Imagine if AI wasn’t just a tool, but your best friend at work! 🤖 Join the conversation with James Bednar and Elizabeth Glagowski on July 31 to meet the CX employees who benefit from AI as a companion, ally, concierge, and advisor. Discover how AI can be your secret weapon for CX success! Ready to make AI your new work bestie? Register now! 👇
TTEC
Outsourcing and Offshoring Consulting
Greenwood Village, Colorado 279,261 followers
We create smiles
About us
TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Subscribe to TTEC’s eNewsletter, Dialogue, to stay up-to-date with the latest CX news and industry trends: http://www.ttec.com/resources/enewsletter#.WlQNPVWnFhE
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
- Founded
- 1984
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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Honoring Mandela Day by sharing what it means to us. Watch as Bria Martin shares her inspiring thoughts on Mandela's legacy and the impact of his spirit of service and unity. Let's continue to make a difference together. Share with us how Mandela has inspired you in the comments below. #ExperienceTTEC #MandelaDay #ActionNotWords
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TTEC is redefining #CX again. With our #AI solutions, every member of the contact center spends less time back and forth and more time moving forward. Want to learn more? Join us on July 31 to meet the CX employees who benefit from AI as a companion, ally, concierge, and advisor. Register to save your seat here 👉 https://lnkd.in/euXQTmfc
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A retailer adopted our workforce optimization system to improve the forecasting and scheduling of resources within the contact center 🚀 Want to see if your team is making the most of their time? Take our FREE Workforce Optimization Assessment and discover where to start to build a schedule that optimizes your resources and boosts efficiency 👉 https://lnkd.in/e2bapM8R
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Knowledge is power, especially for your help desk team. But outdated information and clunky search functions can leave them feeling like they're drowning. At TTEC, we faced a similar challenge – our knowledge base wasn't user-friendly and slowed down resolution times. The answer? Let Me Know. Our innovative AI-powered system utilizes large language models to deliver relevant answers instantly, reducing stress and improving average handle time. Results? 86% of associates used it for every call, and AHT improved across all tiers! 📌 See how Let Me Know transformed our internal operations, and discover how it can benefit your team: https://lnkd.in/gRn3hAPJ
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Imagine boosting your annual revenue by $1.5 billion, just by understanding your customers on a deeper level. A major wireless carrier achieved this impressive feat with a multichannel customer experience approach. Intrigued? Dive deeper and discover their secrets ➡️ https://lnkd.in/erUCmZwy
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Consumers may be caught unawares when they learn about new healthcare rules (and benefits) that will impact their enrollment decisions. Is your contact center team ready? Learn how payers and PDMs can prepare for a wave of new questions 👉 https://lnkd.in/gykKKJMm #IRA #CMS #RealSkill #MOOP #MPP #OEP #MedicarePartD
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What's blocking you from achieving maximum return from your most valuable asset -- your customer base? There are so many levers to pull to improve #contactcenter operations. Take the poll below, then visit https://lnkd.in/eMj5R3YU
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As AI continues to transform the industry, it’s crucial for travel brands to integrate it strategically. Resist adopting AI just for the sake of it- focus on eliminating customer pain points, easing associate workload and maximizing ROI instead. Learn more about the 6 ways that AI can help travel CX take flight 👉 https://lnkd.in/gA7dQBh2
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It's time for this week's Hot Jobs! 🔥 Click on the links below to check out the latest opportunities. Remember to share and tag anyone you believe would excel in these roles! ON-SITE 🔥 Bilingual Customer Service Representative 📍Mexico City, Mexico *Fast-Track Application* https://lnkd.in/eczB_xzZ Director, Program Manager 📍 New York, United States: https://lnkd.in/gpp7skaC Senior Desktop Support Technician 📍Novaliches, Philippines: https://lnkd.in/ez7sTy6m Team Lead/Trainer📍Concord, United States: https://lnkd.in/esii-2Xg Team Lead📍Concord, United States: https://lnkd.in/eqX9fjPt Manager Sales Service Delivery 📍Tempe, United States: : https://lnkd.in/eUY4KFNW Manager Service Delivery, 📍Clifton Forge, United States: https://lnkd.in/eAhV59_H Associate Payroll Analyst📍 Mexico City, Mexico: https://lnkd.in/e9EKggT4 REMOTE 🔥 Senior Specialist, Social Media Marketing📍Philippines *Fast-Track Application*: https://lnkd.in/etS6pPfb Network Solutions Architect📍United States: https://lnkd.in/e5wTWTUp HYBRID Senior Payroll Specialist 📍Leon Guanajuato, Mexico: https://lnkd.in/eVEHBv2w Senior Payroll Specialist📍Guadalajara, Mexico: https://lnkd.in/eG7iSphJ #ExperienceTTEC #careergrowth #opportunities #openroles #cx
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Stock
TTEC
NASDAQ
20 minutes delay
$7.59
-0.115 (-1.494%)
- Open
- 7.69
- Low
- 7.58
- High
- 8.14
Data from Refinitiv
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