Quinn Zimmerman

Program Manager

Honolulu, Hawaii, United States Contact Info
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About

Dynamic humanitarian professional experienced in team management, organizational capacity building, program implementation, communication, logistics, and fundraising. Fieldwork in Africa, Asia, the Caribbean, the Middle East, and North & South America. Strong writer and speaker with appearances on NPR and the BBC. Educated in international relations (Oxford University) and humanitarian studies (King’s College London). Multicultural upbringing, multilingual: English (fluent), Spanish (advanced), French (intermediate), Creole (intermediate).

Experience

  • Tidal Basin Group Graphic

    Program Manager

    Tidal Basin Group

    - Present 4 months

    Hawaii

    Coordinate with Hawaii state government to lead a team providing interim housing solutions for households displaced by the 2023 Maui wildfires.

  • J&M Global Solutions LLC Graphic

    Team Lead

    J&M Global Solutions LLC

    - 2 months

    Lahaina, Hawaii, United States

    Coordinate with state and federal partners to lead a team of clinical and community outreach specialists addressing the behavioral health needs of survivors of the 2023 Maui wildfires.

  • Médecins Sans Frontières (MSF) Graphic

    Logistics Manager

    Médecins Sans Frontières (MSF)

    - 5 months

    Tapachula, Chiapas, Mexico

    Oversaw all logistics activities in support of MSF programs providing medical and psychological care to vulnerable migrant populations at the volatile Mexico - Guatemala border.

  • Médecins Sans Frontières (MSF) Graphic

    Logistics Manager

    Médecins Sans Frontières (MSF)

    - 7 months

    Gaza, Palestine

    Oversaw all logistics activities of MSF programming across the Gaza Strip. Primary responsibilities included managing a large national team directly supporting multiple clinics and hospitals. Additional responsibilities in monitoring and acting on relevant security issues.

  • J&M Global Solutions LLC Graphic

    Disaster Recovery Specialist

    J&M Global Solutions LLC

    - 11 months

    Various

    Consulting role providing multiple and varied levels of support to clients focused on disaster response and recovery. Regular collaboration with federal disaster response agencies and teams.

    • Co-led online webinar project aimed at providing businesses and nonprofits in Puerto Rico and the U.S. Virgin Islands with knowledge and resources to recover from natural disasters. Received universally positive feedback from attendees for all webinars.

  • Médecins Sans Frontières (MSF) Graphic

    Logistics Manager

    Médecins Sans Frontières (MSF)

    - 4 months

    Peru

    Short-term emergency COVID-19 project in Huacho, one of the urban areas with the highest mortalities. Oversaw all aspects of logistics in support of the mission, including launching the project, hiring and training staff, identifying essential needs and gaps, and planning project closure.

    • Worked in close collaboration with medical and administration project staff, as well as national leadership, to set up and run a 40-bed oxygen therapy center for COVID patients.
    • Hired and…

    Short-term emergency COVID-19 project in Huacho, one of the urban areas with the highest mortalities. Oversaw all aspects of logistics in support of the mission, including launching the project, hiring and training staff, identifying essential needs and gaps, and planning project closure.

    • Worked in close collaboration with medical and administration project staff, as well as national leadership, to set up and run a 40-bed oxygen therapy center for COVID patients.
    • Hired and trained local staff that performed exceptionally and continued with MSF on other projects.
    • Collaborated with project coordinator to plan all stages of project shut-down and trained my replacement to successfully close the project.

  • J&M Global Solutions LLC Graphic

    Coronavirus Pandemic Recovery Consultant

    J&M Global Solutions LLC

    - 9 months

    Various

    Consulting position focused on helping the American small business community recover from the economic effects of the coronavirus. Regular collaboration with federal disaster response and economic development agencies and teams.

    • Aided the U.S. Small Business Administration in researching, vetting, compiling, and sharing thousands of non-predatory funding opportunities for COVID-affected small businesses needing economic recovery support throughout the US and its overseas territories.

