Communication Service for the Deaf (CSD)

Communication Service for the Deaf (CSD)

Non-profit Organization Management

Austin, Texas 9,502 followers

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About us

Communication Service for the Deaf, Inc. (CSD) is a private, nonprofit organization dedicated to creating and providing technologies and services that benefit the deaf and hard of hearing community. CSD's mission is to create greater opportunities for deaf and hard of hearing individuals to reach their full potential. Through global leadership and the development of innovative technologies, CSD provides tools conducive to a positive and fully integrated life. CSD helps break through the barriers created for deaf and hard of hearing people due to lack of communication access. We understand the importance of effective communication, and we appreciate the value of a qualified interpreter. With staff who know the needs of the deaf and hard of hearing firsthand, CSD has been a leading human services and technology innovator from the very beginning. Past and present employees—as well as our national network of supporters—are invited to join the CSD company group by going to the following link: http://www.linkedin.com/groupRegistration?gid=127823

Website
http://www.CSD.org
Industry
Non-profit Organization Management
Company size
1,001-5,000 employees
Headquarters
Austin, Texas
Type
Nonprofit
Specialties
sign language interpreting, deaf and hard of hearing services, advocacy, community-based programs, contact center services, video contact centers, telecommunication relay services, creative services, film production, web development, software development, and fundraising

Locations

  • Primary

    2028 E Ben White Blvd, #240-5250

    Austin, Texas 78741, US

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Employees at Communication Service for the Deaf (CSD)

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Updates

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    The 2024 Disability:IN Conference and Expo may be ending but this doesn't mean our Real Talk happening there should stay in Vegas. DM us and we'll connect! #AreYouIN? #InFor2024 #DisabilityIN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow #DEI

    View organization page for ASL Now, graphic
    ASL Now

    970 followers

    Hi, I’m Jesse, and I’m Deaf. Direct Video Calling (DVC) has transformed my life. Imagine discussing medical information directly with your doctor in ASL. That’s the power of DVC. Watch my story to learn more. Find us at the 2024 Disability:IN Global Conference & Expo in Las Vegas. Let’s make DVC happen for everyone! 🎲 #AreYouIN? #INfor2024 #DisabilityIN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow #DEI [Video Description: A man with short dark hair and a beard, wearing glasses and a dark polo shirt, standing outdoors with trees in the background. Transcript: Hello, my name is Jesse, and I’m a Deaf customer who prefers using Direct Video Calling (DVC). While DVC has already changed our lives in many ways, I hope it will become mainstream, with more organizations using it in various services and areas in the near future. For example, I want to be able to call my doctor’s office directly to understand medical information. Using a third-party service can sometimes be unclear, but talking directly to a Deaf person or someone who knows ASL ensures mutual understanding. They can explain in detail, avoiding the potential loss of information that might occur with an interpreter. Connecting directly with someone who understands me helps me better understand my health, which is really important for many Deaf people. Not just with medical-related services, but many areas could benefit from having DVC. Now, let’s make this happen everywhere for Deaf people. Get in touch with the CSD or ASL Now team; we’re ready to help, especially for our Deaf community. Thanks for watching my story; join us and make equitable communication happen.]

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Check out www.aslnow.com/directory for the current list of businesses offering DVC with ASL Now. Do you want your business to be next? DM us and we'll have our ASL Now team reach out for a chat! #DirectVideoCalling #DVC #ASL #Accessibility #EquitableCommunication

