🇲🇾📸 Live from #ConversateMalaysia! Our premier leaders summit is in full-swing at the heart of Kuala Lumpur with our experts sharing their take on the future of #customerservice with an AI-first mindset Stay tuned for more! #generativeAI #customerexperience #Conversate2024
Yellow.ai
IT Services and IT Consulting
San Mateo, California 131,858 followers
Empowering your business with AI-driven customer service
About us
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1000 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Waste Connections, Randstad, Tiket.com, Lulu Group International, Arabic Radio Network, Papa Johns, Hyundai, Volkswagen, ITC Ltd, OYO, Skoda Auto, across 85+ countries. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.
- Website
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https://yellow.ai/
External link for Yellow.ai
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2016
- Specialties
- customer service automation, Generative AI, contact center solution, customer support automation, Artificial intelligence, customer engagement, Chatbots, Voice assistants, Google assistant, customer experience, banking automation, retail automation, WhatsApp chatbot, sales automation, helpdesk ticketing system, Voice AI , Voice Assistants, and Customer Experience Automation
Products
Yellow.ai
Conversational AI Software
Yellow.ai is the world’s leading conversational AI platform for enterprises, as recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2. Trusted by more than a 1000 enterprises worldwide like Asian Development Bank, Domino’s, Schlumberger, Sephora, PepsiCo and BMW, Yellow.ai brings the best of AI and human intelligence together, to automate 2B+ conversations per quarter with over 97% intent accuracy. Yellow.ai is first-to-market in the enterprise conversational AI space to eliminate the need for NLP model training, allowing enterprises to go live within minutes instead of months, while delivering a connected experience across 35+ channels and 135+ languages in real-time. Visit www.yellow.ai.com for more information or contact us at contact@yellow.ai
Locations
Employees at Yellow.ai
Updates
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Are CX leaders strengthening their agent-first strategies with advanced AI, or pivoting to an AI-first approach? Unlock insights from 200+ leaders: https://lnkd.in/gFwFkjGZ Our latest report: Betting big on AI-first insights from customer service leaders, is based on inputs from 200 industry experts across 12+ sectors in North America during Customer Contact Week 2024, to understand the current role of AI in customer service. Our comprehensive report reveals how North America’s CX pioneers are embracing an AI-first future. Key Insights from the Report: ↳ AI adoption surge: 84.5% of respondents are planning to or are already integrating AI into their customer service operations. ↳ Primary drivers: Increasing efficiency (74.7%), enhancing customer satisfaction (73.2%), and reducing operational costs (66.7%). ↳ Significant challenge: 67% cite integration with existing systems as the main obstacle. Unlock invaluable data and benchmark strategies for optimizing efficiency and cost-effectiveness. And more! Gain actionable insights to stay ahead in the AI-driven customer service landscape. Click the link to download the full report : https://lnkd.in/gneJPaG8? Raghu Ravinutala | Rashid Khan | Jaya Kishore Reddy Gollareddy | Puneet Arora | Vikas Bhambri | Varun Vijayagha | Patrick Yoon | Henrik Petersen MarTech Series #customerservice #generativeAI #CCWVegas
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🚨 Conversate Malaysia 2024: Meet our star-studded speaker lineup! Experts across industries and functions are coming together at Conversate to explore how businesses can scale #customerservice with AI-first automation. Jumpa lagi! Featuring: 👉 OPENING KEYNOTE | Transforming customer service with AI-driven innovations Rashid Khan, CPO & Co-founder, Yellow.ai 👉 CUSTOMER PANEL | CX 2.0: Insights into the future of customer support Viknes Rathakrishnan, VP Operations, CX, Logistics, Photobook Worldwide Alexia Leong, CX Head, AirAsia Moderated by Haren Chelle, VP - APAC, Yellow.ai 👉 PARTNER KEYNOTE | Reimagining customer experience using AI agents in cybersecurity Shihan Annon, Chief Visionary Officer, EGUARDIAN 👉 CUSTOMER PANEL | Innovating CX across key industry verticals Ivan Ong, Head of Product, iCar Asia (Powered by CARSOME) Gwen Yap, Regional Marketing Head, Columbia Asia Malaysia Moderated by Fairuz Zulkifli, Sr. Manager - Enterprise Sales, Yellow.ai 👉 PARTNER PANEL | Leveraging generative AI for personalized experiences Aayush Bhargava, Sales Director, BFSI, ASEAN, Nityo Infotech Jayvin, Chief Executive Officer, 1Lynx Solutions Mudzaffar Abdul Majid, Chief Technology Officer, Rogue Asia Sdn. Bhd. Mahmoud Fares, Sales Manager, Master Concept Group Moderated by Suga Priya Thanikaimani, Assoc. Director - Alliances & Partnerships, Yellow.ai 👉 CLOSING KEYNOTE | Ahead of the curve: Navigating the future of AI-first automation Bikram Mazumdar, SVP Sales - International Business, Yellow.ai #ConversateMalaysia #generativeAI #Conversate2024
