Account Associate

Overview



WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

About The Role & Team

As an account associate you will actively manage & develop a portfolio of Tier 4/5 customers for new business development. Act as the ultimate owner of the customer relationship, focused on building customer satisfaction, loyalty and advocacy. Uncover opportunities and close business in the Tier 4/5 segment. You will be accountable for pro-actively reach out to prospects and uncover potential sales opportunities.

What You Will Do

• Responsible for generating and closing new business and retention business within Tier 4/5 segment.
• Upsell and cross sell relevant SITA solutions.
• Create brand awareness for SITA.
• Pro-actively reach out to prospects and uncover potential sales opportunities.
• SITA Marketplace enquiries (including click to chat).
• Achieve targets by selling, upselling and cross-selling identified products using outbound calling, consultative and influencing selling techniques to create positive results. As you develop opportunities possible traveling will be required.
• Maximize reach into Tier 4/5 segment accounts - map and build a profile of these accounts.
• Keep concise notes in Salesforce detailing critical conversations.
• Regularly engage with customers as per KPIs.
• Make cold calls to generate new business opportunities and progress those into sales.
• Turn cold calls into warm calls via solid pre-call research and other social selling sales techniques.
• Engage with Marketing, execute targeted lead generation and market development programs.
• Ensure opportunity pipeline and sales forecasts are accurate and up to date on a weekly basis.
• Maintain customer & prospect contact data (CFF Contacts, Marketing Contacts, etc.).
• Support, where required, the GEO Cash Collection Team, which is responsible for Tier 4/5 customer cash collection and resolution of billing queries.
  
  
  

Qualifications

EXPERIENCE:

• 2-3 years sales experience, preferably within air transport industry (ATI) or technology sector.
• Proven successful track record of achieving/exceeding sales targets.
• Experience in building up client relationships and business development over the phone and including face to face meetings
• Generating & closing new business opportunities as well retention business.
• Ability to work with other business areas to identify/qualify opportunities.
• Support collaborative activities across BU’s to identify resource and investment needs.
• Knowledge of legal implications and of the structure of contract with Client.
• Knowledge of financial management.
  
  
  

What We Offer

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

⏰ Flex Day: Shape your workday to suit your life and your plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer M/F/Disability/Veteran. SITA does not discriminate based on age, race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, marital status, age, Vietnam Era Veteran status, or any other characteristic protected by state or federal law.

SITA is committed to assuring equal employment opportunity and equal access to individuals with disabilities. SITA will provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

SITA's equal employment opportunity policy applies to all employment practices and actions, including, without limitation, recruitment, application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.