    View organization page for ASL Now, graphic
    ASL Now

    970 followers

    Hi, I’m Kayla, and I’m Deaf. Miscommunications with interpreters cost me time and money. But DVC allowed me to connect directly with a Deaf representative—no misunderstandings, no frustrations. Want to know how? Watch my story. Join us at the 2024 Disability:IN Global Conference & Expo in Las Vegas. Let’s talk about DVC and equitable communication! 🎲 www.csd.org/realtalk #AreYouIN? #INfor2024 #DisabilityIN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Video Description: A woman with short blonde hair, wearing a gray cardigan over a black top, seated indoors with a green plant and a blue and white decorative wall hanging in the background. Transcript: Hi. I’m Kayla and I’m Deaf. I use Direct Video Calling (DVC). Before DVC, getting in touch with different customer supports was painful and frustrating. Why? For instance, I remember one situation with a car accident. To make a claim, I was explaining what happened about the car accident. The interpreter I was using for my call kept misunderstanding me and used a tone that did not fit the situation I was in. As I tried to explain, it was difficult, and the miscommunication led to my insurance rates doubling. I was stunned. That experience, and many similar situations where I had to use an interpreter, caused miscommunication and misunderstanding. But when I first used DVC, I remember needing to transfer someone’s name to my name for a phone provider. When I called directly, I got a Deaf representative, and I couldn’t believe it. I signed in ASL, and the representative signed back, completely understanding me. The interaction was incredibly smooth. I didn’t have to repeat anything, there was no misunderstanding, and the representative had no issue in understanding me and got everything resolved quickly. Not kidding, the situation I needed to be handled was solved in a minute. Since using DVC, it has been wonderful. My experience in connecting with companies has improved so much. The companies that provide DVC really show they value accessibility and inclusivity, making me feel like an important customer. I’m excited to stay connected with the companies I’m loyal to and encourage my friends to consider their services. Want to discuss more about making this vision a reality for you? Get in touch with us at CSD or the ASL Now team; we’re here to help. Thanks for watching my story; join us and make equitable communication happen.

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Let's make this a reality together. Reach out to us today. www.csd.org/realtalk #AreYouIn? #InFor2024 #DisabilityIN #EquitableCommunication #DirectVideoCalling #DVC #Deaf #ASL #DEI #DeafCulture

    View organization page for ASL Now, graphic
    ASL Now

    970 followers

    Imagine a world where Direct Video Calling (DVC) is available for all services, ensuring clear communication. This is our vision. Let’s make it a reality. Join us at the 2024 Disability:IN Global Conference & Expo in Las Vegas. Let’s explore DVC together! 🎲 #AreYouIN? #INfor2024 #DisabilityIN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Video Description: A woman with shoulder-length auburn hair, wearing a black top, seated indoors with a gray wall and white shelves in the background. Transcript: This vision I am sharing is for a future where Direct Video Calling (DVC) is possible in various services in all aspects of our lives, enabling smooth communication. It could be calling a bank to discuss finances and strategic improvements or receiving patient care advice on well-being—all through direct video calling, without using third-party solutions. Third-party solutions are not effective. With DVC, direct interaction leads to better understanding. Let’s get together to discuss how to make this vision a reality. Get in touch with the CSD or ASL Now team; we can help.]

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Here's Greg Pollock coming to you live from the 2024 Disability:IN Conference and Expo in Las Vegas! 🎲 #AreYouIN? #InFor2024 #DisabiltyIN #EquitableCommunication #Expo #Deaf #CustomerService #DEI #ASL #DirectVideoCalling #DVC #CSD [Video Description: A man with short brown hair and beard wearing a white dress shirt, blue bow tie and light blue vest and dress pants. He is signing to the camera. Behind him are people walking and standing around conference booths. Transcript: "Hello! We’re live in Las Vegas! Right now, we’re meeting with organizations and agencies, talking to them about what direct and equitable communication access looks like. Our Communication Service for the Deaf team is here and ready to network with different organizations to talk about one simple thing: providing job opportunities for Deaf people in customer contact centers. So that we can call and talk with their organizations’ brands and people easily without any third party involved. Sweet and simple. Be sure to reach out to us!"]

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Grab these amazing stickers provided by ASL Now while supplies last! Visit our booth(# 98) to snag these unique deaf-made designs and chat with us about valuing equitable communication with Deaf customers. Don’t miss out—they’re going fast! #AreYouIN? #INfor2024 #Disability:IN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Image Description: The image features several unique stickers on a blue background. The stickers include: - Hands signing in American Sign Language (ASL) the word "EQUALITY" with the text below. - A hand signing "I Love You" in ASL. - Hands forming the word "ALLY" with the text below. - The word "LOVE" spelled out with hands in ASL. - A "Welcome to Fabulous Las Vegas" sign with fingerspelling. The top left corner displays "Disability:IN" and the top right corner displays "2024 Global Conference & Expo." The bottom includes the text "Real Talk: Valuing Equitable Communication with Deaf Customers" and the CSD logo.]