  • Médecins Sans Frontières (MSF) Graphic

    Logistics Manager

    Médecins Sans Frontières (MSF)

    - 7 months

    Nairobi, Kenya

    Oversaw logistics activities in support of three MSF programs in Nairobi’s Eastlands: emergency care, sexual & gender-based violence care, and mass casualty response. Led a veteran team of national staff to meet logistical needs for the project, working in-tandem with the medical and admin staff, and the national coordination office.

    • Successfully strategized and finalized all logistics planning and budgets for upcoming 2020 activities.
    • Collaborated with medical team for emergency…

    Oversaw logistics activities in support of three MSF programs in Nairobi’s Eastlands: emergency care, sexual & gender-based violence care, and mass casualty response. Led a veteran team of national staff to meet logistical needs for the project, working in-tandem with the medical and admin staff, and the national coordination office.

    • Successfully strategized and finalized all logistics planning and budgets for upcoming 2020 activities.
    • Collaborated with medical team for emergency intervention at Nairobi’s only cholera treatment unit during a cholera spike, bringing it up to MSF standards and lowering mortality rate significantly.
    • Discovered and investigated a sensitive internal HR issue involving veteran employees and took necessary steps to solve the problem without impacting output or morale.
    • Received strong end-of-project final evaluations from both direct and technical managers.

  • New York Disaster Interfaith Services-NYDIS

    New York Disaster Interfaith Services-NYDIS

    2 years 4 months

    • New York Disaster Interfaith Services-NYDIS Graphic

      Manager, Housing Placement Services

      New York Disaster Interfaith Services-NYDIS

      - 1 year 9 months

      New York, NY

      Managed a multi-year federally-funded national pilot program for housing solutions supporting 98 vulnerable, high-need families displaced by Hurricane Sandy. Led a team of diverse staff providing direct services across NYC.

      ● Maintained complex relationships between numerous cross-sector stakeholders.
      ● Restructured core program systems in mid-delivery cycle to increase oversight and improve service.
      ● Tracked and approved annualized billables in excess of $4,000,000 in HUD…

      Managed a multi-year federally-funded national pilot program for housing solutions supporting 98 vulnerable, high-need families displaced by Hurricane Sandy. Led a team of diverse staff providing direct services across NYC.

      ● Maintained complex relationships between numerous cross-sector stakeholders.
      ● Restructured core program systems in mid-delivery cycle to increase oversight and improve service.
      ● Tracked and approved annualized billables in excess of $4,000,000 in HUD housing benefits.

    • New York Disaster Interfaith Services-NYDIS Graphic

      Housing Placement Coordinator

      New York Disaster Interfaith Services-NYDIS

      - 5 months

      New York, NY

      Tasked with securing housing for vulnerable Hurricane-Sandy affected people in New York City. Regularly travel throughout the city to find, assess, and rent homes suitable for the disabled, the mentally ill, the chronically sick, and other at-risk clients in need of housing.

      ● Appointed lead coordinator for the borough of Staten Island.
      ��� Partnered with the Housing Manager to design a more efficient back-end tracking system for all departmental activities.

    • New York Disaster Interfaith Services (NYDIS) Graphic

      Data Management Consultant

      New York Disaster Interfaith Services (NYDIS)

      - 3 months

      New York, NY

      Freelance position providing support for the effective restructuring and management of organizational datasets and digital archives.

  • Peace Direct Graphic

    Interim Affiliate Manager

    Peace Direct

    - 2 years 6 months

    New York, NY

    Joined US Board after academic internship and assumed role of Interim Affiliate Manager for Peace Direct USA. Broad-ranging responsibilities in communications, administration, finance, and organizational strategy in support of all peacebuilding projects.

