Small businesses are strategically adopting AI to enhance customer experience and fuel growth. A recent survey found that 83% of small business owners who use AI report positive impacts, with over half attributing AI to their business growth. Leveraging genAI can enhance your CX management by: -Consolidating customer interactions -Delivering personalized experiences -Streamlining customer service Read this Forbes article for more insights: https://lnkd.in/e4Hkj_DD #CustomerExperience #AIinBusiness #FutureofCX
Macorva
Software Development
Houston, TX 5,854 followers
Put your data to work with Macorva's AI-powered experience solutions.
About us
Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced employee experience platform designed to help businesses extract maximum value from their data. Our Radiant AI technology generates personalized engagement reports for every manager, providing and actionable insights and offers an intuitive, scalable 360 feedback system for all employees. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team and mitigate flight risks. Macorva CX is the ultimate tool for elevating your customer experience. With advanced AI that adapts to your specific needs and provides custom dashboards and communication scripts, you'll be able to spot trends, identify outliers, and determine next steps with ease. Get higher response rates with mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva MX is designed to streamline the management process and boost team performance. Our platform listens and learns from your data to generate unbiased performance reviews, individualized development plans, and goals that align with company objectives. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions with all employee data.
- Website
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https://www.macorva.com/
External link for Macorva
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Houston, TX
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Employee Engagement, Employee Retention, Company Culture, 360 Feedback, Leadership, Transparency, Employee Satisfaction, Management, Work Culture, Employee Reviews, Employee Feedback, Performance Review, Customer feedback, CSAT, NPS, Net Promoter Score, and Customer experience
Locations
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Primary
Get directions
Houston, TX 77002, US
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Get directions
Palo Alto, CA 94306, US
Employees at Macorva
Updates
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Tight budgets shouldn't mean sacrificing employee development. Get the most out of your training budget with our practical guide, which outlines how to: -Capture employee performance trends -Identify training gaps -Create personalized action plans -Track program efficiency Download now and make every training dollar count: https://lnkd.in/gSxD4VWz #TrainingROI #EmployeeDevelopment #AIinHR #FutureOfWork
eBook: Quick Tips to Optimize Training ROI
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Is AI the new MVP of talent acquisition? By harnessing the power of AI, companies are uncovering hidden talent, streamlining processes, and building stronger, more dynamic teams. But it's not about replacing humans – it's about empowering them. Dive into our latest blog to discover how AI is reshaping the HR landscape and creating a more efficient, effective, and equitable approach to talent acquisition. Read more here: https://lnkd.in/giDiSfum #TalentAcquisition #AIinHR #Recruiting #FutureOfWork
Macorva Blog Post | Read Now
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Our customer, MASS Medical Storage needed a comprehensive solution to gain deeper insights into their workforce. Macorva EX delivered, driving near 100% employee survey participation and revealing key areas for improvement. Armed with data-driven insights, Mass Medical Storage developed a targeted action plan to enhance employee satisfaction, retention, and productivity. Read their story to learn how Macorva EX can help your organization achieve similar results: https://lnkd.in/gKPRxvsp #EmployeeExperience #WorkforceAnalytics #HRsolutions
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Want to know what your employees are really thinking? Macorva's proven employee survey framework goes beyond simple engagement scores. Our unique 5-dimension model provides deeper insights into the factors that impact your workforce, enabling you to create a more fulfilling and productive work environment. Download our white paper today and discover how to create employee engagement surveys that drive real results: https://lnkd.in/gyCVqifS #EmployeeEngagement #EmployeeFeedback #SurveyFramework
Proven Employee Survey Framework: Achieve up to 100% Survey Participation
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A more productive and engaged workforce doesn't require a huge budget. Discover 8 low-cost / free ways to boost employee morale, productivity, and retention. From simple communication tweaks to embracing work-life balance, these strategies offer a high return on investment for your organization. Read more now: https://lnkd.in/g-MPtfjh #EmployeeEngagement #TalentRetention #OrganizationalSuccess #RadiantAI
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A recent Gartner survey reveals only 35% of HR leaders feel confident their tech is driving business goals. Is your company one of them? Macorva's AI-powered platform goes beyond feedback collection. We empower your entire workforce to turn insights into action, driving real results. Ditch the outdated feedback tools and discover a modern, comprehensive solution that maximizes the value of your data. See how our platform compares: https://lnkd.in/gRkHQKYC #HRtech #FutureofWork #RadiantAI
Why Choose Macorva? Discover the Power of AI-driven Experience Management
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Are you missing out on your "Silent Superstars"? These exceptional employees excel quietly, consistently delivering top results without fanfare, and it's time to bring their contributions to light. Implementing a refined employee recognition program can help you uncover and reward these hidden talents. We're sharing 6 powerful strategies to boost ROI and fully engage your workforce. Read more here: https://lnkd.in/eZT-Vkh #EmployeeEngagement #EmployeeRecognition #SilentSuperstars #LeadershipInsights
Employee Recognition: How to Find Your Silent Superstars
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Patient loyalty in healthcare? It's a challenge, but it's not impossible. While nearly half of Americans are loyal Amazon Prime members, even the biggest healthcare organizations only serve about 1% of the population. That’s why top healthcare providers are using modern patient feedback systems to gather real-time insights, measure satisfaction, and build stronger connections. Read our latest blog to explore data-driven feedback strategies that enhance patient loyalty and improve HCAHPS scores. https://lnkd.in/gFkuUJEV #PatientExperience #PatientFeedback #RadiantAI
How to Implement a Successful Patient Feedback System: Best Practices and Strategies
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The rise of generative AI is reshaping the way we work. How can leaders adapt to build a thriving workforce? McKinsey & Company shares 5 key actions to foster a culture of innovation, flexibility, and employee well-being – even amidst disruption. Learn how to reimagine work, the workplace, and the worker in this new era. Read more here: https://lnkd.in/gwkXWa5N #FutureOfWork #GenAI #EmployeeEngagement #ThrivingWorkforce
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