John McCahan

Cincinnati Metropolitan Area Contact Info
9K followers 500+ connections

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About

I am a dynamic business transformation executive and thought leader in contact center and…

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Experience & Education

  • FTD

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Volunteer Experience

  • Execs In The Know Graphic

    Board Member

    Execs In The Know

    - Present 1 year 8 months

  • US Army Graphic

    Veteran and Honorary Public Speaker

    US Army

    - Present 16 years 3 months

    i18n_veterans

    I am an active duty Army Veteran, having served 10 years in support of Humanitarian and Combat missions.
    I served on Employee Resource Groups at each of the past 5 organizations I have worked. I have spoken on Veteran Initiatives and Causes at parades, dedications, ceremonies and memorials. I volunteer with the Veterans Administration as a Military to Corporate Mentor.

  • Penn State Alumni Association Graphic

    Alumni Admissions Volunteer

    Penn State Alumni Association

    - Present 2 years 11 months

    Education

    Student Admissions and Family Recruiting Volunteer for the Pennsylvania State University.

  • Gladly Graphic

    Board Member, Customer Advisory Board

    Gladly

    - Present 5 months

    Science and Technology

  • Knights of Columbus Graphic

    Grand Knight and Member

    Knights of Columbus

    - Present 14 years 2 months

    Social Services

  • Habitat for Humanity International Graphic

    Volunteer

    Habitat for Humanity International

    - Present 10 years 7 months

    Economic Empowerment

    I volunteer on builds each year.

  • St. Columban’s Church Graphic

    Parish Council Member and Chairman

    St. Columban’s Church

    - 6 years 1 month

  • BOARD OF DIRECTORS

    Amazing Charity Race (AKA Loveland's Amazing Race}

    - 5 years

    Social Services

    Over $500,0000+ donated to deserving local Charities since 2006, over $50,000 each year) donated to: InReturn, Friends of the Little Miami State Park trail. Buckeye Search and Rescue Dogs,Loveland Life Food Pantry, Neediest Kids of All, Our Daily Bread, St. Vincent DePaul Society, Cancer Free Kids, Impact a Hero, Loveland Initiative,Loveland Stage Company, Loveland Arts Council, Loveland Area Chamber of Commerce, DET-3, Granny's Garden, Little Miami Inc., Grailville, Ohio Valley Voices School…

    Over $500,0000+ donated to deserving local Charities since 2006, over $50,000 each year) donated to: InReturn, Friends of the Little Miami State Park trail. Buckeye Search and Rescue Dogs,Loveland Life Food Pantry, Neediest Kids of All, Our Daily Bread, St. Vincent DePaul Society, Cancer Free Kids, Impact a Hero, Loveland Initiative,Loveland Stage Company, Loveland Arts Council, Loveland Area Chamber of Commerce, DET-3, Granny's Garden, Little Miami Inc., Grailville, Ohio Valley Voices School for deaf children, the Multiple Sclerosis Society, The Loveland Stage Company. Stefanie Spielman Fund for Breast Cancer Research, Children's Home of Cincinnati. Boy Scouts of America, Karen Cairns Foundation, etc

  • President

    Paxton East Marina HOA

    - 2 years 2 months

    Arts and Culture

Projects

  • Contact Center and Operations Relocation

    -

    Envision and lead the relocation of the Avon Care Center from an old Manufacturing facility in Springdale, OH to a new modern collaborative Contact Center / Sales Training site in the Cincinnati, OH suburb of Blue Ash. Negotiated a favorable long term lease, created communication plan, wrote Capital expense request, developed look and feel with design firm KZF. Came in under budget. Conducted the move with zero customer impact.

  • Facility and Operations Relocation

    -

    Lead relocation of SGS Automotive Operations from Forest Park, OH to Mason, OH from initiation to occupation. Negotiated a favorable long term lease, created communication plan, wrote Capital expense request, used 5S concepts to design space and purchase furnishings, and successfully conducted the physical move while only losing 4.5 hours of operations. Contact me for details and advice.

Honors & Awards

  • 100 Leaders Transforming Customer Experience

    PolyAI

    2023 has already seen both tremendous innovation coupled with challenging circumstances. We've seen immense technological advances in AI find their way into the enterprise. We've also seen more economic uncertainty and hiring and resource challenges, both compounded by the ever-rising customer expectations for experience.

    In all times of transition, there are leaders that rise up high enough above the "now" to see opportunity. PolyAI is recognizing those leaders and the unique ways in…

    2023 has already seen both tremendous innovation coupled with challenging circumstances. We've seen immense technological advances in AI find their way into the enterprise. We've also seen more economic uncertainty and hiring and resource challenges, both compounded by the ever-rising customer expectations for experience.

    In all times of transition, there are leaders that rise up high enough above the "now" to see opportunity. PolyAI is recognizing those leaders and the unique ways in which they approached this liminal time. What's particularly impressive to us is that the leaders driving change in customer experience are often the most under-appreciated. These individuals lead teams that interface between brand and customer, hold the voice (often literally, through the call center) of the brand, and lead the way for customer value and loyalty.

    Our first annual "100 Leaders Transforming CX" List lists those that are:

    Visionary in how they see the future of customer experience
    Empowering because they understand the impact of their decisions on their wider organizations and teams
    Clever in their application of cutting-edge technology and process to improve the experience for their customer
    We've assembled a superstar list from several industries and angles of supporting their customers and each person earned their spot by being bold and innovative in a time that requires both.

    https://hubspot.poly.ai/polyai-100-leaders-transforming-cx?hs_preview=gwmTPHBM-67652333816

  • Horizon Award

    Fifth Third Bank

    Recognizing the best of the best in the division who are driving the One Bank strategy while making a better tomorrow for our community, customers and themselves.

  • Military Medals and Honors

    U.S. Department of the Army

    Meritorious Service Medal, Army Commendation Medal with V device, 2 Oak Leaf Clusters, Army Achievement Medal with 4 Oak Leaf Clusters, National Defense Medal, Expeditionary Forces medal, Korean Defense Medal, Humanitarian Service Medal, Army Service Medal. Distinguished Unit Citation, Paratroopers (Airborne Wings) Badge, Air Assault Badge, RAnger Tab and Expert Marksmanship Badge (Beretta M9, M16A4).

Languages

  • Tagalog

    -

Organizations

  • Knights of Columbus

    Deputy Grand Knight

    - Present

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