Venkatesh G. Rao

Congratulations to BCG Henderson Institute (BHI) Fellow Sagar Goel and BHI Ambassador Orsolya Kovacs on winning the 2023 HBR Prize! The HBR Prize, judged by an independent panel of business and academic leaders with input from members of HBR’s Advisory Board, spotlights the most outstanding article published each year in Harvard Business Review. As a part of their BHI research, Sagar and Orsi co-authored a study on how companies are reskilling their employees in a rapidly evolving era of automation and AI. For their article “Reskilling in the Age of AI,” Sagar and Orsolya, together with Jorge Tamayo, Leila Doumi, and Raffaella Sadun, interviewed leaders at some 40 organizations around the world that are investing in large-scale reskilling programs. Their analysis revealed five paradigm shifts emerging in reskilling. Read the winning article now:

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What potential content supply chain insights might we learn at the #AdobeSummit? Listen as our Partners, Ronak Doshi and Nitish Mittal, evaluate the potential discussion around #genAI’s introduction and its impact on content supply chain. Meet with them at the event to discuss this topic and more. https://okt.to/KAMeH3 #digital

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Interesting! 80% of new GCCs prioritize AI/ML capabilities 55% enterprise technology products are developed in GCCs 40% of corporate workforce work out of GCCs 30% GCCs have KPIs linked to business outcomes https://lnkd.in/gYGG4ei2

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The world is changing with AI and likely to change more & fast. The changed situation would warrant our leadership norms and practices also to change.

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Great thoughts from a colleague of mine Stefano M. on the subject of divestments. Please have a quick read, topics covered include why organisations divest assets, a detailed full life cycle of divestment decisions & actions and Cognizant's approach to action successful divestments and support organisations through the process.

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Innovations in human-tech interactions are quickly catapulting us into a new “human interface,” which goes far beyond traditional wearables that track physical activity. And with the advances in #AI, the possibilities are fascinating—and not far-fetched. Hear what leading innovators have to say: https://accntu.re/3R2piOp ​ #BuiltForChange ​ ​ [Image description: Xuanhe Zhao, a professor at Massachusetts Institute of Technology, is pictured on the right with the Built for Change logo overlaid below him. On the left, his quote reads, “Now the data from all these wearable devices can be analyzed by AI, many things are possible, and the data potentially will change the future of human society.” Above his quote, text reads: Episode 38: Our bodies electronic: The future of wearable tech.]

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Insightful session on SAP S/4 journey at Musket. # Fueling innovation and realizing growth leveraging EY’s industry solutions for Chemicals. Sabya Banerjee

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All the statistics in the world cannot measure the warmth of a smile. Several years earlier, we had a client CIO of an European Energy major visiting us in Hyderabad. We were presenting the progress, KPIs … This included KPIs for a new hand held solution for the downstream operator. The CIO had a wry smile. When probed, he responded the SLAs are green but the operators are not using the solution as they cannot operate it without taking their gloves off (required for safety reasons). A learning for us was that we focused on the metrics but not the client. We rectified the solution subsequently by developing a voice enabled features & strengthened the users’ connect. Organisations want to attract, retain customers & have happy customers as this drives growth & profitability. SLAs, KPIs are used to measure the services & the engagement. These are supplemented by CSAT, NPS as CX measures. At times, these measures & stats may fall short of telling the true CX story & trend. Many organisations are embarking on a multi pronged approach to drive CX: a. Systems and process to deliver the service. b. Personalise the experience. Listen & acknowledge the customer’s feelings.  c. Train the personnel from the front line to all staff on empathy. d. Connect. Connect. Connect with the end users, everywhere all the time. e. Where feasible spend few days periodically with the users at their locations or with your Service personnel. All the Technology enablers in the world cannot instill Empathy and the innate desire to systematically connect with the customers, people. One can learn more on the ground in the trenches than from a classroom training.

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As #ArtificialIntelligence and tech reshape the job market, one in three workers globally will experience disruption. In a recent TED talk, skill-building strategist, Sagar Goel highlights how his research and pattern-making enabled thousands to transition into new careers. The Key? Embrace #reskilling and become a lifelong learner.

