Sign in to view Gemma’s full profile
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
or
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
Seattle, Washington, United States
Contact Info
Sign in to view Gemma’s full profile
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
or
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
1K followers
500+ connections
Sign in to view Gemma’s full profile
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
or
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
View mutual connections with Gemma
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
or
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
View mutual connections with Gemma
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
or
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
Sign in to view Gemma’s full profile
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
or
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
Activity
Sign in to view Gemma’s full profile
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
or
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
-
It was such an honor to be a part of episode 64 of the Nordy Pod, hosted by Pete Nordstrom. This episode features the Nordstrom Rack banner. Pete…
It was such an honor to be a part of episode 64 of the Nordy Pod, hosted by Pete Nordstrom. This episode features the Nordstrom Rack banner. Pete…
Liked by Gemma Lionello
-
Another great interview by Pete and team at Nordstrom! A key takeaway is how the Rack is filling an important gap in reaching a much larger…
Another great interview by Pete and team at Nordstrom! A key takeaway is how the Rack is filling an important gap in reaching a much larger…
Liked by Gemma Lionello
-
This week on The Nordy Pod, we’re taking a deep dive into an integral part of our business – the Rack. After starting out in the basement of our…
This week on The Nordy Pod, we’re taking a deep dive into an integral part of our business – the Rack. After starting out in the basement of our…
Liked by Gemma Lionello
Experience & Education
-
Nordstrom
********* ********* **** * ********* **** ****** * ********* **** *************
View Gemma’s full experience
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
Welcome back
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
Licenses & Certifications
View Gemma’s full profile
Sign in
Stay updated on your professional world
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
Other similar profiles
-
Pete Nordstrom
Seattle, WAConnect -
Rosa Barney
New York City Metropolitan AreaConnect -
Erik Nordstrom
Seattle, WAConnect -
Pari Sanayei
Senior Vice-President, Regional Manager, Northwest/NorCal
Seattle, WAConnect -
Karen McKibbin
Boston, MAConnect -
Michelle Korb
SVP, Regional Manager SoCal
Orange County, CAConnect -
Kristin Frossmo
Seattle, WAConnect -
Debbi Hartley-Triesch
Greater Seattle AreaConnect -
Olivia Kim
Seattle, WAConnect -
Vicki McWilliams
San Francisco Bay AreaConnect -
Will Drigo
San Francisco, CAConnect -
Alexis DePree
Greater Seattle AreaConnect -
Rickey Osorio
SVP, Regional Manager Southwest Region
Seattle, WAConnect -
Barbara Kirk
SVP/Regional Manager at Nordstrom
Chicago, ILConnect -
Denise Johnson
VP Divisional Merchandise Manager at Nordstrom
Seattle, WAConnect -
Sue Tabor
Independent Retail Professional
Lahaina, HIConnect -
Jeffrey Manby
Business Consultant, Coach and Mentor
Pewaukee, WIConnect -
Ronald Murray
Milwaukee, WIConnect -
denise vujovich
Executive Vice President, Chief Merchandise Officer at Claire's-retired
Barrington Hills, ILConnect -
Stefan Nicewicz
EVP Product and Business Development Suite 100 LLC
Columbus, OHConnect
Explore more posts
-
Mark Lack
#podcast #retailleadership #retailgrowth Welcome to "From Store Assistant to Store Manager: Mastering Retail Leadership," your ultimate guide to climbing the retail career ladder. Whether you're starting as a store assistant or aiming for a management position, this podcast is designed to help you succeed at every level. We'll dive deep into the essential skills and competencies required for each role, from providing exceptional customer service and mastering communication as a store assistant to strategic planning and financial management as a store manager. Join us as we explore actionable insights and practical advice for career advancement. Learn how to demonstrate leadership, handle complex customer issues, and develop your team. Hear from an industry expert and successful retail professional who shares their experiences and tips on what it takes to excel and move up in the retail world. Tune in to discover how to navigate your retail career, gain the necessary skills, and unlock new opportunities. Whether you're looking to enhance your current role or ready to take the next step, this podcast equips you with the knowledge and confidence to achieve your career goals in the dynamic world of retail. https://lnkd.in/eqND6RJq
6 -
Nicole Darden Ford
Thank you, Fiona, for sharing this interview. It was an honor to discuss the critical role leadership plays in strengthening cybersecurity within the retail sector. Addressing unique challenges and adapting our strategies to effectively prevent fraud is imperative in our industry. I hope this conversation provides valuable insights to everyone in the hashtag #CyberEdBoard and beyond. I encourage all my peers and colleagues to watch the full interview and join the discussion on how we can collectively enhance our cybersecurity measures. #Cybersecurity #Retail #Leadership #CISO