    ● Led the drafting of a new strategic vision for Peace Direct in the United States.
    ● Oversaw completion of Peace Direct USA’s first required 501(c)(3) audit.
    ● Raised $15,000 speaking at The Funding Network, a live…

    Joined US Board after academic internship and assumed role of Interim Affiliate Manager for Peace Direct USA. Broad-ranging responsibilities in communications, administration, finance, and organizational strategy in support of all peacebuilding projects.

    ● Led the drafting of a new strategic vision for Peace Direct in the United States.
    ● Oversaw completion of Peace Direct USA’s first required 501(c)(3) audit.
    ● Raised $15,000 speaking at The Funding Network, a live crowdfunding event in New York.

  • All Hands Volunteers Graphic

    Operational Partnership Manager

    All Hands Volunteers

    - 1 year 1 month

    Various

    Managed international and domestic programming partnerships with humanitarian agencies and donors. One year contracted position with fieldwork in Malawi and the United States.

    USA (6/2015 – 1/2016):
    ● Secured initial funding and programming partnerships with Habitat for Humanity and the United Way for a long-term flood recovery in Georgetown County, South Carolina.
    ● Built partnerships with local government and community groups to support immediate needs (housing, food, medicine)…

    Managed international and domestic programming partnerships with humanitarian agencies and donors. One year contracted position with fieldwork in Malawi and the United States.

    USA (6/2015 – 1/2016):
    ● Secured initial funding and programming partnerships with Habitat for Humanity and the United Way for a long-term flood recovery in Georgetown County, South Carolina.
    ● Built partnerships with local government and community groups to support immediate needs (housing, food, medicine) of victims of flash floods in rural eastern Kentucky.

    Malawi (1/2015 – 6/2015):
    ● Launched AHV’s first Africa program, in partnership with the International Organization for Migration (IOM), conducting data collection of 206 IDP camps housing 162,000 flood survivors in southern Malawi for IOM’s Displacement Tracking Matrix.
    ● Met all deliverables for IOM as their implementing partner while coming 7% under budget and preparing follow-up partnership providing shelters to returning IDPs.

  • Caritas Czech Republic Graphic

    Programs & Media Consultant

    Caritas Czech Republic

    - 1 year 6 months

    Haiti & London, UK

    Provided direct support to Haiti Head of Mission in developing a child education project aimed at Haitian youth via a popular Haitian comic book character and radio programming, addressing the topics of gender-based violence, domestic violence, disaster risk reduction, and cholera prevention. Simultaneously created rich PR and media content (written, visual) for the CCR Prague HQ.

    ● Leveraged Creole language skill as point person in all communications with government and local…

    Provided direct support to Haiti Head of Mission in developing a child education project aimed at Haitian youth via a popular Haitian comic book character and radio programming, addressing the topics of gender-based violence, domestic violence, disaster risk reduction, and cholera prevention. Simultaneously created rich PR and media content (written, visual) for the CCR Prague HQ.

    ● Leveraged Creole language skill as point person in all communications with government and local officials.
    ● Wrote dozens of long-form and short-form PR pieces published on the CCR website.
    ● Conducted 20+ video interviews with staff and beneficiaries for use at fundraising events.

  • All Hands Volunteers

    All Hands Volunteers

    2 years 1 month

    • All Hands Volunteers Graphic

      Project Manager

      All Hands Volunteers

      - 4 months

      Haiti

      Oversaw all facets of the Biosand Filter Project, bringing household-level water treatment to communities at risk for cholera and other waterborne illnesses in and around Leogane, Haiti.

      ● Navigated the project through its final stage, ensuring successful conclusion and transition to a local partner prior to closure of AHV programming in Haiti.
      ● Successfully placed key staff members in new positions following requests from partner organizations.