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  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    #TeamCSD is currently at the biggest #DiversityInclusion event of the year, the 2024 @DisabilityIN Conference & Expo in Las Vegas, NV! They are there to meet and have some Real Talk with conference attendees about how we're transforming communication for Deaf individuals! For more info, check out www.csd.org/realtalk So who's our fantastic team, from left to right? Genelle Sanders, Ph.D., is the Director of CSD Learns and Development. If you're at Disability:IN, chat with her about how ASL training videos can help benefit Deaf and hearing team members. Thomas Means is CSD's Chief Financial Officer and is ready to discuss achieving equitable communication and what that means for businesses. Ryan Bonheyo is one of the Senior Account Executives who is dedicated in pioneering accessible calling experiences. Want to learn more about Direct Video Calling (DVC), find Ryan at CSD's booth (# 98). Cameron Papazis, is another one of our Senior Account Executives. She is dedicated to breaking down accessibility barriers and is ready to chat about her expertise in business development and accessibility. Find her for some Real Talk! Greg Pollock, our Vice President of Business Development. He specializes in communication, marketing, and business development. He's the guy you want to chat about if you're curious about DVC and how it can transform communication. Christina Hopewell-Albert, Ed.D., is our Vice President of Program Impact. Christina's extensive experience in education and program management drives our mission forward. Need help hiring top Deaf talent or making your communications more accessible? Have a Real Talk with Christina in Vegas! Have questions about Deaf Culture and Communication? Stop by our booth (# 98) or chat with anyone wearing a #CSD team badge. Our Deaf professionals using ASL are here to share insights, answer your questions, and make learning fun! Let's discuss how we can partner to create solutions like Direct Video Calling (DVC) that make communication equitable for everyone. #AreYouIN? #INfor2024 #DisabilityIN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Image Description: A photo of six people standing in a row smiling for the camera. A white backdrop is behind them with various logos. From Left to Right, a woman with a pink dress and long light brown hair, a man with medium wavy hair and goatee wearing a tan shirt and dress pants, a man with short brown hair wearing a ight blue dress buttoned shirt, dress pants and brown shoes, a woman with medium wavy brown hair with a white top and black pants and heels, a man with short hair wearing a dress shirt, bowtie, vest and a matching dress pants along with brown shoes, and lastly, a woman with brown hair in a bun, wearing glasses, white tank top, black long skirt and dress flats. On the top is a red-orange border with white "CSD In The Community".]

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  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Come see Ryan at Booth 98 if you're at Disability:IN this week!

    View organization page for ASL Now, graphic
    ASL Now

    970 followers

    Hi, I’m Ryan Bonheyo, and I’m Deaf. Imagine calling customer support and getting hung up on because they don’t recognize your voice. That was my life before Direct Video Calling (DVC). My first DVC call changed everything—clear, direct communication in ASL with a Deaf representative. Want to know more? Watch my story and learn how DVC can transform your experience. Join us at the 2024 Disability:IN Global Conference & Expo in Las Vegas. Let’s discuss how DVC can enhance communication! 🎲 For more information, visit www.csd.org/realtalk Communication Service for the Deaf (CSD)#AreYouIN? #INfor2024 #Disability:IN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Video Description: A man with short dark hair and a beard, wearing a blue and white checkered shirt, standing indoors with bookshelves and books in the background. Transcript: Hi. I’m Ryan and I’m Deaf. I use Direct Video Calling (DVC). I remember before DVC, there was a time when I got my bank statement and noticed some mistakes. I called my bank through Video Relay Services’ interpreter to make the call for me. When I connected to the bank’s customer support center, they heard a female interpreter's voice and said that it didn’t sound like Ryan, then hung up on me. This happened too often. I remember my first experience with DVC when I upgraded my internet service to get more speed. I called my internet service provider and was connected to a representative who knew American Sign Language (ASL). I thought it was a mistake and assumed the representative was an interpreter, but no, the representative was actually Deaf and trained by the internet service provider to provide customer support. We connected seamlessly; my request and concerns were resolved immediately. We did not have to use a third-party service like a VRS interpreter. It was amazing, and I couldn’t go back to the old experience after this first DVC experience. With DVC, I feel confident and more secure when I interact with companies that train their Deaf representatives or those who know ASL. Communication is clearer and smoother, and that really changes what Deaf customers typically experience. Since DVC, it also changes how I see companies providing equitable accessibility and customer experience for Deaf people. This makes me feel that those companies providing this really care about their Deaf customers like myself. I really do value those companies that provide DVC. Do you want your company to start providing DVC for your Deaf customers? Come and join us to discuss how we can make this a reality. Thanks for watching my story; join us and make equitable communication happen]

