Ted London

Automated systems that can review every transaction in the procure-to-pay cycle using predictive analytics can reduce risk, waste, fraud and abuse. Risk models can estimate the risk level that each transaction represents to the enterprise. This approach allows managers to focus their time during their approval review and for auditors to center their attention on the highest priority items saving money while simultaneously reducing waste and fraud.

Most tax and revenue agencies have strong collection operations, anchored by a large, dedicated staff of collectors supported by laws that allow for streamlined enforcement actions. Outside of tax agencies you often find departments with significant receivables, but without the mission, authority, or focus on collecting these receivables. Centralizing collections in government is therefore a significant opportunity when we focus on the area of non-tax receivables.

In fact, government… Show more

Most tax and revenue agencies have strong collection operations, anchored by a large, dedicated staff of collectors supported by laws that allow for streamlined enforcement actions. Outside of tax agencies you often find departments with significant receivables, but without the mission, authority, or focus on collecting these receivables. Centralizing collections in government is therefore a significant opportunity when we focus on the area of non-tax receivables.

In fact, government agencies can increase revenue by tens or even hundreds of millions of dollars each year through centralized collection activities. These new efficiencies also deliver on the challenges that State and municipal governments face to do more with less and to improve the customer experience without increased taxes or additional fees. Show less

Government agencies are often challenged in their effort to optimize communications with their citizens. Most government executives want to increase the frequency and quality of their interactions, but tightening budgets have resulted in fewer interactions, not more. They’ve stopped sending annual booklets, they send fewer reminder notices and wait for consumers to call them rather than proactively reaching out. Reduced communication results in lower compliance and an increase in downstream… Show more

Government agencies are often challenged in their effort to optimize communications with their citizens. Most government executives want to increase the frequency and quality of their interactions, but tightening budgets have resulted in fewer interactions, not more. They’ve stopped sending annual booklets, they send fewer reminder notices and wait for consumers to call them rather than proactively reaching out. Reduced communication results in lower compliance and an increase in downstream problems. Show less

Government agencies are often challenged in their effort to optimize communications with their citizens. Most government executives want to increase the frequency and quality of their interactions, but tightening budgets have resulted in fewer interactions, not more. Automated communication is less expensive, requiring less staff to manage, and enhances the citizen experience.

This issue paper describes the problem of tax skimming and zappers which are costing government billions of dollars in lost sales and income taxes. The paper describes the proven Sales Reporting Management (SRM) solution used to combat these challenges in the Province of Québec, as well as legislative considerations and a path forward for U.S. States.

This whitepaper describes how Government can utilize their ERP solution to recover millions of dollars in delinquent debt by deploying modern collections case management capabilities. When integrated with an ERP, a robust collection system delivers robust functionality to increase collections throughout the lifecycle of an account. It also provides an enterprise view of data that supports both accounting and collections for greater accuracy and visibility. Significantly higher recoveries can… Show more

This whitepaper describes how Government can utilize their ERP solution to recover millions of dollars in delinquent debt by deploying modern collections case management capabilities. When integrated with an ERP, a robust collection system delivers robust functionality to increase collections throughout the lifecycle of an account. It also provides an enterprise view of data that supports both accounting and collections for greater accuracy and visibility. Significantly higher recoveries can be achieved by automating the debt collection function that exists in multiple agencies. The revenues recovered can be utilized to pay for critical needs of Government. CGI clients have particular have certified more than $3.1 billion in increased revenue recoveries through this type of an approach. Show less

Governments have a significant opportunity to substantially improve outcomes, increase revenue collected and reduce non-compliance by employing behavioral science techniques and predictive modeling to help citizens make better decisions.

Understanding how people are likely to react to different messages and incentives can help government develop more effective communications. Often, very small changes to how choices are presented can have a profound impact on how people respond. Such… Show more

Governments have a significant opportunity to substantially improve outcomes, increase revenue collected and reduce non-compliance by employing behavioral science techniques and predictive modeling to help citizens make better decisions.