    • All Hands Volunteers Graphic

      Field Coordinator

      All Hands Volunteers

      - 1 year 2 months

      Haiti

      Supported the Project Manager in overseeing the Biosand Filter Project to bring household-level water treatment to communities at risk for cholera and other waterborne illnesses. Responsible for all field processes, including project design and execution, hiring and training local field staff, conducting needs assessments and identifying aid gaps, liaising with other NGOs and the UN, organizing community education seminars, collaborating with local leaders, and conducting regular follow-ups…

      Supported the Project Manager in overseeing the Biosand Filter Project to bring household-level water treatment to communities at risk for cholera and other waterborne illnesses. Responsible for all field processes, including project design and execution, hiring and training local field staff, conducting needs assessments and identifying aid gaps, liaising with other NGOs and the UN, organizing community education seminars, collaborating with local leaders, and conducting regular follow-ups with all program participants.

      ● Ranked among highest performers by and among peers and supervisors in organization-wide evaluations.
      ● Hired, trained and directly managed the top-reviewed team in the organization.
      ● Contributed (in collaboration with the Project Manager) to the design of partnership proposals with other organizations that secured $100,000+ in project funding.
      ● Wrote and delivered online fundraising appeals raising $50,000+ for the project and organization.
      ● Grew awareness of work in Haiti via NPR radio interview reaching over 3 million listeners.
      ● Oversaw successful biosand filter delivery, installation, education, and follow-up to over 1000 households at risk for cholera and other waterborne diseases.

    • All Hands Volunteers Graphic

      Volunteer Lead

      All Hands Volunteers

      - 9 months

      Haiti

      Led a team of local and international volunteers in support of a broad range of humanitarian projects in post-earthquake Haiti.

  • International Rescue Committee Graphic

    Refugee Resettlement Volunteer

    International Rescue Committee

    - 7 months

    New York, NY

    Contributed to fundraising and relocation efforts benefiting refugees from Afghanistan, Cuba, Iraq, and Myanmar arriving as asylum seekers in New York.

    ● Personally aided dozens of asylum families relocating to New York with banking, medical care, benefits, housing, and job placement.
    ● Staffed organization fundraising events to ensure they were well-executed and profitable.

  • Yelp

    Yelp

    2 years 7 months

    • Yelp Graphic

      Key Account Executive

      Yelp

      - 10 months

      New York, NY

      Promoted to pioneer a new position securing higher-level revenue channels in critical New York / East Coast market.

      ● Secured single largest local advertising deal in company history at the time, valued at over $400,000.
      ● Opened satellite office in New York, which became the top performing office within one month.
      ● Independently identified need for and designed sales support documents adopted by management.

    • Yelp Graphic

      Account Executive

      Yelp

      - 1 year 10 months

      San Francisco, CA

      Grew Yelp from a start-up (15 employees at time of hire) to one of the top fifty websites in the country. Leveraged strengths in sales, business relationships, marketing, and community engagement to ensure Yelp's West Coast dominance before promotion and relocation to New York to pursue higher revenue channels and secure East Coast market.

      ● Regularly ranked highest revenue producer among a sales staff of over one hundred.
      ● Presented to Yelp's hiring agency as example of ideal…

      Grew Yelp from a start-up (15 employees at time of hire) to one of the top fifty websites in the country. Leveraged strengths in sales, business relationships, marketing, and community engagement to ensure Yelp's West Coast dominance before promotion and relocation to New York to pursue higher revenue channels and secure East Coast market.

      ● Regularly ranked highest revenue producer among a sales staff of over one hundred.
      ● Presented to Yelp's hiring agency as example of ideal hire.
      ● Single-handedly broke and developed the Seattle market.
      ● Consulted regularly by management on optimal strategies for training new hires.

  • The Commonwealth Club of California Graphic

    Public Relations Fellow

    The Commonwealth Club of California

    - 10 months

    San Francisco, CA

    Supported the Director of Public Relations as her only employee, working to garner media attention for the organization and its events. Responsibilities included writing press releases and on-air radio spots, conducting telephone outreach, managing media at events, and administrative upkeep.

