Patricia Day

Introducing Clari Forecast for Consumption – helping leaders drive predictability and accountability across complex revenue models. Predict and manage all consumption revenue in one place, uncovering next best steps, new opportunities, and use cases. You’ll also get customizable forecasting fit for the scale and complexity of your revenue cadence. Now, all members of your sales team can lean in and run revenue like a pro. Learn more about how you can recharge your revenue engine with AI here: https://bit.ly/3yb09dT 

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So proud to work for a company in Intuit that makes a real effort to support sustainability. In modern society we often forget the impact our environmental footprint can have on the future. Whether it is emissions, food waste, electricity, or one of the many other activities that are detrimental to our environment - it is important that we stay mindful not just on Earth Day, but every day! Happy Earth Day everyone and thanks to the Intuit family for always being at the forefront of corporate social responsibility! #HappyEarthDay #Intuit #EarthDay #CSR #PMTalk #PMsOfIntuit #ProductManagement

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Great discussion and shared insights on Mentorship, Career Development, and my journey to Microsoft. Check out T-Talks: Masterminding Digital Success for real advice and shared perspectives. I'd love to hear your words of encouragement and advice for others. Don't miss the episode hosted by TJ Walia. #Courageousleadership #TTalks #Microsoft #TJWalia #Mentorship 

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Capitalism needs a conscience. We are that conscience. https://lnkd.in/gTNqRA9U

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In the AI era, change is inevitable, and artificial intelligence has evolved from a buzzword to a transformative force in business processes across industries. To help you leverage AI to its full potential, we explore how to seamlessly integrate and create intelligent solutions using Einstein Copilot and APIs and how MuleSoft is accelerating the AI journey.

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Must read: ServiceNow's Chief Digital Information Officer Chris Bedi shares insights on the top three ways enterprises are using GenAI to transform their operations. Check it out ⬇️

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I had the pleasure of speaking at an Adobe leadership offsite last week with fellow leaders Marissa Rexer, David Tokheim and Rob Commons, and it was an incredible experience. Here are my top points and takeaways: 1 - Find and Solve Problems: Every business has its challenges. Identifying and addressing these problems is crucial for success. 2 - Sell Solutions, Not Products: Customers don’t buy products; they buy solutions to their problems. By helping them find these solutions, you build trust and loyalty. 3 - Build Relationship Currency (Something I learned from Carla Harris): Enjoy what you do and who you do it with, including your customers. Be a good friend and colleague. We’re all people striving to do good things. A positive attitude and genuine connections lead to great outcomes. 4 - No Bad Ideas: Leverage your team and cross-functional partners for ideation. Often, bad ideas lead to good ones, which can be more valuable than refraining from sharing thoughts altogether. Thank you, Adobe, for the opportunity to share my insights and learn from such an inspiring group of leaders! #Leadership #Innovation #ProblemSolving #CustomerSolutions #Teamwork #CustomerExperience #Agile #LeadershipDevelopment #Adobe

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It’s easier to see the breadth of a trend in the market than the depth, but it’s the deep trends that leave markets permanently transformed. 📈 Look at cloud sales partnerships. Every year, more & more B2B transactions happen through #cosell and cloud marketplaces. The lower friction and extra reach of the marketplaces are driving 70% YoY growth- we’re pacing for $45B in partner sales across the major cloud providers this year. A big portion of that growth is driven by broader adoption. ⏩ More companies are #listing their products and closing their first deals through the marketplace, and more companies are investing in tools like WorkSpan that list on marketplaces, #cosell and embed marketplace transactability into their CRMs to drive seller participation. That’s the "breadth" of the marketplace trend. ⏬ But we’ve also reached a point of maturity where growth is being driven by the "depth" of cloud marketplace adoption. Sophisticated cloud partners aren’t just using marketplace transactions to rescue stalled deals with pre-committed cloud budgets as a one off, they’re making the lower friction of cloud marketplaces a core part of their sales strategy & customer lifecycle. They’re creating dedicated partner overlay teams to drive effective co-selling motions at a global scale. They’re co-selling multiparty, services + software deals and closing them on the marketplace. They’re baking co-sell automation into their freemium / PLG product flows to automatically offer one-click upsell contracts through cloud marketplaces. A temporary surplus in cloud budgets might drive a market trend and a broad rush to participate in cloud marketplaces. But cloud marketplaces have unlocked much deeper ways to partner and powerful new ways of co-selling. ⚡ B2B selling now has Cloud GTM as a permanent pillar and it is never going to be the same!

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Our latest article focuses on overcoming business misalignment. Check it out and our conversation with Jennifer Ludwig Clark on The Executive Connect Podcast.

