Omid Razavi

No longer an emerging technology, cloud computing has matured into a powerful engine for business innovation and growth. To deliver the kind of benefits that customers have come to expect from their cloud-based solutions, there are new relationship models, based on Customer Success, that have not existed in the traditional enterprise software business. In this presentation, we will discuss the cloud customer journey, and the role of customer success towards business outcome and profitable… Show more

No longer an emerging technology, cloud computing has matured into a powerful engine for business innovation and growth. To deliver the kind of benefits that customers have come to expect from their cloud-based solutions, there are new relationship models, based on Customer Success, that have not existed in the traditional enterprise software business. In this presentation, we will discuss the cloud customer journey, and the role of customer success towards business outcome and profitable growth. Show less

Panel session for core themes relating to advances and innovations in Cloud technology, and where the Cloud is headed in 2015 and beyond.

- Market segmentation and key trends/directional qualities of each of these segments
- New emerging areas of cloud that are nascent
- Cloud services and the key areas/segments to watch
- Status quo and future directions of PaaS and Cloud Services Brokerage Enablers
- Future trends to engage in now to gain competitive advantage

Technology Services World (TSW 2014) Best Practices Keynote, Santa Clara, CA, USA
Keynote: TSW 2014 05/06/2014
Session Info: http://www.technologyserviceworld.com

Pulse 2014 Customer Success Conference, San Francisco, CA
May 13-14, 2014

Winning Today's Customer - In this session sales executives will discuss best practices for streamlining the sales process and closing opportunities faster.

SIIA’s Maximize, formerly All About the Cloud, is the software industry’s annual ISV conference. All about the opportunities the cloud creates for ISVs. This year, SIIA’s Maximize look beyond the Cloud and dig deep into the growth strategies every ISV needs to be efficient, competitive, and successful in today’s market.

May… Show more

Winning Today's Customer - In this session sales executives will discuss best practices for streamlining the sales process and closing opportunities faster.

SIIA’s Maximize, formerly All About the Cloud, is the software industry’s annual ISV conference. All about the opportunities the cloud creates for ISVs. This year, SIIA’s Maximize look beyond the Cloud and dig deep into the growth strategies every ISV needs to be efficient, competitive, and successful in today’s market.

May 20-22, 2014 at the Palace Hotel in San Francisco, CA Show less

Technology Services Europe (TSE 2014) Keynote, Munich, Germany
Keynote: TSE 2014 03/18/2014
Session Info: http://www.technologyserviceseurope.com/schedule/

"Designing the Future of Customer Success Management", Panel at Success-Con West
by Customer Success Association (www.success-con.com) Jan 23, 2014

Technology Services World (TSW 2013) Conference, Las Vegas, NV, USA
Date: 10/22/2013 Time: 02:30 PM to 03:30 PM

Service-oriented architecture (SOA) has received a great deal of attention lately. Many companies are embarking on a SOA journey in order to migrate their IT systems to meet changing business requirements. So how can your organization plan for such a migration?