Dawn C Simmons (Khan)

Chicago, Illinois, United States Contact Info
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    Cybersecurity, IT Consulting, Customer Service, Project Management, Business Consulting, Digital Marketing, Technical Support, and Program Management

About

As a Senior Business Consultant, I specialize in guiding clients toward digital business…

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Experience & Education

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Licenses & Certifications

Volunteer Experience

  • Social Media Group Moderator

    Recruiting Professionals Network

    - Present 16 years 5 months

    Social Services

    Group founder and social network moderator for connecting business professionals in Recruiting on Social Media.

  • Social Media Influencer

    Global Employment Services: Connecting Global Recruiters with Jobs n Career Success Talent

    - Present 22 years 10 months

    Social Services

    This is a good well social service, because we believe the key to jobs n career success is being our personal best in all times, and helping enable our community in all times. In tough times it is our connection one to another that makes a difference. Most opportunity exists through connected networking. Let us be a conduit for positive change!

    Since September 11, 2001, I have founded and developed 2 large and thriving networks, one for Human Resources Recruiting and Staffing…

    This is a good well social service, because we believe the key to jobs n career success is being our personal best in all times, and helping enable our community in all times. In tough times it is our connection one to another that makes a difference. Most opportunity exists through connected networking. Let us be a conduit for positive change!

    Since September 11, 2001, I have founded and developed 2 large and thriving networks, one for Human Resources Recruiting and Staffing Professionals, the other to connect JobSeekers of Diversity- Veterans, Executive Women, and Laid off professionals worldwide. Connecting great jobs for talent. Connecting recruiters and hiring managers to great talent.

Publications

  • Energized IT Service Management with a Culture for Collaboration before Transition

    itSMF USA

    See publication

  • Application impact analysis: A risk-based approach to business continuity and disaster recovery.

    Journal of Business Continuity & Emergency Planning

    ABSTRACT: There are many possible disruptions that can occur in business. Overlooking or under planning for Business Continuity requires time, understanding and careful planning. Business Continuity Management is far more than producing a document and declaring business continuity success. What is the recipe for businesses to achieve continuity management success? Application Impact Analysis is a method for understanding the unique Business Attributes. This AIA Cycle involves a risk based…

    ABSTRACT: There are many possible disruptions that can occur in business. Overlooking or under planning for Business Continuity requires time, understanding and careful planning. Business Continuity Management is far more than producing a document and declaring business continuity success. What is the recipe for businesses to achieve continuity management success? Application Impact Analysis is a method for understanding the unique Business Attributes. This AIA Cycle involves a risk based approach to understanding the business priority and considering business aspects such as Financial, Operational, Service Structure, Contractual Legal, and Brand. The output of this analysis provides a construct for viewing data, evaluating impact, and delivering results, for an approved valuation of Recovery Time Objectives (RTO).

    See publication

  • Implementing Service and Support Management Processes: A Practical Guide

    HDI

    Implementing Service and Support Management Processes: A Practical Guide is a comprehensive, in-depth ITIL educational resource. This Book contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment.

    See publication

  • HDI Support Center Standard v5.0

    ThinkHDI

    HDI Support Center Certification Standard . HDI is the worldwide professional association and certification body for the technical service and
    support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and
    events, produces renowned publications and research, and certifies and trains thousands of
    professionals each year.  HDI also connects solution providers with practitioners through industry
    partnerships and marketing services. Guided by an…

    HDI Support Center Certification Standard . HDI is the worldwide professional association and certification body for the technical service and
    support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and
    events, produces renowned publications and research, and certifies and trains thousands of
    professionals each year.  HDI also connects solution providers with practitioners through industry
    partnerships and marketing services. Guided by an international panel of industry experts and
    practitioners, HDI is the premier resource for best practices and emerging trends.

    See publication

  • National Institute of Health: National Library of Medicine: Application impact analysis: risk-based approach

    J Bus Contin Emer Plan .

