Have you had a chance to check out our Customer Experience Analytics powered by Generative AI? In the video below, we cover how our powerful platform enables your organization to turn every conversation into customer intelligence and be proactive when it comes to identifying the issues causing customers to contact customer service. Our powerful analytics suite helps you: - Transcribe and analyze 100% of customer interactions to identify key conversation topics and sentiments that uncover trends and provide actionable insights to your business - Analyze agent interactions and identify the insights needed to coach more effectively, engage the workforce, and retain top talent - Fine-tune intent model accuracy, find opportunities for process automation, implement effective coaching, and ensure customer escalation mitigation Check it out by clicking the link below: https://lnkd.in/gY53fqcE #CX #Analytics #Insights #AI #GenerativeAI #CCaaS #Talkdesk
Talkdesk
Software Development
San Francisco, CA 191,618 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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http://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Locations
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Primary
535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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Today marks day two of our 100 days of AI celebration! What's a better way to jump right in than talking about our purpose-built AI solutions for the financial services and insurance industry? You might think financial and insurance companies are old-school businesses built on legacy technology, and Talkdesk is here to change that. Our customer, WaFd Bank, wanted to modernize their operation, and this is exactly how it played out: By using our Financial Services Experience Cloud, #WaFD found a better way to deliver a frictionless and accelerated digital service experience for their customers, and the benefits of this change were monumental. By choosing Talkdesk as their go-to AI-powered provider they: 💰 Projected savings of $1.4 million over three years 📈 Achieved 165% return on investment ⏱️ Reduced digital check balance response times from 4.5 minutes to 28 seconds (90%) 🏆 Even earned themselves a coveted Talkdesk CX Innovator Award! Interested in how an AI solution like this could benefit your organization? Click below to find out how: https://lnkd.in/g7wJQjyQ #Talkdesk #Customer #Finance #FinancialServices #Insurance #ROI #100DaysOfAI #AI #Customer #CaseStudy
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Thousands of customers choose Talkdesk's AI-powered platform to modernize their customer experiences, and G2 is giving us the recognition we deserve! We're most proud of the fact that we are number one on the Enterprise Contact Center Results Index AND the Contact Center Relationship Index. But what does that really mean? That means that customers know that we: 💼 Are easy to do business with 📊 Should be recommended to other businesses 🤝 Offer high-quality support ✅ Meet their requirements 💰 Achieve a high ROI Don't believe us? Check out all our glowing reviews via the link below: https://lnkd.in/gUYKmqCR #G2 #CustomerReviews #ROI #Support #Awards #Talkdesk #CCaaS #Cloud #SaaS
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In recognition of National AI Appreciation Day, we wanted to do something special, so join us as we embark on a 100-day journey celebrating all things AI! To kick off day one, we have a pretty cool fact to share: In the last seven years alone, Talkdesk has built and launched 23 AI-powered products, and to that, we raise a toast! Since 2018, we've made a name for ourselves by bringing innovation and AI excellence to the rapidly changing CX landscape, and we're not stopping there. To maintain our reputation as AI trailblazers and ensure this exciting achievement doesn't go unnoticed, we're going to spend the next 100 days embracing, sharing, and exploring AI with you! Want to learn more about Talkdesk and our 100 Days of AI celebration? Click the link below to jump right in: https://lnkd.in/gy3QRUcm #100DaysOfAI #AI #Talkdesk #CX #Innovation #Celebration #Learning #CS #CCaaS #Cloud #SaaS #TalkdeskAI
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Everyone knows AI is revolutionizing how businesses operate, but how does it affect contact centers? We've written an in-depth guide covering how AI helps contact centers:: - Reduce operating costs - Increase operational efficiency - Personalize interactions - Expand self-service - Drive omnichannel experiences - Enhance data-driven decision-making Sounds pretty neat, huh? If you want to see how we do this for some of our biggest customers, including Memorial Healthcare System, Carbon Health, and WaFd Bank, click the link below: https://lnkd.in/eGPFRfgP #Talkdesk #AI #ContactCenter #CX #CS #CCaaS #Guide #CaseStudy
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If your customer experience isn't powered by AI, you're falling behind the competition... Don't worry, we have you covered with a webinar tomorrow focused on the best ways to: ⌛ Decrease average handle time by 10% 🙌 Reduce customer wait time by 60% 💪 Improve containment rate by 25% ⚡ Supercharge routing and orchestration 🔥 Streamline operations You won't want to miss out, so reserve yourself a seat via the link below: https://lnkd.in/gSWAGwhF #Webinar #Talkdesk #CX #CS #CCaaS #AI #Learning #ContainmentRate #ServiceContractors
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💡 Are you curious about the future of customer service in financial services? 🏦 Our new report, backed by insights from 400 companies, reveals how banks, credit unions, and lenders are embracing self-service and digital tech to meet evolving expectations. ⬇️ Stay informed, stay ahead, and click below to learn more: https://lnkd.in/gq9eu-h2 #Finance #ContactCenters #Talkdesk #Finance #Learning #Cloud #SaaS
UK Financial Contact Center Report
talkdesk.com
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💥 In 2024 Talkdesk is pulling out all the stops... 📈 We've been recognized as a Leader in the 2024 IDC MarketScape for CCaaS software! ❓ What does this mean? 🌎 It means that our hard work and dedication are being recognized when leveraging AI to enhance customer experiences for people worldwide! If you'd like to learn more about: - IDC's MarketScape’s evaluation of the CCaaS market - IDC MarketScape’s independent evaluation of Talkdesk - Expert recommendations for CCaaS purchase decisions Click the link below: https://lnkd.in/gAY3iP3z #IDC #MarketScape #Talkdesk #CCaaS #Software #Cloud #SaaS #Leader
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What makes our customers love our software? It's 🌟🌟🌟🌟🌟 Five Star Friday, and here is the answer! According to Gartner's Peer Insights, we're consistently ranked with 5/5 stars when it comes to: 📲 Integration & Deployment 👤 Service and Support 💪 Product Capabilities Want to see what else our customers have to say about why we rock? Click the link below: https://gtnr.io/ibfaZonW6 #Gartner #FiveStarFriday #Review #Customer #CCaaS #Talkdesk #CX #CS #Friday
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We have some huge news in terms of recent product updates! See what is new: 🚀 Within AI Launchpad: - New Languages for Copilot, CX Sensors, and Service Cloud Voice are now available - New Languages for Customer Experience Analytics are now available 🎛️ Within Talkdesk Studio - Studio flows audit logs in Audit Logs Report are now available 📱 Within Talkdesk Scheduled Callbacks EA Program - Callback Management View is now live 💼 Within Workforce Management - Enhancements and fixes 🏥 Within Healthcare Experience Cloud for Providers - EHR Patient Cases on Patient 360 🌐 Within Talkdesk Express API - Run Express Business with Talkdesk in a full programmatic fashion 🔮 Within Talkdesk Express Wizard in the EU - All new Talkdesk Express instances hosted in the Talkdesk EU datacenter now come with the initial configuration wizard enabled Learn more by checking out all of our latest updates in the link to our release notes below: https://lnkd.in/gsEiaPke #ProductUpdate #ReleaseNotes #Talkdesk #CCaaS
Release Notes – New Product Updates
support.talkdesk.com