Talkdesk

Talkdesk just celebrated Learning Day 2024, a special event where Talkdeskers worldwide dedicate uninterrupted time to focus on our personal and professional development! This year, we concentrated on upskilling both leaders and individual contributors via live learning sessions on the following topics: 🧠 Cultivating Focus and Productivity 🤖 Becoming Fluent in AI 👩💼 Managing up for Decision Making and Prioritization 💜 Courage and Vulnerability as a Leader ⚖️ Making Better Decisions While Weighing Importance and Urgency In addition, employees were given time to explore Talkdesk University courses, catch up on bookmarked articles, watch how-to videos, finish up training, and build out their career goals and plans. To learn more about what makes Talkdesk such a special place and why we want our employees to be their best selves, click below: https://lnkd.in/ggKuiJPW #Learning #LearningDay #Talkdesk #Culture #Remote #AI

Crendal Kear, our SVP of Customer Success, recently joined the Talkdesk Talks Podcast! She discusses what makes a great leader, advice for aspiring leaders, what it means to be an executive, and the peculiar circumstances that led her to join Talkdesk. Check out the short clip below, and to see the whole video, click the link 👇 https://lnkd.in/gF_Bd5eB #Talkdesk #TalkdeskTalks #Learning #Culture #Clip #YouTube

What role will AI play in the everchanging consumer retail industry, and how can contact centers ensure that it is adopted in an ethical manner? If you've ever asked yourself those questions, we invite you to watch our on-demand webinar about the challenges and solutions to implement ethical retail. Join our Director of Retail Product Marketing, Michael Klein, and our Enterprise Sales Engineer, Bryan Cabezas, as we explore and highlight consumer concerns regarding Artificial Intelligence, and how retailers can ethically leverage AI successfully. Click below to take a look and join the fun on day three of our 100 Days of AI journey: https://lnkd.in/gv-RsWfD #AI #Ethics #EthicalAI #Talkdesk #CCaaS #Webinar #Learning #100DaysOfAI

IDC just released the MarketScape Report for CCaaS providers that enable contact centers and agents with AI-powered software, and Talkdesk was declared a leader! Check out this nugget of gold from our CEO, Tiago Paiva, about being named a leader: "We started our AI journey in 2018, announcing intelligence would be core to everything we delivered with the launch of Talkdesk AI. In 2021, we introduced Talkdesk Industry Experience Clouds, purpose-built to help companies deliver a seamless, personalized, and trusted client experience. These two investments have been complete game-changers for Talkdesk over the years, and we will continue to stay ahead of the CX innovation curve. It is an honor for Talkdesk to be recognized as a Leader in this IDC MarketScape.” To learn more, click the link below: https://lnkd.in/gg7weZKA #IDC #CCaaS #Talkdesk #PR #PressRelease #IDCMarketScape #Leader

Have you had a chance to check out our Customer Experience Analytics powered by Generative AI? In the video below, we cover how our powerful platform enables your organization to turn every conversation into customer intelligence and be proactive when it comes to identifying the issues causing customers to contact customer service. Our powerful analytics suite helps you: - Transcribe and analyze 100% of customer interactions to identify key conversation topics and sentiments that uncover trends and provide actionable insights to your business - Analyze agent interactions and identify the insights needed to coach more effectively, engage the workforce, and retain top talent - Fine-tune intent model accuracy, find opportunities for process automation, implement effective coaching, and ensure customer escalation mitigation Check it out by clicking the link below: https://lnkd.in/gY53fqcE #CX #Analytics #Insights #AI #GenerativeAI #CCaaS #Talkdesk

Today marks day two of our 100 days of AI celebration! What's a better way to jump right in than talking about our purpose-built AI solutions for the financial services and insurance industry? You might think financial and insurance companies are old-school businesses built on legacy technology, and Talkdesk is here to change that. Our customer, WaFd Bank, wanted to modernize their operation, and this is exactly how it played out: By using our Financial Services Experience Cloud, #WaFD found a better way to deliver a frictionless and accelerated digital service experience for their customers, and the benefits of this change were monumental. By choosing Talkdesk as their go-to AI-powered provider they: 💰 Projected savings of $1.4 million over three years 📈 Achieved 165% return on investment ⏱️ Reduced digital check balance response times from 4.5 minutes to 28 seconds (90%) 🏆 Even earned themselves a coveted Talkdesk CX Innovator Award! Interested in how an AI solution like this could benefit your organization? Click below to find out how: https://lnkd.in/g7wJQjyQ #Talkdesk #Customer #Finance #FinancialServices #Insurance #ROI #100DaysOfAI #AI #Customer #CaseStudy

Thousands of customers choose Talkdesk's AI-powered platform to modernize their customer experiences, and G2 is giving us the recognition we deserve! We're most proud of the fact that we are number one on the Enterprise Contact Center Results Index AND the Contact Center Relationship Index. But what does that really mean? That means that customers know that we: 💼 Are easy to do business with 📊 Should be recommended to other businesses 🤝 Offer high-quality support ✅ Meet their requirements 💰 Achieve a high ROI Don't believe us? Check out all our glowing reviews via the link below: https://lnkd.in/gUYKmqCR #G2 #CustomerReviews #ROI #Support #Awards #Talkdesk #CCaaS #Cloud #SaaS

In recognition of National AI Appreciation Day, we wanted to do something special, so join us as we embark on a 100-day journey celebrating all things AI! To kick off day one, we have a pretty cool fact to share: In the last seven years alone, Talkdesk has built and launched 23 AI-powered products, and to that, we raise a toast! Since 2018, we've made a name for ourselves by bringing innovation and AI excellence to the rapidly changing CX landscape, and we're not stopping there. To maintain our reputation as AI trailblazers and ensure this exciting achievement doesn't go unnoticed, we're going to spend the next 100 days embracing, sharing, and exploring AI with you! Want to learn more about Talkdesk and our 100 Days of AI celebration? Click the link below to jump right in: https://lnkd.in/gy3QRUcm #100DaysOfAI #AI #Talkdesk #CX #Innovation #Celebration #Learning #CS #CCaaS #Cloud #SaaS #TalkdeskAI

Everyone knows AI is revolutionizing how businesses operate, but how does it affect contact centers? We've written an in-depth guide covering how AI helps contact centers:: - Reduce operating costs - Increase operational efficiency - Personalize interactions - Expand self-service - Drive omnichannel experiences - Enhance data-driven decision-making Sounds pretty neat, huh? If you want to see how we do this for some of our biggest customers, including Memorial Healthcare System, Carbon Health, and WaFd Bank, click the link below: https://lnkd.in/eGPFRfgP #Talkdesk #AI #ContactCenter #CX #CS #CCaaS #Guide #CaseStudy

If your customer experience isn't powered by AI, you're falling behind the competition... Don't worry, we have you covered with a webinar tomorrow focused on the best ways to: ⌛ Decrease average handle time by 10% 🙌 Reduce customer wait time by 60% 💪 Improve containment rate by 25% ⚡ Supercharge routing and orchestration 🔥 Streamline operations You won't want to miss out, so reserve yourself a seat via the link below: https://lnkd.in/gSWAGwhF #Webinar #Talkdesk #CX #CS #CCaaS #AI #Learning #ContainmentRate #ServiceContractors