    There are many possible disruptions that can occur in business. Overlooking or under planning for Business Continuity requires time, understanding and careful planning. Business Continuity Management is far more than producing a document and declaring business continuity success. What is the recipe for businesses to achieve continuity management success? Application Impact Analysis is a method for understanding the unique Business Attributes. This AIA Cycle involves a risk based approach to…

    There are many possible disruptions that can occur in business. Overlooking or under planning for Business Continuity requires time, understanding and careful planning. Business Continuity Management is far more than producing a document and declaring business continuity success. What is the recipe for businesses to achieve continuity management success? Application Impact Analysis is a method for understanding the unique Business Attributes. This AIA Cycle involves a risk based approach to understanding the business priority and considering business aspects such as Financial, Operational, Service Structure, Contractual Legal, and Brand. The output of this analysis provides a construct for viewing data, evaluating impact, and delivering results, for an approved valuation of Recovery Time Objectives (RTO).

    See publication

Projects

  • Sun Microsystems Server Consolidation Saved Millions, space, and serious environmental impact

    After implementing an optimization of Sun Microsystems Change and Configuration Management, a massive server consolidation effort was possible to identify underutilized or duplicate systems, and optimizing service delivery, a project that reduced costs, saved millions, reduced support complexity, and reduced the impact on the environment, cutting worldwide server count by 16% in one of the first years. Responsible cross IT collaboration on IT disciplines required uncommon partnerships that…

    After implementing an optimization of Sun Microsystems Change and Configuration Management, a massive server consolidation effort was possible to identify underutilized or duplicate systems, and optimizing service delivery, a project that reduced costs, saved millions, reduced support complexity, and reduced the impact on the environment, cutting worldwide server count by 16% in one of the first years. Responsible cross IT collaboration on IT disciplines required uncommon partnerships that have the potential to deliver incredible results. Server Consolidation identified idle or underutiized assets and optimized to save money, and deliver serious data center energy efficiencies. The Data Center Server Consolidation reduced the equipment load to 10% and coserved about 14% from the total load

    See project

  • Sun Microsystems Security and Smart Card Solution: JavaBadge

    See project

  • iWork Telecommuting at Sun

    See project

  • ITIL CMDB Project

    -

    See project

  • Sun Microsystems iWork that later became OpenWork

    -

    Sun Microsystems was a pioneer in promoting telecommuting and flexible work arrangements for its employees. Sun Microsystems implemented a program called "Open Work" to encourage remote work, flexible hours, and telecommuting. The company provided employees with the necessary technology and tools to work from home effectively, including laptops, secure remote access, and collaboration software.

    Sun Microsystems believed that allowing employees to work remotely could increase…

    Sun Microsystems was a pioneer in promoting telecommuting and flexible work arrangements for its employees. Sun Microsystems implemented a program called "Open Work" to encourage remote work, flexible hours, and telecommuting. The company provided employees with the necessary technology and tools to work from home effectively, including laptops, secure remote access, and collaboration software.

    Sun Microsystems believed that allowing employees to work remotely could increase productivity, improve work-life balance, reduce commuting time and costs, and lower the company's carbon footprint. By embracing telecommuting, Sun Microsystems aimed to attract top talent from around the world.

Honors & Awards

  • 2nd place - “Energized IT Service Management with a Culture for Collaboration before Transition”

    iTSMF (IT Service Management Forum)

    2nd place - “Energized IT Service Management with a Culture for Collaboration before Transition” by Dawn Khan
    https://www.itsmfusa.org/general/custom.asp?page=itsmf_usa_wp_comp

  • JavaBadge Security Project Collaboration SunTeam

    Sun IT Team 5th Annual Award Celebration

    Served on Sun Microsystems cross discipline JavaBadge Security Project that delivered secure java innovation, and replaced some 5 legacy credentialing systems with one JavaBadge distributed over 31,000 Sun Employees worldwide with JavaBadges with a magnetic stripe and MIFARE™
    contactless chip for access control, with most of Sun’s entry doors converted to contactless smart
    card technology now. Java Card technology was fast and allowed real time dynamic application provisioning. This was…

    Served on Sun Microsystems cross discipline JavaBadge Security Project that delivered secure java innovation, and replaced some 5 legacy credentialing systems with one JavaBadge distributed over 31,000 Sun Employees worldwide with JavaBadges with a magnetic stripe and MIFARE™
    contactless chip for access control, with most of Sun’s entry doors converted to contactless smart
    card technology now. Java Card technology was fast and allowed real time dynamic application provisioning. This was an important enterprise effort to extend convenient access to doors, enterprise services , and workstations, with improved security and increase productivity.

