Get success right, and your revenue will come 🎤 Sounds simple. But, unfortunately, the concept of “success” is not clearly understood by many go-to-market teams and businesses. In a recent discussion, three of Totango + Catalyst Software top executives — Chris Dishman , Charlie Sonnenberg and Mollie Gardner — shared some behind-the-scenes insights on what “success” means for our go-to-market teams, and how the CS and sales teams, specifically, have been adopting new best practices to ensure transparency in the definition of success with customers. 🚀 Watch their full discussion here ⬇ https://lnkd.in/gvYtzvKc #customersuccess #sales #revenuegrowth #bettertogether #hottakes
Totango
Software Development
Redwood City, CA 41,623 followers
Exciting news: Totango and Catalyst have joined forces to help you drive customer-led growth!
About us
Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B2B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth. Follow us here too: https://www.linkedin.com/company/catalystio/
- Website
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http://www.totango.com/successisrevenue
External link for Totango
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Redwood City, CA
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Connecting All Customer Data, Less churn, more upsell and cross-sell, Customer Success Management, Proactive Customer Engagement, Customer Data Platform, Customer operating system, Customer Experience Surveys, Customer Health Scores, Digital Engagement, Tech Touch, High Touch, Stakeholder Engagement, Customer Journey Analytics, Composable Customer Success Platform, and customer-led growth
Products
Totango Customer Success
Customer Success Software
Totango customer success software helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango provides a robust set of integrations and SuccessBLOCs—our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with the power of people + AI. Unlike our competition, Totango enables unlimited scalability and unmatched time to value due to our composable platform architecture and schemaless data model.
Locations
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Primary
1 Twin Dolphin Drive
Redwood City, CA 94065, US
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94 Yigal Alon
Alon 2 Tower
Tel Aviv, Israel 6789139, IL
Employees at Totango
Updates
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Pop Quiz: What are your top metrics to unlock business insights? 🔑 Here are 20 metrics from the best customer success leaders in the industry, AND how they’re using these metrics to identify growth opportunities for their business. ⚡ Karen Budell, CMO of Totango + Catalyst Software shares her top picks. Read more to find how what she’s thinking about to drive customer outcomes and knock business opportunities out of the park ⚾ (< It's still summer, right?! 😎 ) https://lnkd.in/gJ4Ukb2M Fast Company #customersuccess #marketing #revenuegrowth #leadership #baseball
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TRUE or FALSE: Customer-led growth can be achieved by your customer success team alone. 🚫 We say FALSE, and here’s why: ✅ The value the customer success team creates for the business matters beyond the CS org; in fact it can steer the direction of the business ⚡ ✅ Growth from the customer base demands a cohesive customer-first strategy throughout the entire lifecycle, requiring all teams to play their part 🤝 ✅ Customers determine the value they receive from your product, so to make it work there has to be transparency of goals and metrics on all sides of the table from the start 🔍 In a recent episode of the The Agile Brand™ with Greg Kihlström podcast, Totango + Catalyst Software Senior Vice President of Global Customer Success, Chris Dishman shared his insights on why customer-led growth must be a company-wide strategy in order to succeed. 🚀 Check it out here 🎧 https://lnkd.in/gWVNVP7q #customersuccess #sales #revenuegrowth #CLG #podcast
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🌶️ A spicy question to close out the week from our SVP Global Customer Success Chris Dishman: The customer bought your product for a reason, but do you know what it is? CS teams are increasingly pushed to drive revenue for their organizations, BUT they can only do it when they’re driving value for customers. — So it comes full circle, do you know why your customers bought your product? 🔃 In a recent episode of the Revenue Strategy podcast with Cedric Royer , Chris shared his provocative insights on how the customer success mission is evolving and what it means for the future of the function, for businesses and for CS professionals. ⚡ Catch his big THREE insights and learn how to answer that key question for your business ⬇️ https://lnkd.in/gVx76AFt Catalyst Software #customersuccess #sales #revenue #leadership #podcast
