Account Executive

JOB TITLE: Account Executive

DEPARTMENT: Ticket Sales

REPORTING: Assistant GM - Ticket Sales

Job Summary

The Account Executive will work to sell ticket packages, hospitality events, and group ticket packages to any potential customer of the Great Lakes Loons. They will use a variety of qualified leads, cold calling, email, and in-person meetings to assess and recommend Loon's ticket options to best fit the customer’s needs. In addition, they will support, strengthen, and model the values of integrity, respect, service excellence, results, teamwork, and innovation with all the stakeholders of the Great Lakes Loons.

Essential Functions

• Sell comprehensive group hospitality packages for the Great Lakes Loons and Dow Diamond to local, regional, and national businesses utilizing all ticket product offerings. This will be achieved through qualified leads, referrals, and cold calls.
• Work directly with a new group leads to identify needs in the areas of group hospitality and employee engagement.
• Be active in local community events geared toward meeting other business people. This includes attending local chamber events and meeting with service groups throughout the Great Lakes Bay Region.
• Work to sell new group ticket outings to schools, churches, scout organizations, youth sports organizations, service clubs, and other community groups.
• Have an active role in the planning and execution of specialized group theme nights, including but not limited to: Boy Scouts, Girl Scouts, school kids’ days, fellowship nights, and Labor Union Night.
• Provide outstanding service to all clients. This includes special requests and assisting with all client needs
• Provide effective verbal and written communication with fans and clients in the pursuit of booking services or events.
• Document fan and client interactions in a manner that follows the trained CRM usage process.
• Demonstrate active listening skills in developing solutions to fan and client needs.
• Present yourself in a professionally appropriate manner at all times, including maintaining hygiene, dress, and preparedness for all Dow Diamond-related business activities.
• In conjunction with the Assistant GM-Ticket Sales, set specific individual goals, monitor progress regularly throughout the year, and conduct a complete performance review at the end of the year.
• Other duties as deemed necessary or as directed
  
  

Support Functions

• Assist in the setup, execution, and tear down of events at Dow Diamond
• Support the facility operations team as needed to ensure the high facility standards of Dow Diamond
  
  

Preferred Knowledge/Skills/Job Qualifications

Knowledge, Skill, and Ability:

• Proven track record of generating sales results
• ‘Hunter’ mentality, ability to prospect and identify sales opportunities
• Strong math aptitude and ability to attend to detail
• Highly self-motivated, directed, and change-oriented
• Communication champion
  
  

Education

• Bachelor’s Degree
  
  

Experience

• A minimum 1-year experience in ticket sales
  
  

Benefits Package

• Participation in the benefits package, which includes health, dental, and vision coverage
• Opportunity to participate in 401(k) program with 4% match after one year.
• Opportunity to participate in flexible spending account for health care and child care.
• Flexible paid time off (All time off must be approved by Assistant GM - Ticket Sales)
• Holiday paid time off
• Retail discount of 50% of all items purchased in the Loon Loft
• Game day tickets for immediate family, based on availability
• Game day meal plan per game day worked
• Reimbursement of work-related miles traveled at 50% of the IRS allowable rate.