Account Receivable Specialist

Position: Accounts Receivables Specialist

Pay Range: $33.00-$37.00/Hour

Company Overview: Manpower is committed to matching exceptional talent with top employers. We value dedication, innovation, and a positive attitude in our employees.

Why Join Us? At Manpower,  you will be part of a dynamic team that supports career development and an inclusive workplace. We offer competitive benefits and opportunities for professional growth.

Requirements:

• 3+ years of professional experience in accounts receivables/collections in a B2B environment.
• Comprehensive knowledge and proven success in the collections process.
• Advanced MS Excel expertise to include Vlookups, pivot tables, sumifs, etc.
• Excellent written and verbal communication skills.
• Strategic professional with advanced problem-solving and analytical capabilities.
• Must be able to manage multiple tasks and projects simultaneously.
• Some travel may be required for meetings with field and customer facilities.

Primary Responsibilities:

Account Receivables Management: Reduce Days Sales Outstanding (DSO), delinquency, and bad debt within your assigned portfolio by:

Proactively contacting customers to secure payment of overdue balances, enforcing payment terms, and negotiating feasible payment plans.

Documenting all actions in the A/R database and Tempworks, and monitoring progress with system reports.

Resolving issues impeding payments by collaborating with payroll and other departments to ensure accurate invoicing and application of payments.

Managing write-offs and initiating litigation as necessary, adhering to strict timelines and procedures.

Analyzing customer account history and engagement to assess and predict payment behaviors.

Communication and Coordination: Serve as the primary contact for field, home office, and customer personnel regarding collections:

Prioritize resolving any invoicing or customer discrepancies to facilitate smooth payment processes. If resolution is not feasible, coordinate the timely and accurate processing of write-offs.

Address inquiries about payment postings or allocation across profit centers.

Reporting and Analysis:

Generate and contribute to departmental status reports.

Identify opportunities for operational, systemic, and procedural enhancements, collaborating with IT and finance to implement solutions.

Customer Service Excellence:

Identify and address unmet customer needs proactively.

Engage in special audits, projects, and other company initiatives as needed.

Candidate Profile:

Technical Proficiency: Strong understanding of ERP systems, databases (including MS Access and SQL), and Microsoft Excel.

Collections Expertise: Demonstrated ability to manage and strategize customer collection activities, with in-depth knowledge of cash application procedures.

Analytical Skills: Capable of interpreting complex reports and data to make informed decisions and develop effective strategies.

Communication Skills: Exceptional verbal and written communication abilities; proficient in explaining complex processes in a clear, understandable manner.

Interpersonal Skills: Excellent negotiating skills and the ability to build and maintain professional relationships.