Account Manager - Veterans Services - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.SM

Please Note: To be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Responsible for building and maintaining relationships with corresponding VS Points of Contacts (POC). Serve as the primary liaison between the operational departments and their customer base. Facilitate the coordination and tracking of client activities and serve as the primary POC for LHI’s VS programs. Work closely with all aspects of the business to ensure customer retention and overall satisfaction. Ensure LHI’s VS programs meet contractual requirements, and that approval processes and customer-specific needs are adhered to.

This position is full - time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm CST (Central Standard Time zone).

We offer 4 weeks of paid training. The hours during training will be 8:00am to 5:00pm CST, Monday- Friday. Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

Primary Responsibilities

• In conjunction with the Supervisor, responsible for all aspects of the client relationship for area of responsibility as it pertains to operational management and contract compliance
• Must be the contact and operational expert when interacting with the customer, understanding system needs and operational administrative requirements and ensuring client satisfaction and operational compliance
• Define the work of and communicate with Operations Specialists to manage expectations and receive regular operational updates on any order issues and the state of each area of responsibility
• Provide regular customer and operational updates and reports to the Supervisor on the state of each area of responsibility
• Assist the VS Analysis and Reports Supervisor in measuring performance
• Anticipate and monitor each customer's trends for demands on services
• Develop plans and sets goals that lead to improved operational effectiveness and efficiency
• Initiate, develop and maintain relationships with all levels of staff throughout the organization and act as primary liaison between operational departments specifically regarding issue resolution, processes, training, education and support for the customer
• Coordinate the implementation of new customer locations into LHI operations based on project management principles with regard to setting deadlines, assigning responsibilities and monitoring, and reporting progress while maintaining the scope, cost and time objectives
• Assist the VS Analysis and Reports Supervisor in the development and implementation of system enhancements and updates for the customer, and test newly implemented enhancements, modifications and functionality
• Provide support to VS Operations Specialists handling account coordination for resolving issues
• Support management in defining and developing operational processes to meet customer requirements and improve quality and timeliness Key Performance Indicators
• Provide regular operational updates and reports to management on the status of order processing and any associated process improvement initiatives
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 3+ years of experience with serving in an operations and client service capacity (i.e. working with customers or different accounts)
• Proficiency in using Microsoft Office Excel, Outlook, and Word
• Ability to pass a NACL level clearance
• United States Citizenship
• Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
• Ability to work any shift between the hours of 8:00am - 5:00pm CST (Central Standard Time zone) from Monday - Friday
  
  

Preferred Qualifications

• Contract management and project management experience
• Microsoft Visio and database experience
• National Career Readiness Certificate
• Advanced understanding of workflow processes
• Technical and regulatory knowledge
• Military Service
  
  

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  
  

Soft Skills

• Ability to communicate effectively, both verbally and in writing, to include technical writing, proofreading, presenting, processes, and methodologies to clients
• Willingness to make full - time commitment to multiple client accounts
• Must be able to manage multiple, complex client relationships with sound judgment
• Strong organization, planning, interpersonal, and multi - tasking skills
• Must be a self-starter with attention to detail and strong problem - solving and time - management skills
• Must be able to work with a diverse group of people / disciplines to accomplish a client - driven objective
• Exceptional client - service focus with ability to handle multiple priorities
• Ability to work in a fast - paced environment, flexible and adaptable to changing situations, and a strong commitment to teamwork
• Proven project and team leadership skills to establish rapport, trust and confidence with internal departments, staff, and clients
• Ability to remain calm in stressful situations and to always conduct themselves in a professional manner
• Demonstrated ability to research, design, and implement solutions to problems involving analytical and creative elements
  
  

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The salary range for this is $58,300 - $114,300 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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