Pittsfield, Massachusetts, United States
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Articles by Nathan
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What are the best ways to manage client expectations around project scope with service tools?
Nothing is more important than the definition of a project scope. If you do not have clear outlines and clear, success criteria, your project will never get off the ground. Consider this stage as a dinner party. During this stage, it is where you set the table in terms if how many guests you plan on having, what is each setting getting, etc and without a table you don’t have a dinner party. Without defined table space your dinner party has no structure. This step is the most critical role in having a successful project scope.
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How can you build customer loyalty throughout the lifecycle?
An example I’ve seen in order to understand your customer you have to ask them for feedback. Especially when you as an owner recognize a customer that repeats your business ask for true feedback by asking questions like; what brought you in today? We always ask for legit reviews. We love feedback both positive and negative when we receive the unfortunate negative feedback we embrace it and reach out directly to customers to get the real feedback and we make it a point to correct it for future customers and 9 times out of 10 the customer that had a negative experience will return and become a customer for life once you’ve stayed on them and explained you’ve made the adjustments based on their feedback. Aka they were heard and YOU CARE.
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I know this is super early to post but I’m going to be heading to MJBIZCON this year out in Vegas in December. All booked up and would love to set a…
I know this is super early to post but I’m going to be heading to MJBIZCON this year out in Vegas in December. All booked up and would love to set a…
Posted by Nathan Girard
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Whether you're a thrill-seeker, a foodie, or in need of serenity, Icon of the Seas has you covered! ⚓️ Dive into week-long adventures, indulge in…
Whether you're a thrill-seeker, a foodie, or in need of serenity, Icon of the Seas has you covered! ⚓️ Dive into week-long adventures, indulge in…
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Honors & Awards
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40 under 40 Berkshire county inaugural class
Berkshire community college
part of the goat class of Berkshire county's 40 most influential people under the age of 40.
Languages
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English
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Organizations
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Massachusetts association of realtors
Broker
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National Association of Realtors
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