Matt Millhiser

General management of a multi-department business-unit operating and supporting recycling centers throughout California. Think of recycling as reverse distribution or collections. Responsibilities include creation and execution of annual operating budget and annual capital budget.

I was promoted to this position to turnaround the company's operations and prepare for growth. With a team that I reformulated and refocused we generated double-digit same-store sales improvements and won… Show more

General management of a multi-department business-unit operating and supporting recycling centers throughout California. Think of recycling as reverse distribution or collections. Responsibilities include creation and execution of annual operating budget and annual capital budget.

I was promoted to this position to turnaround the company's operations and prepare for growth. With a team that I reformulated and refocused we generated double-digit same-store sales improvements and won key new accounts. Also, we acquired and integrated our largest competitor.

Take the company from 30% to 50% market-share, boosted sales and created the largest recycling company in the state of California with over 650 locations. Execute nearly 1-million consumer recycling transactions per-month, supply compliance services to nearly every major retail grocer in the state and ship over a hundred thousand tons of recycled products to downstream processes and end markets annually.

Improved staffing respective to recruiting, quality of employees, correct quantity of employees and a reduction in turnover of 35%. Improve work schedules for customer service as observed by a virtual elimination of certain customer complaints.

Provide resource planning for and technical guidance to a cross-functional team supporting a new point of purchase / point of sale system for our recycling centers. Source, customize and deploy compaction equipment to reduce transportation expenses by two-thirds and simultaneously improve working conditions.

Manage corporate health and safety program for sustained reductions of both quantity and severity of accidents within a known difficult industry. Most recent 12-month period shows a 14% improvement in payroll-hours between injuries and 32% reduction in overall indemnity claims.

Also, manage training programs to generate productivity improvements for both new and existing employees. Show less

Directly responsible for marketing the company's recycling services to the general public, logistics services to other recycling companies and regulatory compliance services to the retail supermarket industry. Develop and execute annual Marketing plans while contributing extensively to overall competitive business strategy. Analyze market data plus feedback from employees and customers to set product pricing to promote revenue, manage cost of sales (COS) and gross margin for our recycling… Show more

Directly responsible for marketing the company's recycling services to the general public, logistics services to other recycling companies and regulatory compliance services to the retail supermarket industry. Develop and execute annual Marketing plans while contributing extensively to overall competitive business strategy. Analyze market data plus feedback from employees and customers to set product pricing to promote revenue, manage cost of sales (COS) and gross margin for our recycling centers.

Led a team of Business Development managers who were responsible to source and manage new recycling center contracts from supermarkets and other channels. With this team I also worked on various municipal permitting and licensing projects. Further, I utilized both public-relations and public-affairs consultants to bolster effectiveness.

Established a team of customer service representatives, implemented issue tracking software and developed a new consumer website all to enhance customer engagement. This includes sourcing, customization and integration of systems to capture, track and report on key customer statistics.

Developed and managed program to partner with non-profit organizations who then promoted use of the company’s services among their membership groups and beyond. This included development of multiple fundraising websites, online videos and social media campaigns. It was an especially good platform for generating ongoing favorable traditional media coverage even arranging coverage on on the local news. Show less

* Manages the company’s P&L and delivers accurate financial metrics for over 425 recycling centers throughout California.

* Spearheads the development and on-going implementation of strategic and operational business plans.

* Oversees the creation and execution of a tiered annual budget to support over eleven million pounds of recyclable materials and services to over 240,000 customers on a monthly basis.

* Makes tactical decisions regarding business goals, staff training… Show more

* Manages the company’s P&L and delivers accurate financial metrics for over 425 recycling centers throughout California.

* Spearheads the development and on-going implementation of strategic and operational business plans.

* Oversees the creation and execution of a tiered annual budget to support over eleven million pounds of recyclable materials and services to over 240,000 customers on a monthly basis.

* Makes tactical decisions regarding business goals, staff training needs, expenditures and resource allocations.

* Directly manages a multi-layered, multi-functional field operations team of over 500 employees.

* Provides both leadership and/or direction in handling of Operations Managers, Transportation Managers, Business Development and Account Managers, Loss Prevention, Functional Administrators, Service Technicians, Drivers, Front-line Supervisors and Laborers.

* Leads the development of direct and indirect reports through regular feedback and coaching.

* Provides developmental assignments to build and maintain the bench of leader talent. Show less

* Complete P&L responsibility for 270 recycling centers located throughout Southern and Central California.

* Direct management of a multi-layered, multi-functional field operations team, a dedicated business development team and various political and legal consultants.

* Responsible for overseeing the creation and execution of a tiered annual budget.

* I listen to customers, clients, employees, co-workers and review key performance reports so as to build knowledge.… Show more

* Complete P&L responsibility for 270 recycling centers located throughout Southern and Central California.

* Direct management of a multi-layered, multi-functional field operations team, a dedicated business development team and various political and legal consultants.

* Responsible for overseeing the creation and execution of a tiered annual budget.

* I listen to customers, clients, employees, co-workers and review key performance reports so as to build knowledge.

* I make decisions regarding business goals, personnel needs (including training), expenditures and what or who to personally inspect.

* Region handles over 8.1-million pounds of recyclable materials and services over 170,000 customer transactions monthly.

* In 2006, I was a recipient of the company’s VIP award. Show less

* Accountable for the overall P&L responsibility for approximately 150 recycling centers located throughout Central and Southern California.

* Oversaw and coordinated the delivery of recycling services to an average of 45,000 customers monthly.

* Led the collection of two million pounds of used beverage containers on a monthly basis.

* Initiated the development and implementation of annual goals, objectives and strategies to increase quality, improve efficiency, improve… Show more

* Accountable for the overall P&L responsibility for approximately 150 recycling centers located throughout Central and Southern California.

* Oversaw and coordinated the delivery of recycling services to an average of 45,000 customers monthly.

* Led the collection of two million pounds of used beverage containers on a monthly basis.

* Initiated the development and implementation of annual goals, objectives and strategies to increase quality, improve efficiency, improve margins and assure exemplary customer service.

* Proactively interfaced with clients and coordinated all customer service initiatives to ensure integrated approaches to improve customer satisfaction. Show less

Complete P&L responsibility for $2.8M department that I built from scratch. This is a repair and maintenance service organization for over 150 automated recycling machines in Southern California. Oversee all aspects of budgeting, marketing, equipment repair & maintenance program(s) and personnel management.