InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com
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Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives.
And that’s a wrap on the XI Forum Manila 2024! We hope you learned the tools and insights to achieve high-impact returns from your program, and we hope that the knowledge shared during the conference will benefit your business. See you next year 🙂 Learn more: https://lnkd.in/gXR5rdAS
🚀 Announcing InMoment’s new AI-powered Conversational Intelligence solution to reduce your contact center costs up to 30%! 🌟 With advanced AI, NLP, and LLM technologies, we're now able to unlock deep insights from unstructured data across calls, chats, emails, and more. This integrates seamlessly with other feedback channels, giving you a complete view of your agent and customer experience all in one place. 📈 Key Benefits: - Leverage AI-Generated Call Summaries and Analysis - Understand Omnichannel CX Insights - Improve Both Agent and Customer Experience - Coach Agents and Increase Performance Discover more about how Conversational Intelligence can transform your customer interactions. Click the link below to learn more! https://lnkd.in/gixYWcwu #AI #ConversationalIntelligence #CustomerExperience #CX #Innovation
🚀Proud to be recognized as a Leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024! 🌊 In the report, InMoment’s strategy was called out “based on significant innovation (including hybrid AI, a combination of knowledge-based and ML-based AI) and a robust list of enhancements on the roadmap.”🌟See for yourself. Get the full report in the link below! #CXLeadership #AIInnovation #TextAnalytics https://lnkd.in/g7JU2-zH
WHAT A DAY! With 11 speakers, over 300 attendees, and countless practical insights—the XI Forum Sydney 2024 was a smashing success. Thank you to all our speakers, clients, attendees, and our InMoment Dream Team for your part in bringing this event to life. Until next year! ✨ Learn more: https://lnkd.in/gm-SDZti
🎉 Thrilled to be recognized as a Leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024! 🌊 In the report, customers called out, “InMoment XI’s business value, time to value, and overall relationship with customers.” If you're new to the concept, text mining and analytics platforms work with unstructured text data to improve customer experiences, lower churn rates, and increase cross-sell and upsell opportunities.🌟 Get the report by clicking the link in the comments below! #CX #AI #CustomerExperience
The XI Forum Sydney 2024 has officially kicked off! Up first: We have our VP Product & Solutions Marketing, Sam Middleton. We all know that AI-Powered CX technology is ready and evolving at speed—and Sam described how important it is to know how to speak the language of the Chief Information Security Officer. An exciting day of practical insights ahead—and we'll keep you across the highlights! ✨ Learn more: https://lnkd.in/gDsjSdif
🚀 Exciting News Alert! 🚀 InMoment is proud to announce our position as a Leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024! 🌊 Forrester states, “The XI platform’s strengths include knowledge-based/symbolic AI; genAI-based processes, including pre-processing and post-processing of data; document-level text mining; DevOps and text analytics embedded in other business applications; natural language understanding; and support for all relevant use cases.” 📈 Get the report in the link below: #TextAnalytics #CXLeadership #AIInnovation https://lnkd.in/g7JU2-zH
We're thrilled to be named the European CX Solution of the Year at the Customer Centricity World Series 2024! 🎉 🎉 This award is a testament to our dedication to helping businesses deliver exceptional customer experiences. Additionally, we have also been ranked second in the World Series! Check out the full details in our Press Release. #CX #CXSolutions #CustomerExperience https://lnkd.in/eZRP-zFR
Dive into the future of retail with Foot Locker! 👟 Our latest blog explores how Foot Locker is revolutionising the shopping experience, blending innovation with customer-centricity to stay ahead in the game. From immersive tech to personalised services, discover how Foot Locker is shaping the future of retail. Alejandro Carci Lopez #CustomerExperience #Retail #CX #RetailCX
With the rise of omnichannel communication, contact centres have become even more vital in delivering seamless and personalised experiences across various channels. Discover how InMoment's advanced Conversational Intelligence solution can supercharge your post-service interactions, providing actionable insights that fuel growth and retention. Maximise ROI, elevate service quality, and make strategic decisions with confidence. 📞 💰 #CustomerFeedback #InMoment #AI https://hubs.li/Q02xwV8t0