TruVideo

When Rihm Kenworth realized their customers preferred text messages to emails, they decided to integrate TruVideo into their SRM. The results?: ✔️ Over 50% decrease in dwell time ✔️ Faster estimate approvals ✔️ 78% increase in labor sales on ROs with video ✔️ 134% increase on parts sold on ROs with video Read the full story: https://lnkd.in/eNVQnH8E #dwelltime #trucking #heavytruck

Have you read our book? It's the most comprehensive guide available on quality inspection videos. Our book is the blueprint for inspection videos and covers everything from overcoming technician objections to preparing for launch to best practices for performing and recording vehicle inspections. Get your copy today: https://truvideo.com/book/ #book #inspectionvideos #guide

The difference between a positive and negative experience all comes down to how well—or how poorly—you communicate. Check out our AI Experience that ensures every customer interaction is the best it can be: https://truvideo.com/ai/ #communication #customerexperience #customersatisfaction

Loyalty is built on trust. TruVideo lets your customers see and understand what services or repairs need to be performed on their vehicle. That’s why customers keep coming back to dealerships that integrate TruVideo into their DMS. Learn more: https://lnkd.in/erneKcQb #trust #automotivetech #automotivetech

We're excited to see the results Rihm Kenworth is achieving with TruVideo. The significant improvements in response times, labor sales, and parts sold are truly impressive. Kudos to everyone at Rihm Kenworth for embracing innovation and setting a new standard in customer service. 👏 #CustomerExperience #TruckService #CustomerSuccess

Making customers feel appreciated and supported is crucial at dealerships. The good news: customer experience can be transformed by implementing real-time sentiment alerts. Take a proactive, not reactive approach to customer experience so that you can get ahead of issues and deal with them the moment they happen, not days later. Learn more about Real-Time Sentiment and our other AI Experience features: https://truvideo.com/ai/ #customerexperience #sentimentanalysis #csi

Without video, there is very little room for trust between the customer and the dealership. TruVideo allows the customer to see exactly what the technician is doing to their vehicle, allowing for better communication between the service technician and the customer. Learn why you can't spell trust without Tru: https://truvideo.com/rovi #automotivetech #customercare #roi

The most obvious benefit of recording inspection videos is that it lets your customers see and understand the repairs that need to be done. But did you know that it can also make your operation more efficient and help differentiate you from your competitors? To learn about all the benefits of video, check out our newest blog: https://lnkd.in/e7SP-sgF #videoinspection #inspectionvideo #autotech

Every dealership wants to grow its business—especially in fixed ops. Using video inspections, dealerships saw a significant increase in dollars per repair order, parts sales and CSI scores. Ready to double your business? We're here to chat: https://lnkd.in/eiT2sxj #csiscore #nps #increasedrevenue

According to Forrester's Customer Experience Benchmark Survey, average customer experience quality in the US declined for an unprecedented third year in a row and now sits at an all-time low. Customer Experience is at the forefront of everything we do. Everyone wins when you build stronger relationships with customers. #customerexperience #cx #automotive https://lnkd.in/e_Zqwfna