AI programs can improve customer satisfaction and reduce customer care costs for contact centers by answering customer questions and processing requests quickly. Read this explainer article to learn the roles of AI in contact centers. Learn More: https://zurl.co/WBtN #rSTARTechnologies #AIProgram #ContactCenters
rSTAR Technologies
Information Technology & Services
Westmont, Illinois 12,733 followers
We are a full-service systems integrator focused on GenAI, CX, integration | Oracle | Microsoft | Google | Salesforce
About us
rSTAR Technologies (formerly known as Sofbang) is a 100% diverse-owned systems integrator focused on solving the unique challenges facing asset-intensive industries. We work with large manufacturing, energy/utility, retail, fintech and high-tech companies to improve CX, enhance efficiency and resilience, improve profits and boost ROI. Our services include: • GenAI and AI readiness health checks, selection, implementation, and integration • CX improvement to enhance ROI, improve omnichannel communications and enhance customer experience • Integration, including enterprise integrations, data and cloud integrations, APIs and microservices • Automation of infrastructure, DevOps, managed services, custom app dev and more. Experts in: • Oracle • Microsoft • Google • Salesforce And many others. We specialize in the following industries: • Manufacturing • Energy/Utilities • Retail • FinTech • High Tech • BFSI We emphasize a unique consultative approach and a proven record of achieving remarkable results for Fortune-level companies. rSTAR is the right partner for asset-intensive industries seeking cutting-edge technology and creative technology solutions to business challenges. We’re passionate about innovation and customer success. You’re a rock star with rSTAR!
- Website
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https://rstartec.com/
External link for rSTAR Technologies
- Industry
- Information Technology & Services
- Company size
- 201-500 employees
- Headquarters
- Westmont, Illinois
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Cloud Solutions, Application Infrastructure, Enterprise Architecture, Oracle Fusion Middleware, Google Cloud, Salesforce, MuleSoft, Oracle Cloud, DevOps, Blockchain for Supply Chain, Chatbots & Digital Assistants, Enterprise Integration, Mobile Workforce Management, Contracts Management, Cloud Integration & iPaaS, articifical intelligence, AI, ML, Machine Learning, Robotic Process Automation, Salesforce MFG Cloud, generative AI, CX, AUTOMATION, INNOVATION, APP MODERNIZATION, and DIGITAL TRANSFORMATION
Locations
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Primary
Get directions
770 Pasquinelli Drive
Suite #424
Westmont, Illinois 60559, US
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Get directions
CM2/1801 Plot No. GH-01/A, Sector-74, Gautam Buddha Nagar
Noida, Uttar Pradesh 201301, IN
Employees at rSTAR Technologies
Updates
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Many large enterprises express frustration with monolithic ERPs that lack modern improvements that could enhance their ability to improve CX. In this Forbes article, Danny Asnani, our VP of Client Engagement, discusses how these companies can improve CX and revenue by extending their monolithic ERPs. Learn More: https://zurl.co/TQma #rSTARTechnologies #ImproveCX #MonolithicERP #IncreaseRevenue
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The cost-per-contact drops considerably if employees can access the information they need to resolve tickets. Employee time savings is only one way to track the ROI of AI chatbots. There are several other ways to calculate chatbots’ business impact. Learn more: https://zurl.co/BBiV #rSTARTechnologies #AIChatbots #ROI #BusinessImpact
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Many manufacturers have yet to understand the short and long-term value of excellent customer experience; thus, they're reluctant to invest in improving customer service delivery. Here is why CX should be a priority and 4 ways to implement customer-facing digital transformation. Read rSTAR's article in Forbes: https://zurl.co/0uB3 #rSTARTechnologies #CustomerExperience #DigitalTransformation
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Learn how extending your legacy ERP improves your support operations, CX, and revenue. Read rSTAR's article published in Forbes: Learn More: https://zurl.co/TwZY #rSTARTechnologies #ERP #SupportOperations #CX #Revenue
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Must read Forbes article written by Danny Asnani Manufacturers: How To Provide Exceptional Customer Service With GenAI Chris Moyer | Tom Nolan | Mark Browning | Danny Asnani | Vivek Ahuja | Babita Ribet | John Annarelli | Laura Stewart | Jeanne Grunert | Anand "Dan" Kothandapani
GenAI's impact on CX through innovation, modernization and automation in the manufacturing sector is profound. Read more: https://hubs.li/Q02F_f9t0 Post written by Danny Asnani, Forbes Councils Member.
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Companies with integrated CRM and ERP have better data visibility and analysis as the different teams can access, view, collect, analyze, and visualize data seamlessly. This and many more are the benefits of optimizing customer data with CRM and ERP collaboration. Learn more: https://zurl.co/Scrn #rSTARTechnologies #CRMERPIntegration #CustomerData
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There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Explore the possible financial incentives of introducing chatbots in a call center environment and how we can help you get the best outputs from your chatbots. Learn More: https://zurl.co/WCkM #rSTARTechnologies #AIChatbotImplementation #CallCenter
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A well-formulated strategy has a feedback loop that gathers customer data via acquisition tools like surveys, reviews, online purchase history, web browsing behaviors and more. Learn how to leverage this data to increase CSAT. Learn more: https://zurl.co/F69f #rSTARTechnologies #Data #CustomerSatisfaction
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rSTAR Technologies is a proud sponsor of SIM-Chicago’s 18th Annual Golf Outing, on Monday, August 5 at the White Eagle Country Club in Naperville. #SIMChicago #18THAnnualGolfOuting #I.C.Stars #Chicago Danny Asnani | Vivek Ahuja | Chris Moyer | Tom Nolan | Mark Browning | John Annarelli | Laura Stewart | SIM Chicago | i.c.stars |* Chicago
The SIM-Chicago community would like to thank rSTAR Technologies for sponsoring SIM-Chicago’s 18th Annual Golf Outing, Monday, August 5 at the White Eagle Country Club in Naperville, IL. We truly appreciate their support for our community. Donate to i.c.stars |* Chicago This event supports the chapter's charitable endeavors, particularly i.c.stars|* and the critical work it does in developing IT leaders for the future. Click below to make a tax-deductible donation to i.c. stars|*. https://lnkd.in/gZN3USYD
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