492 Comments -
Richard Vorisek
I have never met Mr. Rosen but he seems to be an exceptional person, visionary, leader and results driven. Taking a historic brand and moving it forward step-by-step in a measured, intelligent, customer and brand/product oriented way. I mean this in the best possible way - it’s like he is a hybrid of old school best practices/training and applying that in a new and relevant way to change today and create a relevant brand that almost disappeared. To actually say that JC Penney does have a bright future is really mind blowing. #JCPENNEY #RETAIL #TURNAROUND #STRATEGIC #TEAMWORK
2 -
Neil Saunders
Here are some interesting stories from the world of retail for Thursday, June 6: 🧘🏽♀️ lululemon beat Wall Street’s earnings and revenue estimates, but issued weak second-quarter guidance as it contends with a slowdown in the Americas, its largest market. 👕 Hanesbrands Inc. will sell Champion to Authentic Brands Group in a deal worth up to $1.5 billion with performance incentives. Authentic owns brands such as Reebok, Forever 21 and Quiksilver. 5️⃣ Five Below cut its outlook for the year, warning that its core low-income shoppers were facing an outsized impact from years of inflationary pressures. It posted an unexpected decline in same-store sales for the first quarter. 👙 Victoria’s Secret & Co. said it was encouraged by demand for its bras, sleepwear and other clothing in May, but the company said it was exercising restraint amid continued caution more broadly among the US consumer. 🏪 Foxtrot intends to reopen several locations in Chicago in the Gold Coast and Old Town neighborhoods. The news comes after Foxtrot and Dom's Kitchen & Market closed on April 23. 🌳 Dollar Tree Stores Tree said that it had started a formal review of strategic alternatives for Family Dollar, which it said could include among others, a potential sale, spin off or other disposition of the business. 💵 Walmart is now offering bonuses to its hourly employees in the US., the company announced Wednesday. The longer an associate has been with the company, the higher the associate's bonus potential, to a maximum of $1,000. 📚 In a blow to publishers and authors, Costco Wholesale plans to stop selling books regularly at stores around the United States, four publishing executives who had been informed of the warehouse retailer’s plans said Wednesday. 🚚 Albertsons and Uber have launched a new food rescue initiative that aims to address food insecurity and food waste in several major US cities. The program donates surplus food from the grocer’s stores to local nonprofits. 📸The TJX Companies, Inc., parent of TJ Maxx, Marshalls and HomeGoods, said it’s equipping some store employees with body cameras to thwart shoplifting and keep customers and employees safe. 🍔 McDonald's lost a European Union trademark dispute over the Big Mac name after a top European Union court sided Wednesday with Irish fast-food rival Supermac's in a long-running legal battle. ✂️ The Bank of Canada's decision on Wednesday to cut interest rates from 5% to 4.75% is expected to provide financial relief to Canadians and encourage consumer spending. 🧳 Shinola and Filson parent Bedrock Manufacturing Company has appointed Steve Katzman to the role of CEO and Kevin Wertz as chief marketing officer. 🇦🇺 ALDI Stores Australia is moving into the insurance sector, with the launch of a series of homes and contents, car, and landlord products. #retail #retailnews #economy #DailyRetailNews
674 Comments -
Stella Romanov
I am excited to share that my latest article has been published by CEOWorld! Drawing from my experience as a retail leader, I explore strategies that companies can implement to foster a consumer-centric team culture. This approach enhances the consumer experience, giving companies a competitive edge. Take a look at the article here: https://lnkd.in/dx7TkU8M #retailleadership #retail #leadership #womeninleadership #inspirationalleadership #CEOWorld
9914 Comments -
Tony Spring
Today, we announced our first-quarter earnings which show the positive traction of our “A Bold New Chapter” strategy. The hard work and dedication of our colleagues helped us deliver a solid first quarter. Here are the key takeaways: ◾Our First 50 Macy’s locations, which serve as test stores for merchandise, visual and staffing initiatives, showed that when we provide our customers with the right product, experience and value, we deliver sales growth. The Macy’s team is focused on newness in market brands and the reimagination of our Private Brand portfolio. ◾Bloomingdale's and Bluemercury continued to foster brand love and loyalty. ◽ Exciting to see the growth at Bloomingdale’s in advanced contemporary. The DNA of this brand gives it the ability to compete for share of wallet across a range of categories. Expansion of Bloomie’s and Outlet stores continues with three new stores this year. ◽ Bluemercury achieved its 13th consecutive quarter of sales growth, driven by continued strength in skincare and expansion of key brand partners. Our plans to open at least 30 new locations and remodel roughly 30 locations are underway, with one new location and three remodels slated for the second quarter. Read our full earnings results below.
