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Some utilities remain concerned about the legalities of Federal Communications Commission guidelines, while others worry that auto-enrollment may risk customer satisfaction. William Raney, a partner at Copilevitz, Lam & Raney, P.C. clarified that The Telephone Consumer Protection Act (TCPA) rules are not directed at outage communications, as the Act governs telemarketing practices. Emergency calls and texts affecting consumers' health and safety, including planned and unplanned outages, are lawful under TCPA.

We're excited to share the latest findings from Chartwell, Inc., "A Guide to Auto-Enrollment for Outage Notifications." The guide is packed with valuable insights, but we’ve pulled out the most critical takeaways for you around auto-enrollment in our video below. If you’re navigating the complexities of auto-enrollment and outage communications, our team at Message Broadcast is here to help. Our expertise in delivering critical event experiences and our robust customer engagement platform can support your strategy. Contact us here: https://lnkd.in/g_VZAt9k

Should utility companies automatically enroll customers in outage notifications? The industry is divided, as shown by Chartwell, Inc.'s 2024 Outage Communications Survey, which reveals varying strategies across 44 utilities. According to Chartwell’s 2023 Residential Consumer Survey, 40% of customers prefer hourly updates for outages exceeding six hours, while 36% want updates only when new information is available. This highlights a strong correlation between outage notifications and customer satisfaction, giving utilities an opportunity to improve the customer experience by keeping them informed during restoration processes. Need help coming up with a strategy? Reach out to Message Broadcast, we are experts in delivering critical event experiences that exceed customer expectations. Our customer engagement platform makes it easy to curate, deploy, and manage interactions across all channels.

Timely and effective communication during power outages is essential for both utilities and their customers. Despite technological advances, many utilities still face challenges in managing their internal communications effectively, leaving significant portions of their customer base without critical information during emergencies. 🔗 Read our latest blog post to learn more about building a successful outage communication strategy! https://lnkd.in/gUB_rFV9

Will you be joining us tomorrow? Learn from experts Paul Watkins, Director of Product Strategy at Message Broadcast, and Chris Huff, CEO of Base64.ai Document AI, as they discuss how to enhance operational efficiency and customer satisfaction using virtual assistants and advanced AI. Don’t miss this chance to transform your communication strategy! https://lnkd.in/gRVKxYzS

Wildfire season is here, is your utility company prepared? Wildfires present significant risks to power grids, substations, and other critical utility infrastructure. The high temperatures and unpredictable nature of these fires can damage or destroy power lines, transformers, and generation facilities. This vulnerability often results in widespread power outages and service disruptions, potentially leaving customers without essential services during emergencies. Learn how to empower customers with emergency communication in our latest blog post: https://lnkd.in/g2DYA37r

Are you free THURSDAY? Join us on July 11th from 2 - 3 PM ET for an exclusive follow-up webinar featuring Paul Watkins, Director of Product Strategy at Message Broadcast, and Chris Huff, CEO of Base64.ai Document AI. Discover how to seamlessly integrate these tools with workflow and business rules for outstanding results. Learn strategies from practical examples and success metrics to enhance operational efficiency and customer satisfaction. Don’t miss this chance to transform your communication strategy! https://lnkd.in/gRVKxYzS

According to a recent survey by Tidio, 62% of respondents prefer engaging with client service digital assistants rather than waiting for human agents. But that's not the only way that chatbots can revolutionize the utility industry. Our infographic highlights the many ways that chatbots can help streamline workflows for customers, agents, employees, and more! 📊 Ready to see the impact chatbots can have on your utility operations? Reach out to us at Message Broadcast to learn more. https://lnkd.in/g_VZAt9k

Is your company equipped with the right tools to revolutionize utility communications? Join us on July 11th from 2 - 3 PM ET for an exclusive follow-up webinar featuring Paul Watkins, Director of Product Strategy at Message Broadcast, and Chris Huff, CEO of Base64.ai Document AI. Discover how to seamlessly integrate these tools with workflow and business rules for outstanding results. Learn strategies from practical examples and success metrics to enhance operational efficiency and customer satisfaction. Don’t miss this chance to transform your communication strategy! https://lnkd.in/gRVKxYzS

🤖 The Evolution of Chatbots and Their Role in Operational Workflows 🤖 Chatbots are revolutionizing traditional customer service models by transforming both customer interactions and backend operations. No longer just virtual assistants answering basic queries, modern chatbots are integral to business process automation, providing 24/7 support, handling billing inquiries, directing complex queries, and offering personalized engagement based on customer data. By streamlining workflows and enhancing operational efficiency, chatbots free human resources for more complex tasks, ultimately improving customer satisfaction and trust. Discover how chatbots are setting new standards in operational excellence and what this means for the future of business workflows. Read our latest blog post to explore the transformative impact of chatbots on customer engagement and operational efficiency! https://lnkd.in/gQxRZvJt