    ● Managed radio and television press at high-profile events featuring prominent speakers, including Gov. Schwarzenegger, Secretary of State George Shultz, and celebrities Katie Couric and Anthony…

    Supported the Director of Public Relations as her only employee, working to garner media attention for the organization and its events. Responsibilities included writing press releases and on-air radio spots, conducting telephone outreach, managing media at events, and administrative upkeep.

    ● Managed radio and television press at high-profile events featuring prominent speakers, including Gov. Schwarzenegger, Secretary of State George Shultz, and celebrities Katie Couric and Anthony Bourdain.
    ● Collaborated with the IT department to redesign and optimize departmental databases.

  • Fund for the Public Interest Graphic

    Field Manager

    Fund for the Public Interest

    - 1 year 11 months

    Seattle, WA & San Francisco, CA

    Led fundraising teams in support of social and environmental causes in two key West Coast cities. Responsible for employee training and management, campaign and fundraising strategy, and office administration.

    ● Recognized as one of the five most effective Field Managers in the country.
    ● Set all-time fundraising record upon completion of first assignment.
    ● Instrumental in successfully passing the Washington Clean Cars Act of 2005.

Education

Licenses & Certifications

Volunteer Experience

  • Peace Direct Graphic

    Academic Intern

    Peace Direct

    - 4 months

    A temporary academic internship in-line with the focus of my graduate studies. I primarily supported the Individual Giving Manager to grow the Peace Direct supporter base by streamlining and optimizing organizational communications, but regularly undertook other projects as needed.

    ● Redesigned and wrote the monthly Practical Peace newsletter to best engage followers.
    ● Supported Chief Executive in vetting and hiring for key US Executive Director position.

  • All Hands Volunteers Graphic

    Biosand Water Filter Program Volunteer Lead

    All Hands Volunteers

    - 8 months

    Disaster and Humanitarian Relief

    Adapted to a variety of disaster response volunteer roles in Leogane, Haiti following the 2010 earthquake before being asked to act as lead volunteer on AHV's Biosand Water Filter Project in August 2010.

    Accomplishments:
    ● Served as the lead for the pilot stage of the Biosand Water Filter Project, which required training and supervision of dozens of local and international volunteers.
    ● Was asked to join the organization as an employee to continue to manage and implement the…

    Adapted to a variety of disaster response volunteer roles in Leogane, Haiti following the 2010 earthquake before being asked to act as lead volunteer on AHV's Biosand Water Filter Project in August 2010.

    Accomplishments:
    ● Served as the lead for the pilot stage of the Biosand Water Filter Project, which required training and supervision of dozens of local and international volunteers.
    ● Was asked to join the organization as an employee to continue to manage and implement the biosand water filter program to address the ongoing cholera outbreak that began in October 2010.

  • International Rescue Committee Graphic

    Resettlement & Events Volunteer

    International Rescue Committee

    - 7 months

    Human Rights

    Contributed to fundraising and resettlement efforts benefiting refugees from Afghanistan, Cuba, Iraq, and Myanmar arriving as asylum seekers in New York.

    Accomplishments:
    ● Personally aided dozens of asylum families relocating to New York with banking, medical care, benefits, housing, and job placement.
    ● Staffed organization fundraising events to ensure they were well-executed and profitable.

  • American Red Cross Graphic

    Hurricane Katrina & Rita Volunteer

    American Red Cross

    - 3 months

    Disaster and Humanitarian Relief

    Aided in managing a large facility in a decommissioned military base outside of Houston serving as temporary residence for over ten thousand residents of New Orleans displaced by Hurricane Katrina. Organized and executed humanitarian relief deliveries of necessary food and non-food items to residents of southeast Texas following Hurricane Rita.

Projects

Languages

  • English

    Native or bilingual proficiency

  • Spanish

    Professional working proficiency

  • French

    Limited working proficiency

  • Haitian Creole

    Limited working proficiency

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