The Account Executive ("AE”) is a critical sales/customer service role that involves promoting the company's services with existing and potential clients. The AE develops strong relationships with clients while managing their accounts to achieve annual sales and service objectives. The position requires the handling, processing and administration of matters that are submitted . The AE is the primary point in the delivery of services to its clients, seamlessly collaborating with other members of the team. The AE is also charged with forging new relationships within client organizations and expanding the reach of those organizations. Client satisfaction represents the most important objective for this role. This position is currently filled by employees that have worked at the company for 15+ years. The right applicant is one who appreciates high standards and aligns with the objectives of the role and is looking for a reputable company to grow with.
Responsibilities:
· Responsible for case management and all phases of administration of matters submitted for arbitration and/or mediation from inception through to conclusion.
· The AE works closely with senior management and other departments within company to ensure and provide excellent client service and case management and administration.
· The AE maintains regular contact (verbal and written) with all assigned clients.
· The AE is responsible for efficient and timely follow-up on all client inquiries as well as peer team requests to ensure the highest degree of customer satisfaction.
· Record daily all sales and service activity in company CRM system.
· Attend and participate in weekly sales and training meetings.
· Occasionally represent the company at special events and industry functions.
· Ensure compliance with all relevant regulations and laws and ethical principles.
· Visit clients on-site or at other company locations.
Skills and Requirements:
· The AE will have excellent organizational and time management skills, and superior communication skills, both written and verbal.
· Strong client relationships skills with effective interaction.
· The AE must work well in a team environment, while having the ability to work independently.