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🌟 Presenting our Gold Sponsors for #Conversate Malaysia 2024! 🇲🇾 Join us in Kuala Lumpur to get an insider view of how leading enterprises globally are leveraging an AI-first approach and how your enterprise can use these insights to stay ahead of the rapidly evolving #customerservice landscape ↪ Click the link to request an invite: https://lnkd.in/gXRUueiP Jumpa Lagi! Rogue Asia Sdn. Bhd. | Kuna Nadarajan | Ronny Shim 1Lynx Solutions | Jay Govin Master Concept Group | Mahmoud Fares | KAR SOON YAP | Sue Tan | Floyd Faurillo #generative AI #customersupport
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🎉 We're thrilled to announce Nityo Infotech as the Diamond sponsor for Conversate Malaysia 2024! With a vision to transform business intelligence, Nityo Infotech specializes in solutions across digital transformation platforms, cloud and infrastructure transformation, AI/ML-based chatbots, data analytics, tech skill assessment platforms, and more. We’re stoked to have the team share their unparalleled insights and innovation at Conversate 🚀 🇲🇾 Step into the future! Join us in Kuala Lumpur: https://lnkd.in/gXRUueiP Gummadi Rajasekhar | Naveen Kumar | Aayush Bhargava | Amel Karoui Suga Priya Thanikaimani | Paritosh Gandhi | Haren Chelle | Fairuz Zulkifli #Conversate #customerservice #generativeAI #customersupport
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Yellow.ai reposted this
✈️ #Conversate is coming to Kuala Lumpur, and here’s why you shouldn’t miss! ✅ Learn how you can kick-start your #customerservice journey with AI-first Automation ✅ Catch industry experts who share their stories and playbooks of #generativeAI implementation. ✅ Take home actionable insights with real-world #casestudies and product demos! 🇲🇾 Limited seats only! Request an invite NOW: https://lnkd.in/gXRUueiP
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✈️ #Conversate is coming to Kuala Lumpur, and here’s why you shouldn’t miss! ✅ Learn how you can kick-start your #customerservice journey with AI-first Automation ✅ Catch industry experts who share their stories and playbooks of #generativeAI implementation. ✅ Take home actionable insights with real-world #casestudies and product demos! 🇲🇾 Limited seats only! Request an invite NOW: https://lnkd.in/gXRUueiP
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FACT: Poor service pushes 60% of customers to competitors. What can your enterprise do to stay ahead? Join us for an exclusive Customer Service Roundtable in Singapore on 24th July and interact with leaders from Yellow.ai, Master Concept Group, and Amazon Web Services (AWS) to understand how to: ↳ Enable high security and scalability to drive frictionless experiences with AWS integration. ↳ Boost agent efficiency by 2x with contextual chat summaries and auto-responses. ↳ Handle interruptions with empathy using Voice AI agents, adept in active listening. 👉 All this and more! Express interest: https://lnkd.in/gxzmsWth Mahmoud Fares | KAR SOON YAP Elayne Wang | Catherine K. | Tim WU | Brendan Child Suga Priya Thanikaimani | Paritosh Gandhi | Haren Chelle | Neetu Singh | Bikram Mazumdar | Olivia C. #customerservice #roundtable #generativeAI #awsintegration
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🎉 Exciting news! EGUARDIAN joins us as the Platinum Partner for #ConversateMalaysia - the premier leaders summit for scaling customer service with AI-first automation With over two decades of experience as a leading value-added distributor and technology enabler in APAC, Eguardian specializes in offering innovative technology products and services in the areas of Cyber Security, Data Center Networking, Digital Transformation, and more! We’re stoked to have the team share their unparalleled insights and innovation at Conversate 🚀 🇲🇾 Step into the future! Join us in Kuala Lumpur: https://lnkd.in/gXRUueiP Mafaz Fahrid | Shervin Janze | Nabhan Akeel | Ganguli Rajapaksha | Robin Zaman Paritosh Gandhi | Suga Priya Thanikaimani | Haren Chelle | Yellow.ai for Partners #Conversate #customerservice #generativeAI #customersupport
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🧑💻 How can enterprises integrate #generativeAI features into their products? Hear from David Yakobovitch, Global Product Lead - Google, on Not Another Bot: The Generative AI Show! 🎙️ The episode sheds light on how we can pave the way for a future with FAIR and ethical AI-first products. Tune in to uncover: 👉 How do we tackle AI bias? 👉 How do we shape a future where AI not only understands but also empathizes? Don't miss out on this enlightening episode about shaping the ethical side of AI. Watch NOW: https://lnkd.in/gtwQRqGb #NotAnotherBot #AIforgood #AIethics