  • AdminsWeb Founder, Circle of Excellence

    SMCC SunTeams Trust through Quality Awards

    I was the founder of one of the first internal web reference portals that started locally and moved globally to improve the productivity of Administrative and Project Management Staff at Sun Microsystems representation by Marketing, Sales, Leadership,, HR, and each major organization web content for Executive and Business Reference, Development, and news, with first annual productivity gains were estimated above $32,000.

Organizations

  • IT Service Management Forum (itSMF) San Francisco, Local Interest Group (LIG)

    Communications & Event Chair

    - Present

    Silicon Valley, Bay Area, CA: San Francisco, IT Service Management Forum (itSMF) Local Interest Group (LIG) itSMF San Francisco Bay Area LIG will be launching soon, to provide a platform for connecting with ITSM professionals in the area to share best practices with other interested itSMF USA members in the region. We are bringing the power of social media innovation, with the benefit of local networking. Located in the heart of Silicon Valley, here in the Bay Area, it a fantastic…

    Silicon Valley, Bay Area, CA: San Francisco, IT Service Management Forum (itSMF) Local Interest Group (LIG) itSMF San Francisco Bay Area LIG will be launching soon, to provide a platform for connecting with ITSM professionals in the area to share best practices with other interested itSMF USA members in the region. We are bringing the power of social media innovation, with the benefit of local networking. Located in the heart of Silicon Valley, here in the Bay Area, it a fantastic opportunity for us all to connect to others in industry, to leverage best practices that make a difference, and to learn from each other and grow professionally with IT service management. To learn more, or to Join Now, go to https://www.linkedin.com/groups/7064063 • Maintain and update the LIG / SIG web pages to promote current and upcoming events • Develop communication materials in coordination to promote upcoming events via the website, email, and social media • Maintain the LIG / SIG mailing/email lists in coordination with the Membership Chair • Manage and regularly update any social media channels (LinkedIn, Facebook, Twitter) • Secure Meeting locations/facilities with respect to membership logistics • Solicit Meeting financial support for location fees and refreshment fees and door prizes • Solicit itSMF LIG / SIG groups and Chapter for meeting ideas and feedback, as well as work with membership on soliciting ideas for meeting topics • Plan agenda and work with LIG / SIG Communications to advertise the event and ensure the website and RSVP information is up‐to‐date https://itsmfsfo.blogspot.com/

  • Bay Area Bangladeshi Organization

    Member

    - Present

    Bay Area Bangladesh Association (BABA) is a non-profit , non-political and secular organization dedicated to Bangladeshis in North California and in Bangladesh. The objectives are: To promote goodwill and understanding among the members of the organization as well as between the members and other ethnic groups in the Bay Area. To help Bangladeshis arriving in the Bay Area adjust to the social, economic and cultural conditions of this country. To help develop economic and educational growth in…

    Bay Area Bangladesh Association (BABA) is a non-profit , non-political and secular organization dedicated to Bangladeshis in North California and in Bangladesh. The objectives are: To promote goodwill and understanding among the members of the organization as well as between the members and other ethnic groups in the Bay Area. To help Bangladeshis arriving in the Bay Area adjust to the social, economic and cultural conditions of this country. To help develop economic and educational growth in Bangladesh. To keep the cultural heritage of Bangladesh alive among the Bangladeshi residents in Northern California through cultural and educational programs and exchanges. To investigate and implement means of utilizing the resources of talent among men, women, and children of Bangladeshi living or immigrating to this area.

  • HDI (Help Desk Institute

    President, Vice President Programs

    -

    Developed and nurtured a deep expertise in industry best practices by vertical and IT Practice Area to expand standards, expertise, presentations in ITIL, IT Service Management, and Help Desk Standard Practices. Served several positions in the Denver Metro area including President and Vice President of Programs, responsible for promoting best practice programs, standards, discusssions, workshops and events in the Denver Metropolitan area. Supported HDI in several best practice workshops and…

    Developed and nurtured a deep expertise in industry best practices by vertical and IT Practice Area to expand standards, expertise, presentations in ITIL, IT Service Management, and Help Desk Standard Practices. Served several positions in the Denver Metro area including President and Vice President of Programs, responsible for promoting best practice programs, standards, discusssions, workshops and events in the Denver Metropolitan area. Supported HDI in several best practice workshops and standardization reviews.

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