Quantum Metric

This spring, say goodbye to hours spent analyzing customer sessions with Felix AI. Powered by Google's Gemini Pro, Felix instantly summarizes user behavior, offering actionable insights and quantified experiences in real-time. 🚀 But, wait there's more: 😲 Pose questions to Felix to learn more about an experience. 🤩Incorporate Felix directly into your VoC channels. 🤯 Use Felix to supply your agents with call center scripts. And this is just the start of how #FelixAI can transform the way you listen to your customers! Learn more about Felix and Explore our complete #QMSpringLaunch: https://bit.ly/3U38ush

How are airlines redefining customer experience in the digital age? Aer Lingus teamed up with Quantum Metric, and the results are nothing short of spectacular: 🚀 Online revenue soared by 3% 💹 Conversion rates jumped by 10% 🙌 Customer satisfaction hit new heights with real-time insights Curious to see how they did it? Dive into the full case study and discover the secrets behind their success: https://hubs.ly/Q02GRKHs0

Digital experience success comes down to three things: People, process and technology. Today, we want to focus on people, celebrating the Quantum Metric teams who support our customers everyday, leading to feedback like the Gartner Peer Insight.  Director of Product in the Retail Industry gives Quantum Metric 4/5 Rating in Gartner Peer Insights™ Web, Product and Digital Experience Analytics Market.  Read the full review here: https://hubs.ly/Q02GF7dV0  #gartnerpeerinsights

Curious about how technology will revolutionize digital banking? The answer lies in the relationship between GenAI and high-quality data!✨ Our latest blog post outlines the potential impact and opportunities of investing in Generative AI (GenAI), emphasizing how data quality is the key to success. Discover how this dynamic duo is helping financial institutions to: 👉 Deliver personalized customer experiences 👉 Improve decision-making with high-quality data 👉 Streamline operations and reduce costs Dive into our blog to learn more: https://hubs.ly/Q02Gz08t0

Gen Z's interest in AARP memberships could signal a larger trend, with Quantum Metric data showing 52% of people prefer shopping at retailers with regular discounts over lower prices. In Modern Retail's article, Quantum Metric’s Danielle Harvey explains how shifts in consumer behavior like this indicate that the right deals or promotions can drive customer loyalty among younger shoppers. With tighter budgets and higher prices, consumers are increasingly looking for ways to save money, making loyalty and subscription programs more popular if they offer clear benefits. How have you seen customers cut costs? Do you think subscription programs will drive Gen Z loyalty?

In the dynamic world of online retail, staying ahead of customer expectations is crucial. That's why Vitacost, a leading health and wellness retailer, turned to Quantum Metric to revolutionize their digital customer experience. Curious about the results? Check these out: ✨ 32% increase in conversion rates. ✨ Enhanced customer journeys for happier, more loyal customers. ✨ Real-time insights for more informed decision making. Want to see how Vitacost achieved these remarkable results? Dive into the full case study: https://hubs.ly/Q02G1DrK0

How well do you understand your customers' journey? In today's fast-paced digital landscape, leveraging Customer Journey Analytics is no longer optional—it's essential. From uncovering hidden insights to optimizing every step of the customer experience, these analytics pave the way for transformative business growth. Discover the strategies and tools that can take your customer journey to the next level in our latest blog: https://hubs.ly/Q02FT18j0

Ready for takeoff! ✈️ Discover how Korean Air revolutionized its digital customer experience with Quantum Metric to achieve: 🔍 Deep insights into customer behaviors 📈 A 15% increase in conversion rates ⭐ A boost in app rating from 2.9 to 4.6 stars 💡 Swift identification and resolution of pain points 💼 Improved customer satisfaction and operational efficiency Read the full case study to see how your organization can achieve similar results: https://hubs.ly/Q02DW0Nb0

At Quantum Metric we are passionate about helping organizations win the heart of their customers and making those brands our biggest fans along the way. Gartner Peer Insights, like the one below, show that all our hard work is paying off. Communications Associate in the Retail Industry gives Quantum Metric 5/5 Rating in Gartner Peer Insights™ Web, Product and Digital Experience Analytics Market. Read the full review here: https://hubs.ly/Q02DW85t0 #gartnerpeerinsights

Unlocking the potential of Customer Journey Analytics can transform your business outcomes. Our latest blog delves into how leveraging these insights leads to unprecedented success. Discover how to: ✔️Identify pain points and opportunities by analyzing customer behavior patterns and feedback, enabling proactive issue resolution. ✔️Optimize marketing strategies through detailed journey mapping, ensuring your efforts are targeted and effective. ✔️Increase conversion rates by understanding and addressing customer needs at every stage of their journey. Dive into the full article and start your journey toward smarter, more impactful customer experiences. https://hubs.ly/Q02DVFn70