“Annie is an exceptional Customer Success Manager. She is highly organized and professional in her approach essential toward maintaining the highest level of customer satisfaction. She is meticulous when it comes to documenting all aspects of customer interaction including regular meetings, service issues, product concerns, contract situations, and anything else that would need attention. She earns a customer’s trust through her interactions and keeps that trust by fulfilling promises regardless of the complexity. Customers quickly learn that she is one who is essential toward them achieving high value from their product and service investments. Annie maintains her customer relationships by using her excellent verbal and written communication skills. Annie was assigned to highly strategic accounts. They required substantial care and the issues were typically complicated requiring the involvement of many others. She is a master at leading efforts toward completion regardless of how long it takes or how many are involved. I always enjoyed how she was able to artfully keep others accountable. As a member of my team, there was rarely a time where she did not have an answer for me when I asked about a specific situation. And in the rare times where she did not have an immediate answer, she was quick to take on all necessary research producing it in a timely manner. Her organizational skills and ability to prioritize made her into a very high-valued member of my team. She was always a superb mentor to others, especially for those who were new to the role. ”
About
Experience & Education
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Copyright Clearance Center (CCC)
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Languages
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Spanish
Native or bilingual proficiency
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English
Native or bilingual proficiency
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French
Limited working proficiency
Recommendations received
10 people have recommended Annie
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