838255 Comments -
Jason Sewell
🧠📚 Leadership 🧰 What do you do for work? You cannot escape this question when talking with someone. This is for all of those who work in retail. Zoom in. 👀 The number of skills you��ve collected is never ending! Over the years I’ve heard many leaders downplay what we do. At times of stress, “we sell T-shirts” “we are not saving lives”. Now when retail doesn’t seem so attractive and staffing is hard. Do we take part in owning this reputation? Did we dismiss what we do? Did we fail to connect all of the skills that prove useful to the next generation? Next time someone asks what you do? Be proud. Be enthusiastic. Be honest. Together we can impact so many lives positively. Retail is not something we do until we find a real job! Mind. Body. Heart. #mindset #coach #leadership
44 -
Nevbahar Jones
If you're not familiar with Terence Reilly, it's time to take note. Monitoring the stock market performance of Crocs and Stanley during his leadership, I’m convinced to invest wherever this marketing genius goes next. Under his guidance as CMO at Crocs, the brand achieved unprecedented market gains and cultural relevance. Then, as global president at Stanley, he helped transform a century-old mug into a viral TikTok sensation, making it the new must-have for the youth. Now, as he steps into the role of brand president at HEYDUDE—a brand recently acquired by Crocs—I can only expect an upward trend for CROX. Consider this my public service;) #crocs #heydude #crox #terencereilly
8 -
Liza Amlani
As a GOOD AMERICAN customer, I can’t wait to experience the store. 👖As a former merchant, having a digital option to showcase styling, fit and product knowledge would have given me the confidence that my merchandising strategy was being executed in the store without having to physically be on location. 📺This is a great way to make sure teams are product obsessed with the constant graphics and that the visual merchandising / styling options are being showcased at the store. 🛍️To make sure this extension of digital is a success, Good American would need to keep the content fresh and consistent with real time inventory and reflective of the current product assortment. Sales associates would still need to be product obsessed but they would also need to show customers what is possible with the digital screens. The experience should augment and assist the sales associate and not be considered a replacement of staff. 🔹The excitement of finding a product on the screen, loving the look and being disappointed if the item or the size is not available could also drive customers away. GA would need to be on top of their inventory position and have a good handle of managing their inventory across all channels. 🗞️Check out more #BrainTrust comments on RetailWire: https://lnkd.in/eDJp--GF #retail #retailnews #goodamerican #cx #stores #merchandising #TRE #TopRetailExpert
23 -
Michael Cortazzo
Article…”Store Closures Are Surging This Year”… CBS. Any HEALTHY Retailer should be closing +/- 5% of their store portfolio every year and redeploying the resources to new / better locations. An annual “Portfolio Review” that includes reps from Store Ops, Finance, the Leasing Team, Construction and even Mkting and Merchandise should annually review the P&L of EVERY LOCATION along with vacancy rate, $/ft, market demos, market rents, possible alternate and/or emerging markets, population trends of EVERY CENTER and potential new market. The goal is to develop an ACTION PLAN on each location… where can indiv. Depts. make a positive impact to improve business…and what locations need to “go away”… at the end of the lease or even sooner. These sessions can be tense and intense with some “gnashing of teeth” and soul searching but it ultimately results in a more profitable Retailer with resources available to redeploy to new, more productive locations. Crossroads can assist in executing Portfolio Reviews and even work with landlords on “early out” agreements…a sometimes contentious and complicated process that in-house leasing reps may not be equipped to navigate. Our track record on settlement agreements is OUTSTANDING. Contact us at mcortazzo@crossroadsretailadvisors.com
13 -
Karl Haller
Highlights from last week's NYC #RetailSafari -- focus was the intersection of #technology, #customers, and #operations, primarily in specialty apparel and fashion. Key themes: 1. Technology goes backstage – Brand new formats / concepts at H&M, Banana Republic, Zara, AMERICAN EAGLE OUTFITTERS INC., lululemon, and J.Crew and none come across as tech-forward w/ regard to customers. On the other hand, associates were all mobile enabled and doing most of their work leveraging phones / tablets. 2. Old tech; new tricks – Widespread use of #RFID and #QR codes (both generally on the price ticket), with a mix of internal and external use cases -- self-checkout, RFID-assisted full-service checkout, inventory counts, inventory finding, #BOPIS, etc. 3. Apps are an entry point – #Retailers without a clienteling / selling culture are using apps to drive customer capture. #Lulu uses app-based membership to enable exchanges on sale items; UNIQLO offers special discounts to app members. 