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Must read: ServiceNow's Chief Digital Information Officer Chris Bedi shares insights on the top three ways enterprises are using GenAI to transform their operations. Check it out ⬇️

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We are in an era where customer support will flow no longer with scripted replies but with cultivated empathy. Employed with wisdom, emotional AI can be this era's catalyst for more intuitive and psychologically attuned enterprises that bring nobility back into our technological incarnations. However, it will take some really thoughtful developers to fully harmonise this capability in the direction of collective growth and consciousness. The journey before us requires nothing less than meeting the emotional awakening of our machines with an equal awakening of our own deepest judgement and values as their creators. This will be a test in leadership and we must come through. #artificialintelligence #generativeai #leadership

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Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

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Bob Evans talks to Dave Wright, chief innovation officer, ServiceNow. They discuss the significant transformations and evolving roles driven by AI and digital innovation, drawing insights from ServiceNow’s recent Knowledge24 event in Las Vegas. #ServiceNow #AI #DigitalInnovation

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You want to see what AI can do? Come see us at booth (#5449) to unlock the power of AI with Aisera #GenAI, #AI, #AiseraGPT, #AICopilot, #AiSearch

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Fantastic to see #TheWholeGroup mentioned by @ServiceNow CCO Paul Smith in the partner ecosystem article below. What a time to be part of this amazing ecosystem! “…. And then there's others like The Whole Group. I actually brought them into the ServiceNow ecosystem because of the two founders there, Paul Andrew and Peter Goodman. Paul Andrew founded Tquila in the Salesforce ecosystem which became a pure-play Salesforce partner way, way back in about 2013 or 2014 before they got acquired by Accenture. And then he did it again, with another pure-play Salesforce partner that got acquired again, so he knows how that model goes. So we were, ‘So go and do what you did, but now in the ServiceNow ecosystem. And by the way, go and find all of those Salesforce Service Cloud consultants that aren't in as much demand as ServiceNow customer workflow consultants, because we can cross-train them quickly and easily.’ They’re gonna take those resources out of that ecosystem and put them into our ecosystem. And if you do that, you're gonna have my full support, and we're gonna go and do some amazing things together. That’s what we're doing.” #CustomerWorkflows #CSM #FieldServiceManagement #FSM #SalesOrderManagement #SOM #FinanceAndSupplyChain #FSC #Service #Lead2Cash #Order2Cash #TimeIsNow Peter Goodman Paul Andrew Jorge Watson

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Generative AI is the most transformative technology we’re likely to see in our lifetimes, and its ability to deliver positive impact is tremendous. To take advantage of generative AI as a partner in creativity, and realize its potential, you have to understand how to use it. Together with AWS Training Partners like Udemy, we are helping customers accelerate their AI strategy and build an AI-ready workforce with “Unlocking GenAI Opportunities on AWS”, a cohort learning experience for mid-to-senior level leaders. Take this chance to embrace and lead through change by upskilling yourself in generative AI. Learn more here: https://lnkd.in/gCx_pD9q

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Thrilled we have announced the Zero Copy Partner Network - Salesforce's groundbreaking new partnership with industry leaders like Amazon Web Services (AWS) Databricks Google Cloud Snowflake and Microsoft What does this mean? It's all about making data integration safer and easier. Companies often struggle with scattered data across different systems. But with our network, businesses can securely connect all their data directly to Salesforce, no matter where it resides. This eliminates the need for data duplication and allows them to unlock the full power of their data within Salesforce. By leveraging this global ecosystem of partners, businesses can create more personalized customer interactions and establish a foundation for trusted AI, all while saving time and reducing costs. This partnership signifies a paradigm shift in how businesses harness the power of their data. Together, we're paving the way for a more connected, more intelligent future. Read more about our big news here: https://lnkd.in/eFj7MQZr #ZeroCopyPartnerNetwork #DataIntegration #salesforce #trustedAI

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It’s a privilege to share this year’s Annual Equality Update as Salesforce's new Chief Equality Officer. A little over a month ago I returned to this company for the same reason I joined 9 years ago – our unwavering commitment to equality. At Salesforce, equality is not just a moment, a program, or an initiative — it’s our culture. Beyond being a core value, it’s how we innovate and lead. When we have diverse voices at the table, we are able to access untapped ideas, perspectives, and solutions. Especially as AI shapes every part of our lives, centering perspectives that are often on the margins will help us to create a future that is truly for everyone. Our public equality update is an important moment for reflection, transparency, and accountability. At the same time, to reach equality in our workplace and society, it takes intentional and consistent action from every one of us. Read more about our progress, actions, goals, equal pay update, and more:

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Oops we did it again! Another great quarterly earnings report for Q1 with ServiceNow growing at about 25% YOY. So proud to note that Global Public Sector continues to be the growth engine for the company with a special shoutout from our CEO Bill McDermott. To quote him “From an industry perspective, public sector continues to excel globally. Major transactions in New South Wales Health in Australia, and Italy's IT arm, Sogei. The government of Sao Paulo Motor Vehicle Department created an app on ServiceNow to give Citizens, a fast, transparent digital experience that handles requests in minutes.” Want to hear more about how we put AI to work in Public Sector? ServiceNow’s Knowledge24 conference is right around the corner! I am excited to have Andrej Danko share the stage as we discuss how ServiceNow is delivering innovation and GenAI to support the public sector missions. Join our keynote to learn about the transformation journeys of the U.S. Defense Logistics Agency and the U.S. Department of Veterans Affairs. #NowGPSWorks #KNOW24 Register now to secure your spot! http://spr.ly/61102bq1cE

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