Read our new guide to understand the biggest challenges retailers face in crafting personalized customer experiences across channels, and learn the steps you need to take to set your retail business apart from the competition. https://bit.ly/3Y6lWOA #SutherlandRetail #Retail
Sutherland
IT Services and IT Consulting
Pittsford (Rochester), NY 776,126 followers
We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
About us
We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
- Website
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https://www.sutherlandglobal.com/
External link for Sutherland
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Pittsford (Rochester), NY
- Type
- Privately Held
- Founded
- 1986
- Specialties
- IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, and Retail and CPG
Locations
Employees at Sutherland
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Walter Montalvo
Senior Software Engineer and Architect
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Dudley Larus
Building a better world by unleashing the power of great customer experiences (CX)
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Fabio de Sant'Anna
Management Consulting | Technology Practice Head | Banking & Insurance | AI | Machine Learning | Intelligent Automation | Digital Transformation
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Brad Burgess
AVP Healthcare | Digital Transformation | Healthcare IT | Payer | Payvider | BPaaS | Automation | RPA | AI | CX | PX | Analytics | Data | Advisory
Updates
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Discover why Intelligent Document Processing (IDP) is a must-have for businesses! From boosting efficiency to ensuring compliance and scalability, explore five reasons in our On-Demand Webinar. Watch now - https://bit.ly/46aoWvg #SutherlandDES #Webinar #DataExtraction #Hyperautomation
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As the adoption of AI becomes more prevalent, how can the insurance industry find the right balance between technology and human oversight? To find out, join us on LinkedIn Live "Reimaging the TPA: Making Digital Human" on August 14 at 1:00 pm ET. Our expert panel, featuring speakers from Everest, Sutherland, and LIDP, will cover how a transformative TPA model can boost CX and drive efficiencies. https://bit.ly/3KUiPSj
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The exponential pace of new technologies and the convergence of multiple trends are reshaping the banking landscape. In 2024, the influence of generative AI, industry convergence, open data, digitization of payments, and fraud detection will continue to grow. With AI-powered precision, our solution, Sutherland FinTelligent, leverages these trends to empower banks to operate more efficiently and better serve customer needs. Discover how our solution can transform your workflow and drive efficiency like never before! Learn more about Sutherland FinTelligent: https://bit.ly/45Wty8k #SutherlandBFS #IntelligentAutomation #GenAI
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Delivering the right care while avoiding denials and securing revenue is a balancing act. Explore how Sutherland can automate insurance verification and prior authorization tasks to improve the patient experience and increase physician utilization. https://bit.ly/3Lghqp7 #SutherlandHealthcare #Healthcare #Automation
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What opportunities are emerging in the fintech sector with the advent of new technologies? Join Everest Group's Dheeraj Maken, Sutherland's Sumit Chopra, and Fintech Futures' Tyler Pathe for an informative webinar on July 23, 11 am ET. From emerging trends and technological innovations like AI to regulatory developments and market dynamics, we’ll explore the key forces shaping the future of fintech. View more details and register here: https://bit.ly/4bqYjDn #SutherlandBFS #Fintech
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🔑 The key to success in digital finance? The seamless integration of technology and efficient processes within the often overlooked back-office. Join us for our upcoming LinkedIn Live, Experience Management: Unlocking Value in Finance Transformation, on August 22 at 1pm Eastern. Experts from Sutherland, Everest Group, and LSC Communications will share insights into the future of financial back-office experience management. 📅 August 22 🕒 1:00pm ET Don't miss out on this opportunity. Register here ➡️ https://bit.ly/3Wmcx45 Nikhil Anand Shirley Hung Tarun C. Sarah Hoxie
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Automation is transforming the way we work, but how familiar are you with the distinctions between RPA, Intelligent Automation, and Hyper Automation? Discover how each automation technology uniquely optimizes business operations. From streamlining tasks with RPA to empowering decision-making with Intelligent Automation, and unlocking strategic outcomes with Hyper Automation, our latest blog delves into their distinct capabilities and impact on business efficiency. Dive in to learn more! https://bit.ly/3YmknfR #SutherlandDES #Automation #RPA
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Learn how Sutherland helped enhance support processes and drive efficiencies for a leading cybersecurity provider! By centralizing IT support and introducing specialized engineers and AI-powered platforms, we achieved remarkable results: fewer unsuccessful searches, higher self-service rates, and faster case resolutions. We deliver measurable outcomes for our clients with our innate ability to unlock the collective power of people, processes, and technology. https://bit.ly/4eV6BGx #CustomerSupport #AI #SutherlandTech #SutherlandCXM
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🌍 Transforming the Airline Industry: A Deep Dive into AI and Customer Service with SAS and Sutherland 🌍 We are proud to unveil our newest episode of In Conversation with CCW Europe! This time, we go beyond the surface to explore the intricacies of the Scandinavian Airlines and Sutherland partnership. Key takeaways from this episode include: ⚡ The strategic challenges that SAS encountered before enlisting Sutherland's expertise ⚡ The fundamental steps for cultivating and embedding a digital-first culture ⚡ In-depth analysis of the AI solutions revolutionizing customer interactions ⚡ Advanced segmentation and personalization techniques being implemented ⚡ The meticulous approach towards aligning every decision with their overarching transformation goals ⚡ Lessons learned and potential pivots if given the opportunity to start afresh This authoritative discussion with Sutherland's Naveen Mehta and SAS - Scandinavian Airlines' Mattias Helgesson & Andreas Broberg Henning, hosted by Simon Hall, is essential listening for leaders and professionals eager to stay ahead in the evolving customer service landscape within the airline sector. 🎧 Don’t miss out on this insightful episode – listen now: https://bit.ly/4cT7pKf #SutherlandTravel #Airlines #Travel #AI #CCWEurope
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