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Share our vision of a world where every Deaf person can interact freely with others. This is why CSD exists and why we work every day. Join us in Las Vegas at the 2024 Disability:IN Global Conference & Expo for Real Talk on how we can create a world without barriers for the Deaf community. Together, we can make a difference. #AreYouIN? #INfor2024 #Disability:IN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Video Description: The video showcases various scenes of Deaf individuals interacting freely in different environments, highlighting the impact of equitable communication.]

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Let’s have a Real Talk together in Las Vegas on how we're breaking down communication barriers and empowering the Deaf community. Explore the challenges and innovative solutions we've developed over nearly 50 years. Let's create a more inclusive future together! Learn more at https://csd.org/realtalk. Seamless Communication Services: Need to make your meetings, training sessions, or customer interactions more accessible? We've got you covered with certified ASL interpreters, real-time captioning, and instant text translation. Let’s break down those communication barriers together. Visit CSD Access at https://csdaccess.com. Direct Customer Support: Want to provide equitable support for your Deaf customers? Equip your call center with Direct Video Calling (DVC). Say goodbye to miscommunications and hello to happier customers. Plus, you'll be creating job opportunities within the Deaf community! Visit ASL Now at https://aslnow.com. Educational Resources: Do you have training videos that should be in ASL? Or Deaf employees who could benefit from courses in ASL? We offer engaging educational content in ASL to help your team understand Deaf culture and inclusion best practices. Visit CSD Learns at https://csdlearns.com. Workforce Solutions: Looking to hire top Deaf talent but don’t know where to start? We’re here to help. From recruiting to training, we ensure a smooth process to build a diverse and inclusive team that thrives. Visit CSD Works at https://csdworks.com. Professional Services Need expert help with your projects? Tap into our network of skilled Deaf professionals for everything from graphic design and branding to tax preparation and financial advice. Let’s achieve your business goals together while supporting the Deaf community. Visit Dripple Workforce Solutions at https://dripple.me. Healthcare Access: In the telehealth industry and need a dedicated solution for Deaf patients? We’ve got specialized support to improve healthcare communication, ensuring clear, direct interactions for better health outcomes. Visit DeafHealth at https://lnkd.in/gtsG5vR5. #AreYouIN? #INfor2024 #DisabilityIN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #DEI [Image/Video Descriptions for 8 graphics as a carousel post. All have a black background and white/blue text. "Disability:IN" and "2024 Global Conference & Expo" are on the top corners. There is an arrow on the bottom right. On the bottom left are text that reads: "Real Talk: Valuing Equitable Communications with Deaf Customers" with CSD Logo. Video #1: The post features a vintage video of what CSD accomplished over the last 50 years. The text below reads, "Since 1975, we've worked to empower Deaf and hearing people so that they succeed together." Continued in the comments]

  • View organization page for Communication Service for the Deaf (CSD), graphic
    Communication Service for the Deaf (CSD)

    9,502 followers

    Can you navigate Deaf communication barriers? Step Up to the Challenge! Experience firsthand the everyday communication barriers faced by Deaf individuals. Stop by our booth at the 2024 Disability:IN Global Conference & Expo in Las Vegas to complete a task without speaking or hearing for your chance to win a custom rambler! Join us for Real Talk: Valuing Equitable Communication with Deaf Customers. Let's make communication more inclusive and equitable for everyone. 🔗 www.csd.org/realtalk #AreYouIN? #INfor2024 #Disability:IN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Image Description: The image features a promotional graphic for a challenge activity at the CSD booth. The text "Navigating Deaf Communication Challenges" is prominently displayed. Below, it reads, "Can you navigate Deaf communication barriers? Step Up to the Challenge! Experience firsthand the everyday communication barriers faced by Deaf individuals. Stop by our booth to complete a task without speaking or hearing for your chance to win a custom rambler!" The bottom includes the text "Real Talk: Valuing Equitable Communication with Deaf Customers" and the CSD logo. An image of a custom rambler is shown to the right with the text "Play for a chance to win."

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