Khalid Saleem

According to the 2024 Store Experience Study by CSA, retailers view AI/ML-driven technology as a key strategic investment for the coming years. The table below highlights the areas where retailers perceive the most value. 이마트 (Emart) Tech is no exception on this journey. Where do you see value for your business? 😃😃😃 #Emart #EmartTech #CSA #StoreExperienceStudy #retailer #retail #ai #ml

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We recently published a #retailtech report titled, "Frictionless Checkout—The Eye in the Sky Makes Shopping a Breeze." Key points: 1. 𝗖𝗮𝗺𝗲𝗿𝗮𝘀 𝗮𝗻𝗱 𝗔𝗜 (𝗮𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲) 𝗔𝗿𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗧𝗿𝗲𝗻𝗱𝘀—Advances in solid-state cameras and AI have enabled the creation of the frictionless store and are likely to continue to drive capabilities in the future. 2. 𝗔𝗺𝗮𝘇𝗼𝗻 𝗣𝗶𝘃𝗼𝘁𝘀 𝗧𝗼𝘄𝗮𝗿𝗱 𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿 𝗩𝗶𝘀𝗶𝗼𝗻 𝗮𝗻𝗱 𝗥𝗙𝗜𝗗—At NRF 2024, Amazon demonstrated the addition of RFID to its JWO platform and is favoring smart carts for grocery and large stores. 3. 𝗥𝗲𝗱𝘂𝗰𝗶𝗻𝗴 𝗙𝗿𝗶𝗰𝘁𝗶𝗼𝗻 𝗖𝗮𝗻 𝗔𝗹𝘀𝗼 𝗟𝗼𝘄𝗲𝗿 𝗦𝗵𝗿𝗶𝗻𝗸: 𝘁𝗵𝗲 𝗘𝘆𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗦𝗸𝘆 𝗦𝗲𝗲𝘀 𝗔𝗹𝗹—self-checkout has much a higher shrink rate than that of human-based cashiers. Take a look at the report: https://lnkd.in/gfezrBfc #computervision #frictionless #justwalkout

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We published a #RetailTech report today titled, "RFID Is the Technology That Keeps on Giving to Retailers (and Associates and Consumers)." It has three main points: 1. RFID-Driven Inventory Accuracy Opens the Door to a Slew of Other Benefits for Retailers 2. RFID Can Improve the Associate Experience 3. RFID Enables the Services that Make Customers Happy The report also discusses implications for retailers, brands and technology vendors. https://lnkd.in/eCAPNu5t Take a look here: https://lnkd.in/eCAPNu5t #rfid #retailtechnology

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If you're fueled by a genuine passion for positively impacting every customer you meet, you'll not only create satisfied customers but also foster long-term loyalty and enthusiastic advocacy. Let's discuss going beyond offering a unique product experience and strive to win our customers' unshakable trust through exceptional service and personalized attention. Watch this video and lets connect to unlock retail growth tips: https://lnkd.in/gUZF5mf7

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It's interesting how retailers are slowly landing on the same three options for Self Checkout refinement to solve shrink. 1. Adding employee assisted checkout, 2. Adding barriers to leaving the store without confirmation of purchase (mechanical or human) or as a last resort, 3. Completely eliminating the option. From the consumer perspective its slowly becoming a negative experience... Curious what other options might exist..

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HotWax Commerce's latest updates for May 2024 are here! Store Associates can now view the ATP Computation of products directly on their handheld devices, providing enhanced inventory explainability and improving operational efficiency. Additionally, retailers can now manage multi-currency sales orders and returns, ensuring seamless transactions in international currencies and offering a better experience for global customers. Stay ahead of the competition and streamline your eCommerce operations with HotWax Commerce. Check out our full release notes here: https://hubs.la/Q02BVwqx0 #ShoppingadntheRetailIndustry #eCommerce #Retail #Omnichannel #ProductUpdate #ProductRelease

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It appears that Walmart is making a bold move by offering analytics on shopper behaviors, a type of critical information that retailers typically keep under wraps. Walmart's data business is gearing up. https://lnkd.in/gv96w3y5 #walmart #databusiness #shopperbehavior #analytics #walmartluminate #EmartTech (이마트 (Emart) Tech)

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What's the #1 foundational element of good omnichannel retailing? One word: Data At least that's what Holland & Barrett CTO Sathya Nandakumar told us live from the Walmart Commerce Technologies Studio at Shoptalk Europe today. Do you agree or disagree with Sathya? #retail #retailing #grocery #conveniencestores #cpg #branding #advertisingandmarketing #onlineshopping #shoppingandtheretailindustry #supplychainmanagement #shoptalk #fashionretail #luxuryretail #beauty

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In my recently published #retailtech report titled, "Frictionless Check-In—Seamless Shopping Starts with Store Entry Through Biometrics and More," I explore the following key points: 1. 𝐐𝐑 𝐂𝐨𝐝𝐞, 𝐂𝐫𝐞𝐝𝐢𝐭 𝐂𝐚𝐫𝐝 𝐨𝐫 𝐏𝐚𝐥𝐦 𝐒𝐜𝐚𝐧𝐧𝐢𝐧𝐠: 𝐂𝐚𝐮𝐬𝐢𝐧𝐠 𝐚 𝐏𝐚𝐮𝐬𝐞—These are all reasonably easy ways of checking into a store, however the busy consumer has to break stride to use them. 2. 𝐍𝐅𝐂: 𝐍𝐨 𝐀𝐩𝐩𝐬 𝐍𝐞𝐞𝐝𝐞𝐝—NFC is seeing use in retail loyalty program identification and public transit entry. We probably already have our phones in our hands anyway. 3. 𝐂𝐞𝐥𝐥𝐩𝐡𝐨𝐧𝐞 𝐃𝐚𝐭𝐚, 𝐁𝐥𝐮𝐞𝐭𝐨𝐨𝐭𝐡, 𝐚𝐧𝐝 𝐅𝐚𝐜𝐢𝐚𝐥 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐓𝐞𝐜𝐡 𝐓𝐡𝐚𝐭 𝐇𝐚𝐬𝐧’𝐭 𝐓𝐚𝐤𝐞𝐧 𝐎𝐟𝐟—These technologies that can identify your phone, and we are now seeing facial recognition used for air travel. Take a look at the report: https://lnkd.in/e3pHX3hc #frictionless #biometrics #facialrecognition Coresight Research