4. Unified is still a unicorn – Despite a decade of focus on #omnichannel and unified commerce, many gaps exist. Very few #retail apps recognize when you’re in store, send a notification, and/or assist in the shopping experience. Many didn’t even have their newest stores listed as an option for #BOPIS (despite in-store signage). 5. Video is the new visual – ultra-large format (8-10ft x 12-16ft) video screens were a common feature of many new stores, and really helped to bring the brand lifestyle to life. 6. It’s hard to (re)teach people how to shop – Across all stores except Bonobos, Glossier, Inc., and Reformation, the shopping process is the same as it’s been for the past 50+ years. The ones that don't are focused on a niche customer with a unique product offering. IMO, the product is the driver and consumers "accept" the experience. 7. The "future" is not here yet, but you can start to see the shape of it – Demoing the Apple #VisionPro, we could think of multiple use cases (mostly internal / operational), and while it’s too early (and too expensive) to fully commit, it’s certainly worth considering a pilot as part of an #innovation lab. It's also worth noting there was no apparent use of #AI by customers or associates. Curious to hear comments, feedback from other markets. #ibmretail
187 Comments -
John Samuel
👟🌟 Exciting insights! Dive into the latest findings from the 2024 Spring U.S. Footwear Consumer Survey by AlixPartners & Footwear Distributors and Retailers of America (FDRA), showing a strong shift towards athletic shoes this season. As consumers prioritize branded stores and seek out promotional deals, the landscape of footwear spending is evolving dramatically. Discover how these trends are reshaping the industry and what it means for your brand. Full details in this insightful article by my colleagues Ryan Poole and Bryan Eshelman! #FootwearTrends #ConsumerBehavior #RetailInsights #AlixPartners #WhenItReallyMatters https://lnkd.in/evaHipdA
201 Comment -
Scott Benedict
According to GlobalData, the U.S. secondhand apparel market grew 11%, or seven times faster than the broader retail apparel market, to $43 billion last year. The report estimates that resale sales online and at traditional thrift stores could reach $73 billion by 2028. #resale #retail #apparel #retailsales
3 -
Neil Saunders
With the 8.1% sales decline accelerating over the last quarter and with losses growing on the bottom line, JCPenney has started its new fiscal year on a sour note. Unfortunately, the market has been soft which has not helped revenue, but as it is only part way through its reinvention program JC Penney also isn’t firmly on the front foot. Lower credit income is also unhelpful, with revenues here down by 20.5 over last year. The changes JCP has been making to some stores and to assortments seem to be delivering, with refurbished shops performing better and some categories like womenswear producing stronger numbers. Sadly, these things are not yet sufficiently developed or widespread enough to offset staleness in the balance of the business. Basically, there is still a lot of work to do to put JCP on a more stable footing. Fortunately for JCPenney, it is well financed and has a strong financial partner in its owners. As such, management won’t lose too much sleep over being in the red. However, the company needs to produce some better results across the remainder of this fiscal to prove its strategy is working. It was great to chat with Daphne Howland of Retail Dive about the latest Q1 numbers - link to article in the comments. #retail #retailnews #departmentstores #trading #apparel
6714 Comments -
James Fong, B.Math, MBA
Trends vs. Timelessness, Fads vs. Forever. How do you balance your inventory and messaging between innovative styles that may be fads and enduring styles that have steady sales? 🌐 If you send the same messages to all of your clients, you need to strike a balance. Some will hit home, while others will be ignored, and some customers will be turned off by the wild designs. 🆕 If you send messages about new and unique designs to your customers who tend to ride each new fad train, then you may achieve better results. 🔬 You have to #experiment, analyze the results, and segment your customers. Aligning styles, inventory, and messaging can make or break a brand/retailer. Keep on striving for 1-to-1 personalized marketing. #ecommerce #customerexperience #personalization
-
Shawn Grain Carter
My CNBC video interview on Abercrombie & Fitch's blowout sales and profits illustrates the competitive advantage of having a retail merchant as the CEO! Fran Horowitz is a savvy CEO offering Great Fashion for Real Consumers and everybody wins!! #abercrombieandfitch #fashion #cnbc #retail
302 Comments -
Neil Saunders
