, including CrowdStrike's plans for corrective actions to avoid a recurrence. Summary of the Issue: A CrowdStrike software update affected Microsoft Windows systems globally, including those that support Intermedia's services. This resulted in considerable challenges for our customers and partners, and we deeply regret any inconvenience caused. Said CrowdStrike CEO, George Kurtz, “Today was not a security or cyber incident. Our customers remain fully protected. We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on. As noted earlier, the issue has been identified and a fix has been deployed. There was an issue with a Falcon content update for Windows Hosts.” Technical Details: As noted above, CrowdStrike identified, isolated, and deployed a fix for the issue. As a result, we progressively restored our systems. Our IT, engineering, system administration, and support teams worked tirelessly to bring everything back online and resolve any issues. If you are still experiencing issues, please reach out to the support team via the standard channels.

The majority of Intermedia’s systems and services have been restored following the global outage caused by a faulty CrowdStrike update. For those of you still experiencing deprecated service, please know that our teams will continue to work aggressively, and around the clock, until all systems are functioning in a full, and stable, state. Updates will continue until the situation is fully resolved.

Intermedia's global engineering and admin teams continue to make significant progress restoring systems to full capacity following the outage caused by a faulty CrowdStrike update. We are working as quickly as possible to bring all systems to their normal state, and will continue to provide updates as we do so.

An update to the global outage impacting Intermedia services: This disruption, caused by a recent CrowdStrike update, has affected numerous organizations worldwide, including airlines, banks, and technology companies. CrowdStrike has identified and isolated the root cause and deployed a fix. We continue to make significant progress, with core functionalities steadily being restored and more systems operating at normal capacity. Our dedicated teams are working tirelessly to ensure full operational status. We will continue to provide updates until the situation is completely resolved. Thank you for your ongoing patience and understanding.

We want to provide a further update on the global outage affecting Intermedia services which is due to a significant issue experienced early Friday morning by cybersecurity firm CrowdStrike. This issue has impacted many businesses worldwide, including airlines, banks, and technology companies. CrowdStrike has identified, isolated, and deployed a fix for the issue. As a result, more and more of Intermedia’s systems and services are returning to their normal state. Like all impacted organizations, we are working diligently to fully restore all our services. We will continue to keep you updated until the impact from the CrowdStrike incident is fully resolved. Thank you for your continued patience and understanding.

We want to update you on the significant global outage affecting Intermedia services due to a recent CrowdStrike update. This issue has disrupted many businesses worldwide, including airlines, banks, and technology companies. CrowdStrike has identified, isolated, and deployed a fix for the issue. Like all impacted organizations, we are now working to restore all our services. While many of our services are operational, some remain affected, and our teams are working tirelessly to resolve this as quickly as possible. We will keep you informed as we have more updates. Thank you for your continued patience and understanding.

We want to inform you about a significant global outage that is currently affecting Intermedia services. This issue stems from a recent update by cybersecurity firm CrowdStrike, which has caused widespread disruptions for airlines, banks, media outlets, technology companies, telecom firms, and businesses and other organizations around the world. This outage has impacted Microsoft Windows systems that support Intermedia's services.   Many of our services and systems are working, but not all. CrowdStrike has communicated that they are in the process of rolling back the update that caused this issue. We understand the critical nature of the services we provide and regret any inconvenience this may cause. Our teams are working nonstop to resolve this issue as quickly as possible and to minimize the impact on your operations. We will keep you updated on the progress and provide further information as it becomes available. Thank you for your patience and understanding during this time.

Our Team has determined issues with service availability is due to a problem with Crowdstrike. Crowdstrike is working to solve their issues and restore service as quickly as possible.

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