In case you missed it... Women Leading Travel & Hospitality recently published the report, The Synergy of Technology and Empathy in Transforming Customer and Employee Experiences, giving insight into up-in-coming technology trends and their potential impact on customers and employees in the hospitality industry. Diana Plazas-Trowbridge, Marriott International's Chief Sales and Marketing Officer, Caribbean and Latin America, shared a detailed reflection on the report’s findings and her predictions for what trends will last. Here are a few of her insights: 📍 Remote work has created a new business traveler. Due to more flexible work environments, “bleisure” (business and leisure travel) is here to stay. These nomads are now flocking to cities for work, sometimes with family and friends in tow, in search of cultural and educational adventures to enjoy during downtime. 🤝 Purposeful travel has taken the stage as people are looking to regenerate and bond with others, including the communities they are visiting. Looking for deeper connections to the places they visit, travelers are getting to know new people, histories, and culture, as as well as caring more about sustainability and well-being. 💎 Luxury travel is being re-invented as affluent consumers are willing to pay more to create unique and one-of-a-kind experiences. While they are still looking for a relaxing escape, these travelers no longer want to be known for the traditional status markers of wealth but for the contributions they’re making and the values they live by. This means luxury experiences that feel understated, less formal, and more local or uniquely authentic to a place will become more popular. For more insights on technology’s impact on employees and customers in the hospitality space, check out the full report here: https://lnkd.in/gfx47txB #sertifi #sertifinetwork #womenleadingtravelandhospitality #hospitalityindustryreport #traveltrends #hoteltechnology #innovation
🌟 Discover the future of travel! In Women Leading Travel & Hospitality's latest report, "The Synergy of Technology and Empathy in Transforming Customer and Employee Experiences," Diana Plazas, Marriott International’s Chief Sales and Marketing Officer for the Caribbean and Latin America, unveils the travel trends that are here to stay. 🌍✈️ Curious about what's on the horizon? Dive into the article for a sneak peek and download the full report for in-depth insights and expert commentary from leading women in travel and hospitality. 📖 Read More ➡️ https://bit.ly/3XqOy4U Download the Free Report ➡️ https://bit.ly/3XbFKzy #WLTH #WomenLeadingTravelandHospitality #TravelTrends #FutureOfTravel #CustomerExperience #EmployeeExperience #Sponsored #AllianzPartners