Francisco González

Processing paperwork, maintaining records, conducting research, responding to emails, and providing administrative support to Consumer Affairs department. Also, assist in investigating consumer complaints, compiling data for reports, and collaborate with other departments to ensure compliance with consumer protection laws and regulations.

Ensure the safe and efficient operation of the delivery vehicle, adhering to all traffic laws and safety standards while transporting Amazon packages along designated routes. Provide exemplary customer service by delivering packages with professionalism and courtesy. Utilize GPS navigation systems and delivery software to optimize routes and track deliveries accurately. Complete all necessary paperwork and documentation promptly and accurately. Maintain clear and effective communication with… Show more

Ensure the safe and efficient operation of the delivery vehicle, adhering to all traffic laws and safety standards while transporting Amazon packages along designated routes. Provide exemplary customer service by delivering packages with professionalism and courtesy. Utilize GPS navigation systems and delivery software to optimize routes and track deliveries accurately. Complete all necessary paperwork and documentation promptly and accurately. Maintain clear and effective communication with dispatchers and team members to facilitate smooth operations and resolve any delivery-related issues promptly. Additionally, uphold cleanliness and organization standards for the delivery vehicle and its contents. Show less

Specialized in loans and HOA (Homeowners Association) collections, the primary responsibility is to ensure that customer service representatives deliver exceptional service during every customer interaction. Play a pivotal role in maintaining and improving the quality of calls, customer satisfaction, and compliance with industry regulations.

Key Responsibilities:

1. Call Quality Monitoring: Regularly listen to recorded calls and conduct live call monitoring to evaluate customer… Show more

Specialized in loans and HOA (Homeowners Association) collections, the primary responsibility is to ensure that customer service representatives deliver exceptional service during every customer interaction. Play a pivotal role in maintaining and improving the quality of calls, customer satisfaction, and compliance with industry regulations.

Key Responsibilities:

1. Call Quality Monitoring: Regularly listen to recorded calls and conduct live call monitoring to evaluate customer service representatives’ performance. Assess their adherence to company policies, procedures, and industry standards.
2. Feedback and Coaching: Provide constructive feedback to customer service representatives based on call evaluations. Offer coaching and training to help them improve their communication, problem-solving, and negotiation skills.
3. Performance Metrics: Track and analyze performance metrics such as call duration, resolution rates, compliance with scripts, and customer satisfaction scores. Identify trends and areas for improvement.
4. Compliance and Regulations: Stay up-to-date with industry regulations related to loans and HOA collections. Ensure that all calls adhere to legal requirements and ethical practices.
5. Training Development: Collaborate with the training department to develop and update training materials, modules, and simulations. Assist in the onboarding of new customer service representatives.
6. Reporting: Prepare and submit regular reports on call quality, coaching progress, and performance trends to management. Provide insights and recommendations for continuous improvement.
7. Escalation Support: Act as a resource for customer service representatives when handling challenging or escalated customer calls. Offer guidance and assistance in resolving complex issues.
8. Quality Assurance Programs: Implement and maintain quality assurance programs, including scoring criteria and evaluation forms, to ensure consistency in assessments. Show less

Dedicated educator passionate about integrating Puerto Rican culture and traditions into music education. Skilled in delivering engaging lessons that highlight Puerto Rican music, instruments, and dance. Experienced in organizing and producing cultural activities and performances that celebrate Puerto Rican heritage. Committed to creating a culturally inclusive and enriching classroom environment that fosters musical appreciation and empowers students to connect with their roots through music.

Promoted math proficiency and language development in diverse classrooms. Skilled in delivering engaging lessons, utilizing hands-on activities, and adapting instruction to meet individual student needs. Fluent in Spanish and English, supporting bilingual learners' understanding of mathematical concepts. Committed to creating a positive and inclusive learning environment that cultivates a love for math and promotes academic success.