Jeannie Walters, CCXP, CSP
Jeannie Walters, CCXP, CSP is an influencer

Oak Park, Illinois, United States Contact Info
30K followers 500+ connections

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About

🚀 What I Do:
I help business leaders -- from individuals to small businesses to…

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Experience & Education

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Licenses & Certifications

Volunteer Experience

  • Board Member

    Chicago Edge Youth Soccer Club

    - 3 years

    Children

    Volunteer board of directors for non-profit youth soccer league serving the Oak Park and River Forest community.

Publications

  • Customer Experience: Journey Mapping

    LinkedIn Learning

    If you strive for a customer-centric culture, you have to understand the customer's journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer…

    If you strive for a customer-centric culture, you have to understand the customer's journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.

    See publication

  • Creating a Positive Customer Experience

    LinkedIn Learning

    Do you know how your customers feel about your brand? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, explore the typical customer journey, and discover how to add value and provide exceptional customer service through each phase of this journey. Customer experience expert Jeannie Walters shows how to create a customer journey map to help you identify touchpoints and…

    Do you know how your customers feel about your brand? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, explore the typical customer journey, and discover how to add value and provide exceptional customer service through each phase of this journey. Customer experience expert Jeannie Walters shows how to create a customer journey map to help you identify touchpoints and processes that need improvement. Plus, she shares tips and strategies for setting the right expectations with marketing, signage, and in-store experience; building trust before the sale; retooling your sales process to thank and celebrate your customers; and more.

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  • SXSW Spotlight: The conflict between digital democratization and luxury brands

    Retail Customer Experience

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Projects

  • SOBCon Chicago 2013

    -

    Presenter at SOBCon 2013, a “think tank” for new business ideas. The conference this year focused on “The customer centered business” and engaging customers.

    Other creators
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Honors & Awards

  • Top 20 Digital Marketing Strategists for 2015

    Online Marketing Institute

    The Online Marketing Institute is proud to recognize the Top 20 Digital Marketing Strategists for 2015, chosen for their innovative contributions in the digital marketing community and dedication to creating online education opportunities for business owners, marketers, and students around the world.

    The list is comprised of distinguished OMI educators, authors, business owners, digital marketing professionals, contributors, and speakers, known for:

    Creating and leading the…

    The Online Marketing Institute is proud to recognize the Top 20 Digital Marketing Strategists for 2015, chosen for their innovative contributions in the digital marketing community and dedication to creating online education opportunities for business owners, marketers, and students around the world.

    The list is comprised of distinguished OMI educators, authors, business owners, digital marketing professionals, contributors, and speakers, known for:

    Creating and leading the adoption of the newest, most effective digital marketing strategies
    Presenting incredible education opportunities through speaking engagements, blogging, and teaching
    Delivering high-impact, positive results for their clients and organizations

    http://www.onlinemarketinginstitute.org/blog/2015/01/top-20-digital-marketing-strategists-for-2015/

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