The future of CX leadership lies in leveraging the power of technology to understand customer needs better, personalise interactions, and deliver seamless experiences across every touchpoint. https://ow.ly/RzvP50Sysza
PTP
IT Services and IT Consulting
Sacramento, California 10,045 followers
Experience Transformation
About us
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
- Website
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http://www.ptpinc.com
External link for PTP
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- Sacramento, California
- Type
- Privately Held
- Founded
- 2004
- Specialties
- Customer Experience, Contact Center, IVR, Speech, CTI, Government, Security, Customer Engagement, CRM, Enterprise Wide CX Strategy, Marketing Campaign Management, and Sales Force Optimization
Locations
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Primary
500 Capitol Mall
Suite 2350
Sacramento, California 95814, US
Employees at PTP
Updates
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According to the SITA 2017 Air Transport IT Trends Insights report, airlines and airports are estimated to spend nearly $33 billion on IT this year. More than half of these investments (68 percent) are expected to be spent on customer personalisation. https://ow.ly/VKqe50SysyZ
Tech innovations adding vibrancy to brand loyalty for airlines’
bizzbuzz.news
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61% of customers would rather use self-service than a live-agent phone call for simple issues. https://ow.ly/sN9U50Sysyx
Making Self Service a Win-Win for Businesses and Customers
nojitter.com
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AI-powered chatbots and virtual assistants can provide instant support to loyalty program customers by answering questions, resolving issues and offering personalized recommendations in real-time, enhancing the overall customer experience. https://ow.ly/NZbP50Sysxs
Taking Care of the Customers Is Key to Ensuring Loyalty | Modern Restaurant Management | The Business of Eating & Restaurant Management News
https://modernrestaurantmanagement.com
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66% of customers won’t tell a company directly if they’ve had a bad experience, up about 7% from 2021. And as many outlets have reported, trust in business is eroding, especially among the youngest consumers https://ow.ly/j8nH50Sysq7
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PTP reposted this
Calling a business - convenient? or bothersome? PTP's Director of UI Design, Helen VanScoy, weighed in on the current state of the voice channel, how it impacts customer experience (CX), and how AI voice currently compares to human voice in our recent webinar. Check out the link in the comments to learn more 👇
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Everyone knows that the digital transformation in the contact center is inevitable, and the mission to get there is becoming more urgent. Watch our video session here as we discuss trends, metrics and case studies https://ow.ly/wTsY50Rrkq5
2020 CCW Future of CC Event
go.ptpinc.com
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Emotional intelligence is just as important as artificial intelligence, and we need it now more than ever. Statistics show that human interaction often outperforms AI in resolving issues and providing satisfactory experiences. https://ow.ly/kFpX50RrkG1
Enhance the Customer Experience by Blending AI and Emotional Intelligence | Entrepreneur
entrepreneur.com
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87% of consumers will choose to purchase a product based on the company advocating for an issue that is important to them. Modern consumers seek affinity with the brands they support. https://ow.ly/WIml50Rrkko