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Totango reposted this
📣 Last call! Women of Customer Success panel and networking happening TONIGHT at the Catalyst office in NYC! If you’re in the NYC area, a CS or GTM leader and keen to meet some of the best and brightest women in the industry, grab a last minute spot to join the conversation and networking tonight! ⬇ 👭 🍷 https://lnkd.in/gQr8g97Z Totango #customersuccess #sales #womenintech #NYC #bettertogether
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📣 Attention all Women in Customer Success! Who are Customer Success teams actually selling to? Do businesses fully capture the outcomes CS creates for the organization? And, do customers recognize the value their CS partners are providing? 🤔 If these are some key questions you've been trying to answer, join Women of Customer Success at the Catalyst Software office in NYC on Wednesday, July 10th for an evening of thought leadership, expert insights and fun networking. All CS and GTM professionals welcome! Grab one of the VERY limited tickets NOW 👇 https://lnkd.in/gQr8g97Z #customersuccess #sales #womenintech #NYC #networking
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Take-out Tuesday 🍔 Well, kind of 😉 Just like hamburgers & fries 🍟 or tacos & tortilla chips 🌮 somethings are just #BetterTogether! Join us for the GTM Partners Better Together roadshow in ATLANTA, BOSTON, NYC, and SAN FRANCISCO when we bring together the best and brightest GTM executives from sales, marketing, customer success, rev ops and product! On the menu: ✅ Bespoke GTM research ✅ Best-in class GTM case studies ✅ Industry leading thought leadership ✅ Engaging and thoughtful networking Totango + Catalyst Software will be there. Will you? ⏳ Limited invitations available here ⬇ https://lnkd.in/gdDFWqWz #customersuccess #sales #marketing #bettertogether #revenuegrowth
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💡 Tuesday’s Pop Quiz: What are 4 ways Marketing can help elevate the impact and value of customer success for the business? 🛑 Ditch the linear funnel 🎇 Cultivate impactful experiences 📊 Use data to steer outcomes 🤝 Unify as ONE revenue team Totango + Catalyst Software CMO, Karen Budell shares more about each of these four opportunities in the latest Demand Gen Report article here ⬇ https://lnkd.in/gzWX5FX6 #customersuccess #marketing #revenue #leadership #Saas
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All current data tells us that Saas companies are putting more resources and more strategic focus behind retaining AND growing revenue from the customer base: ↗ 45% of revenue growth comes from expanding existing customers (Saas benchmarks) ↗️ 68% of CS leaders now prioritize expansion versus just adoption & retention (TSIA) ↗️ 67% of CS professionals now have a revenue quota (G2) If this resonates with your current business challenges, join us this WEDNESDAY, June 26th to learn from Totango + Catalyst Software CS & Sales experts Chris Dishman , Charlie Sonnenberg and Mollie Gardner to get their inside best practices on aligning teams, data and processes to hit these new EXPANSION and RETENTION goals. 🚀 Grab a seat ⬇ https://lnkd.in/gcq5Vcmu #customersuccess #sales #revenuegrowth #Saas #revenueops
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Totango reposted this
GTM is Better Together... 56% of companies are missing their revenue targets and it's clear: that this is not just a sales, marketing, or product issue. It's a GTM issue. Our mission is to address this head-on, together. If you haven't heard already, we've put together a unique initiative to change how we go to market. Key Highlights: → Data-Driven Insights: Our latest GTM Benchmark report provides actionable data to drive your GTM strategy. → Educational Conferences: Join us across major cities like Atlanta, Boston, Austin, and NYC to learn from industry leaders. → Revolutionary Framework: Discover our 8-pillar GTM Operating System™ designed for success. We're proud to collaborate with industry leaders who share our vision. Special thanks to Demandbase, Clari, G2, MadKudu, ON24, TechnologyAdvice, Totango + Catalyst Software, Vidyard, and ZoomInfo for their unwavering support. 📅 Join the Movement: → Be part of the conversation that shapes the future of GTM. Together, we can build efficient teams, integrate powerful tech stacks, and foster a culture of trust that helps us efficiently grow at scale! 🔗 to request an invite in the comments. #BetterTogether #GTM
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