We are thrilled to announce the release of our 'State of Loyalty: 2024 Hospitality Rewards Report'! This year's report unveils crucial insights into the evolving landscape of hospitality loyalty programs, highlighting emerging trends and strategies that are shaping the future of customer engagement and satisfaction in the hospitality industry. From the integration of sustainability initiatives to the expansion of cross-brand loyalty opportunities, our comprehensive analysis provides valuable data to help your brand navigate this dynamic market effectively. Discover how to leverage these insights to enhance your loyalty programs, drive customer engagement, and ultimately increase your share of wallet. Download your copy of the report today and start making informed decisions that will shape the future of your business in the hospitality industry. Download the full report here: https://lnkd.in/du2z8FDT #HospitalityReport #LoyaltyPrograms #CustomerEngagement #TravelTrends"
iSeatz
Technology, Information and Internet
New Orleans, Louisiana 3,007 followers
Founded in 1999, iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings.
About us
iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and loyalty tech solutions enable travel and lifestyle bookings that drive engagement and customer lifetime value. Our clients represent the best in travel, hospitality, and financial services, including American Express, IHG Hotels & Resorts, and Wyndham Hotels & Resorts. Backed by proven deliverability, reliable advanced analytics, and travel lifecycle expertise, iSeatz sets the bar for a superb journey from the very first search. Founded in 1999 and headquartered in New Orleans, iSeatz employs a global team building cutting-edge technology for some of the world's most well-known brands. We pride ourselves not only on our innovative tech, but our inclusive culture, supported by people-first policies including remote work, flexible schedules, and premium benefits like paid parental leave.
- Website
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http://www.iSeatz.com
External link for iSeatz
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- New Orleans, Louisiana
- Type
- Privately Held
- Founded
- 1999
- Specialties
- Travel, Technology, E-Commerce, Hotels, Airlines, Merchandising, Loyalty Redemption, Mobile Technology, and Customization
Locations
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Primary
643 Magazine Street
Suite 100
New Orleans, Louisiana 70130, US
Employees at iSeatz
Updates
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iSeatz reposted this
Not incorporating accessibility features or functions into UX and UI poses the greatest risk but doing the bare minimum – often a result of a compliance-first approach – is also less than ideal. https://ow.ly/M5Qs50SF3WM iSeatz #marketing #martech #technology
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Hospitality brands are investing in reducing their environmental impact and making it easier for guests to make sustainable choices. While sustainability efforts are growing, they're just starting to influence loyalty strategies. This year, we’ve seen hotel brands expand sustainability-related reward options, a positive development for eco-conscious travelers. Read more insights in our State of Loyalty: 2024 Hospitality Rewards Report: https://hubs.ly/Q02FTL0V0 #SustainableTravel #HospitalityTrends #LoyaltyPrograms #EcoFriendlyTravel #TravelSustainability #2024Insights
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As we approach mid-2024, financial services companies are adapting to significant challenges in the loyalty landscape. Here's a sneak peek into our latest blog post on the trends impacting financial loyalty programs this quarter: - Consumer Credit Growth vs. Financial Headwinds: While consumer credit increased by 1.5% in April, high interest rates are straining lending institutions. Bank of America saw net charge-offs rise by over 80% in Q1. - Declining Loyalty: Consumers now hold accounts with an average of 2.6 financial institutions, and 46% are open to switching banks. This trend is driving banks to broaden their rewards strategies and create better digital loyalty experiences. - Expanding Rewards Options: Credit card issuers are diversifying rewards, aligning with consumers' expectations for more value and options. - Preparing for New Swipe Fee Regulations: The upcoming reduction in transaction fees is pushing financial institutions to innovate and enhance their loyalty programs. - Enhancing Digital Experiences: Banks are streamlining their digital loyalty portals to offer more cohesive and accessible user experiences. Despite current challenges, these proactive strategies aim to deliver added value and improve customer experiences, setting the stage for a potential loyalty renaissance in 2025. Check out the full blog post for more insights! https://hubs.ly/Q02FTC6t0 #LoyaltyPrograms #FinancialServices #CreditCardRewards #CustomerExperience #DigitalTransformation #LoyaltyTrends #2024Insights
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User experience (UX) and user interface (UI) are intertwined, inescapable and essential concepts to master for successful travel loyalty programs. In fact, according to our Director of Product Design, Danielle Matherne, getting the UX and UI of your loyalty platform right can pay significant dividends in terms of customer retention, brand cohesion, and customer lifetime value. Discover more of Danielle’s expert insights in this edition of Tech Talks, available here: https://hubs.ly/Q02FV1vh0 #loyaltyprograms #TravelLoyalty #hospitality #travelloyaltyprograms #UX #UI #userexperience #accessibility #productdesign
Tech Talks: Best Practices in Loyalty UI and UX
iseatz.com
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Midway through 2024, banks, credit card networks, and other financial services companies are facing some headwinds. But they are also making proactive pivots in their loyalty strategies ahead of the implementation of the merchant swipe fee agreement and the potential increased competition it will bring. Card issuers are expanding their rewards portfolios – 76% now offer point redemption or statement credit for tours and activities, for example – and prioritizing improvements to the digital loyalty member experience. Learn about other loyalty trends impacting the industry in our half-year snapshot: What's the Latest in Banking Loyalty? Mid-2024 Snapshot of Key Trends https://hubs.ly/Q02D487Y0 #loyaltyprograms #TravelLoyalty #travelloyaltyprogram #bankingloyalty #creditcardrewards #swipefees #finservloyalty #cardissuers
What's the Latest in Banking Loyalty? Mid-2024 Snapshot of Key Trends
iseatz.com
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The hotel loyalty landscape is buzzing with innovation! Our latest blog dives into how hotels are adapting to changing travel demands and enhancing their rewards programs to captivate guests. Hotels are experiencing a significant boost from the resurgence of business travel, translating into increased revenues. At the same time, loyalty programs are expanding their reward options by 19%, particularly in dining and wellness, meeting the growing consumer demand for diverse experiences. Explore how hotels are leveraging flexible loyalty technology platforms to stay ahead of these trends and offer exceptional value to their guests. Discover the full story in our blog: Hotel Loyalty Trends: A Midyear Snapshot https://hubs.ly/Q02D17j50 #TravelEvolution #HotelLoyalty #GuestExperience #BusinessTravel #LoyaltyTechnology
Hotel Loyalty Trends: A Midyear Snapshot
iseatz.com
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As we wrap up the second quarter of 2024, it's crucial to understand the trends shaping hotel loyalty programs. Our latest blog delves into the current landscape, highlighting a resilient global economy that is shifting travel demand from leisure to business. Key insights include: - Leisure Demand Normalizing: The post-pandemic "revenge travel" surge is stabilizing. - Business Travel Resurgent: Domestic business trips are up by 7%, boosting hotel revenues. - Expanding Rewards: Hotels are increasing earning and redemption opportunities, especially in dining and wellness. Explore how these trends will shape the rest of the year and why a flexible, agile loyalty technology platform is essential. Dive into our blog for an in-depth analysis: https://lnkd.in/g2nGWTnR #TravelTrends #HotelLoyalty #BusinessTravel #TravelTech #HospitalityIndustry
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At iSeatz, we prioritize effective communication to create a thriving workplace. Our Director of People Operations, Lauren Moran, SPHR shares insights on how we foster an environment where ideas flow freely and everyone feels heard. From town hall meetings to anonymous surveys, discover how we maintain bi-directional communication and transparency, building trust and empowering our team. Read more in our latest blog: https://lnkd.in/g_2ts_n7
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