Since 2019, Kohl's sales have shrunk by $2.3 billion. That’s a pretty terrible number given consumer spending on retail rose by a dramatic $1.3 trillion over the same period. The Kohl’s losses are a combination of existing customers spending less and the complete defection of some shoppers. Over the past five years, Kohl’s has lost 1.3 million customers: people who used to visit Kohl’s, but now they don’t. Most of these folks still buy things so it’s interesting to see where they’re now shopping, or shopping more at, instead of Kohl’s. The diagram below traces the defections. The most notable thing is the gains being made by off-price retailers. TJX – with its TJMaxx, Marshalls, and HomeGoods banners – is picking up a lot of trade. Ross, Nordstrom Rack, and Burlington are also in the mix. It’s no wonder off-price is doing so well when it’s gaining so many customers from chains like Kohl’s. What’s also notable is that online specialists don’t dominate. Amazon has picked up some trade, as has Wayfair, but neither are the main beneficiaries of Kohl’s woes. This underscores that the very simplistic narrative of ‘online killed…” is often far from the truth. It is also significant that Costco makes an appearance. Costco is a silent assassin. Many retailers don’t have it on the radar for non-food; but the reality is that Costco has a formidable non-food business. Retailers like Kohl’s don’t underperform because one large enemy comes in and swoops away all the custom. Their substantial loss of trade comes from many players nibbling away at their sales and market share. #retail #retailnews #departmentstores #wholesale #shoppers
1,268150 Comments -
Jill Blanchard
This year is really flying by – I can’t believe it’s already time for the release of the Q2 Advantage Outlook report! I’m incredibly proud of our team, clients and retailer partners for capturing another quarter of forward-looking strategies in the #retail and #manufacturing landscape. In this report, we revealed retailer winning strategies for increasing unit sales (sneak peek: an assortment of branded products, lower average prices, less promoted volume, and deeper discounts), discussed the execution of test-and-learns, and reflected on the continued success of their 2022-23 innovations, among so much more. Insights like this only come around once a quarter, so don’t miss them! Download the report here: https://lnkd.in/getx8Cx4
22 -
Neil Saunders
Today’s results from Kohl's are dismal. They show a company that remains in freefall at a time when most other retailers are at least maintaining their elevation. A 5.3% decline in overall sales, underpinned by a 4.4% decline in comparables, is way worse than the market which, across the categories Kohl’s sells, grew by 2.9% over the quarter. This is the third year in which first quarter sales have declined. And, compared to the same period in 2019, sales are down by a sharp 16.8%. In cash terms, this means Kohl’s has lost $643 million in revenue. Unfortunately, the problems on the sales line are now filtering through to the bottom line where last year’s modest profit of $14 million has been replaced with a $27 million loss. Kohl’s management team says a lot of the right things around merchandising and the essentials of retail. However, not much has changed on the shop floor, which is one of the reason why Kohl's continues to lose customers on top of the 1.5 million it lost over the past five years. Thanks to The Wall Street Journal for including my comments in the article linked in the comments.... #retail #retailnews #departmentstores #trading #KSS
10017 Comments -
Neil Saunders
Will Kohl's benefit from its latest third-party venture with Babies"R"Us? On the plus side, adding Babies R Us is more of a help than a hinderance to Kohl's. It bolsters the proposition in an important area of the market and gives Kohl’s more credibility in the space. This should help drive some incremental revenue into the business. There is also a view that if Kohl’s can pull in younger family and family formation shoppers for baby products it can, hopefully, convert them into buying other categories like toys or homewares. However, for this to work properly, Kohl’s really needs to improve the look and feel of its stores and make its own assortments and pricing more compelling. If it fails to tackle these things, this will be a reasonable venture but one that cannot throw a halo over the rest of the business – much as has been the case with Sephora. The bottom line is that Kohl’s can add in as many third-party brands and ventures as it wants, but there is a tactic admission here that its own core proposition isn’t good enough. It still needs to work to dispel this view. Great to chat with Inside Retail US about this, link to article in comments. #retail #retailnews #departmentstores #babies #parents
285 Comments
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Gemma Lionello
1 other named Gemma Lionello is on LinkedIn
See others named Gemma Lionello