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Another stimulating discussion on the impact of GenAI on AIOps, this time with folks at Infosys. Echoing Nandan Nilekani's wise words to focus on the evolution of AI but not get carried away with specific models, a strong emphasis on holistic knowledge management underpins the AI foundation. Another area of discussion focused on automation. There has been no fundamental change, but AI is creating runbooks and making decisions on runbooks. HFS Research Infosys Chandra Sekhar Yeleswarapu Swati Gulpadia Siddhee Washimkar Jain Suyog Shetty #GenAI #AIOps #AI

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Abhinav is our global head of AI - here with some interesting practical tips here for those that are getting into it.

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And its LIVE! #TEDTalk #ReskillingInTheAgeofAI 1 in 3 workers globally will see their jobs disrupted by AI and tech advancements this decade. It’s not just frontline and factory workers—but managers, executives, and office staff too. You and me. All of us. But there’s a path forward. Instead of fear and skepticism about AI, we need embrace this change with curiosity and optimism about investing in our skills. Drawing from my experiences working with the Singapore government and global companies, I share actionable strategies on reskilling in the age of AI through this TED Talk. #AITalk #FutureOfWork #Reskilling #TEDTalk TED Conferences CLICK HERE TO VIEW!! 👇

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In an exclusive interview with Forbes, Megha Chawla, Senior Partner in Bain & Company’s India office, discusses why India's tech talent has become a non-negotiable part of the global CEO's strategy and the prospects for the nation's tech landscape. In the age of AI, India's IT services companies have become important partners to global businesses, she says. Read the full interview here: https://lnkd.in/eg7-xQG6

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At Deloitte, we understand the crucial role that AI integration and API strategy play in enabling a successful digital transformation. We are excited to share the 2024 MuleSoftConnectivity Benchmark Report, a collaboration between Deloitte Digitaland MuleSoft. This report offers a comprehensive exploration of the challenges and opportunities faced by over 1,000 IT leaders from large companies across the globe. It dives deep into topics such as skills gaps, disconnected systems, compliance concerns, and much more, providing valuable insights to help organizations become future-ready. Download the report to learn more: https://ow.ly/YkIF50RFuop

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Considering the benefits of using generative AI for your #BFSI enterprise? Read our latest blog on utilizing our Generative AI-EXCEL Framework to enable and execute AI implementation successfully. https://okt.to/VuLs9d #GenAI #ChangeManagement #banking #finance #insurance

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In an exclusive interview with Forbes, Megha Chawla, Senior Partner in Bain & Company’s India office, discusses why India's tech talent has become a non-negotiable part of the global CEO's strategy and the prospects for the nation's tech landscape. In the age of AI, India's IT services companies have become important partners to global businesses, she says. Read the full interview here: https://lnkd.in/gKDbT5FY

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I recently spoke with Insigniam Quarterly about how CXOs can leverage new technology to drive the business forward. I talked about the eight key principles that I think are imperative to getting this right: 1️⃣  Think big, start small, scale fast:  Begin with ambitious goals but start with manageable projects, scaling up quickly once initial successes are achieved. 2️⃣  Organise around an opportunity or problem statement:  Create agile, flexible structures within the organisation, with cross-functional teams of experts that can operate with the speed and adaptability of a start-up. 3️⃣  Learn from the best experiences: Draw inspiration from the best practices and experiences of leading innovators versus feeling like you need to design everything from scratch. 4️⃣  Tap into customer emotion:  Understand and leverage the emotional drivers of customer behaviour to support the design of compelling products, processes and services. 5️⃣  Be unconstrained at first:  Encourage creative thinking without the limitations of traditional constraints. 6️⃣  Test, learn, test again:  Embrace an iterative approach, continuously testing with real customers/end users and learning to refine ideas and strategies. 7️⃣  Find the fastest path to insights:  Focus on quickly gathering and analysing data to inform decision-making. 8️⃣  Doing is the best kind of thinking: Prioritise action and experimentation as a means of discovering what works best. For more insights, check out the full Insigniam Quarterly here: https://lnkd.in/d7up_cX7. 👉  Stay tuned for a podcast audio of the article to follow!

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