Understanding how people are likely to react to different messages and incentives can help government develop more effective communications. Often, very small changes to how choices are presented can have a profound impact on how people respond. Such improvements can create better outcomes for both government and citizens, at little to no additional cost. This paper reviews the kinds of insights that can be leveraged from behavioral science to improve collection results. Show less

We delivered this presentation at an International Government Tax Conference in March 2014. This presentation covers new technology automation, use of analytics and predictive models, gathering of data, behavioral sciences, and other key innovations. The pace of change and improvement in the past few years has been outstanding, and this gave us a great chance to talk with government debt collection managers from around the world, and share our innovations with them, and they in turn shared… Show more

We delivered this presentation at an International Government Tax Conference in March 2014. This presentation covers new technology automation, use of analytics and predictive models, gathering of data, behavioral sciences, and other key innovations. The pace of change and improvement in the past few years has been outstanding, and this gave us a great chance to talk with government debt collection managers from around the world, and share our innovations with them, and they in turn shared their new approaches with us. Show less

This paper provides an overview of the value and opportunity if Government (State, Federal and Municipal) centralizes their debt collection operation and provides laws, policies and procedures to streamline and enhance their process. Millions in additional revenue is available to Governments struggling to balance their budgets.

Public sector revenue growth rates have reached a “new normal”, well below historical averages. This has caused agencies to have to operate with fewer staff, reduced spending authority and continued pressure to reduce costs while continually maintaining, if not enhancing, customer service. To help mitigate these challenges, tax and revenue agencies and collection functions can play a unique role by improving their ability to collect more monies that are owed to government. Yet, many… Show more

Public sector revenue growth rates have reached a “new normal”, well below historical averages. This has caused agencies to have to operate with fewer staff, reduced spending authority and continued pressure to reduce costs while continually maintaining, if not enhancing, customer service. To help mitigate these challenges, tax and revenue agencies and collection functions can play a unique role by improving their ability to collect more monies that are owed to government. Yet, many opportunities to enable better revenue administration performance—such as data utilization, process automation and taxpayer self-service—will require investments in modern information technology (IT).

This paper discusses how these agencies can identify specific initiatives that collect more revenue already owed the government and begin to build the business case for a complete agency modernization while developing a framework, and the momentum, to achieve strategic goals. Show less

Like other states and the nation, Louisiana faces serious budgetary challenges. The State has been committed to pursuing opportunities to improve the efficiency and effectiveness of government. A key goal for both the Governor and the legislature has been addressing the hundreds of millions of dollars in uncollected debt owed to the State. CGI was selected by the State to evaluate strategies for collecting more delinquent debt to raise revenues without increasing taxes. CGI’s analysis… Show more

Like other states and the nation, Louisiana faces serious budgetary challenges. The State has been committed to pursuing opportunities to improve the efficiency and effectiveness of government. A key goal for both the Governor and the legislature has been addressing the hundreds of millions of dollars in uncollected debt owed to the State. CGI was selected by the State to evaluate strategies for collecting more delinquent debt to raise revenues without increasing taxes. CGI’s analysis identified two key opportunities for achieving dramatic improvements in Louisiana’s debt collection: centralizing debt collections and modernizing collection systems. With the assistance of CGI’s evaluation, the State was able to quickly move to enhance its collection operations, progressing from the RFP for analysis to enacted legislation authorizing centralized debt collection all within 9 months. Show less

This whitepaper provides a set of proven approaches to enhance collections and increase revenues. These initiates have been proven in multiple jurisdictions to increase collections by 10-45%. In fact our clients have now certified over $2.2 Billion in additional revenues.

This paper provides an overview of current and emerging best practices in government debt collections. It is intended to help government collection managers and executives evolve their organizations to better meet current and future stakeholder needs.

This paper describes a proven and effective solution for preventing the widespread problem of tax evasion using zapper software and not entering transactions into cash registers to skim receipts.