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My interview with Lowe's Companies, Inc. SVP of Marketing, Jennifer Wilson, highlights the true value of consumer data. The new MyLowe's loyalty program incentivizes and even gamifies the capture of customer preferences ahead of making purchases. Which accelerates personalization and the overall performance of the program. Listen here: https://lnkd.in/gz8A3qUa #podcast #marketing #loyalty

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SMART INFOGRAPHIC: AI in Retail Organizations: Not Everyone Sees Eye to Eye https://lnkd.in/e5XBQSgt More than half of respondents are leveraging AI in some capacity across their businesses today. More than half of CEOs of enterprise-level businesses believe that the role of AI-based technology is fundamental to the future of retail #retail Digital Commerce 360

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Silos in omni-channel retailing? Home Depot recently promoted Jordan Broggi to executive vice president of customer experience and “President of Online,” raising questions about the integration of its channels. Despite being hailed as “…one of the most interconnected retailers in the world” by CEO Ted Decker, this move seems to suggest a separate focus on the online channel. On the other hand, as EVP of Customer Experience, Broggi may very well taking responsibility for customer experience across all chanels while simultaneously leading the online channel. Experts have long advocated for the elimination of silos in omni-channel retailing. The appointment of a president for a single channel at a retail giant like Home Depot sparks curiosity about the company's organizational structure. Thoughts? #Retail #OmniChannel #HomeDepot #OnlineRetail #BusinessOrganization

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In today's retail, the concept of omnichannel shopping reigns supreme, as consumers navigate seamlessly between online and brick-and-mortar experiences. While retail giants effortlessly handle thousands of daily orders, smaller enterprises face unique challenges in managing their operations. Enter the Omnichannel Order Management System (OMS), a comprehensive solution designed to address these pain points. By offering scalability and cost-efficiency, an OMS ensures a smooth retail experience for businesses of all sizes. With features such as real-time inventory tracking and premium customer service, an OMS emerges as a vital tool for retailers seeking to expand their presence today's competitive market. Ready to take your business to new heights? Explore our blog and uncover the impact of Omnichannel OMS for small and mid-sized retailers. https://hubs.la/Q02zR1N40 #ShoppingandtheRetailIndustry #eCommerce #Retail #Omnichannel #OrderManagementSystem

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BRILLIANT RESEARCH: Five 2024 Holiday Shopping Predictions https://lnkd.in/emwXStw7  Holiday shopping will look different for retailers this year.  After remaining largely resilient throughout four years of economic uncertainty, consumers are finally feeling the pinch.  Nearly a third of global shoppers (32%) reported using alternative credit services like buy now, pay later (BNPL) more frequently this year #retail Digital Commerce 360

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Go see Grant Ecker at Tech Showcase | Chicago! I know that's why I'm going! If you happen to be there 30 minutes earlier, though, I've got some time on stage to talk about "Why asking the right questions matters more than having all the answers." And if that's successful, in theory it'll sound something like this: "We're often fixated on answers - whether it's getting to them first or ensuring they're right. In this keynote, Neal is flipping the script and revealing why asking the right question is the true game-changer. We'll dive into real-world scenarios in technology where the power of inquiry has led to unparalleled breakthroughs, unlocked new possibilities, and reshaped the tech landscape. Forget the race to solutions - join us as we explore how the questions you ask can become the catalyst for overcoming limitations and navigating complexity." https://lnkd.in/ghfG7AQu

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Interesting take on segmentation. I for one immediately lept to demographic segmentation, but there is great logic here. I have also heard this described as “modes”. Are you in business mode? Family mode? Friends mode? I can say that my needs for service are different in each of those modes.

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A bold move in the retail landscape! 🚀 After four years of progressive growth, Home Depot takes a strategic pivot, unveiling Orange Apron Media. This isn't just a rebrand; it's a statement. The retail giant is not just reacting to the evolving market; it's setting the pace. With this transformation, Home Depot positions itself not just as a retailer but as a forward-thinking media player. In a world where attention is currency, aligning with Orange Apron Media means tapping into a rich vein of engaged consumers. For marketers, this is the golden ticket. 🎫 Why does this matter for us in IT, Cybersecurity, and Event Management? Because it underscores a universal truth: adaptability is key to survival and success. As technologies and consumer behaviors shift, so must our strategies. Home Depot's move is a reminder to stay agile, innovative, and always customer-focused. Whether it's in retail, cybersecurity, or event creation, the principle remains the same. Let's take a page from their playbook. 📖 What's your take on this strategic rebranding? Is your organization poised to adapt in a similar fashion? Check this out: https://lnkd.in/dTe7N34j

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Retailers have spent decades bolstering their digital posture to keep up with consumer demand for heightened experiences https://lnkd.in/eezSgV6t Some experts suggest that 84% of retail organizations are at risk of cyberattack, making it the third-most targeted industry behind the financial services and healthcare sectors. #retail Chain Store Age

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