CAMPUS LOCATION: 16200 Amber Valley Drive, Whittier, CA 90604
General Purpose Of The Job
Southern California University of Health Sciences is seeking passionate, energetic and results-oriented Admissions Advisors. The Admissions role is responsible for increasing institution enrollment by working with prospective students through the enrollment process. The Admissions Advisor position represents SCUHS in a positive and professional manner while recruiting qualified applicants for admission in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards.
This is a full-time position that requires occasional evening and weekend availability.
Essential Duties And Responsibilities
Core duties and responsibilities include the following:
Work with prospective students through their decision-making process by engaging in a consultative conversation to explore and understand students’ goals, needs and concerns. Present programmatic information in a professional, articulate, and confident manner and effectively communicate the value proposition of the university.
Advise prospective applicants on the admissions process and opportunities at the University.
Accurately document, maintain and track all prospective applicant interactions, information, and progression through the new student enrollment process in Salesforce (CRM).
Primary point-of-contact for prospective new students.
Be able to make 75-100 outbound calls, 25-50 SMS, and email per day using our communication software.
Follow-up with all assigned inquiries as appropriate via phone, emails, and letters to schedule campus tours, events RSVPs, and face-to-face advising activities to achieve prompt contact and performance activity goals.
Conduct campus tours with prospective students and their families while communicating the details and benefits of attending SCU.
Adhere to approved SCU admissions standards and materials to matriculate new students including phone call scripts and career planning.
Complete all student enrollment documents and forms accurately.
Support the SCU team-oriented work environment by maintaining a pleasant and professional attitude and appearance.
Collaboration with other departments and offices across campus with data collection and problem solving.
Must follow best practices and compliance with all SCU policies and procedures.
Always uphold the highest levels of professionalism with high ethical conduct.
Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators.
Ability to continually learn product knowledge.
Performs any other SCU duties as required and assigned.
Preferred Experience And Qualifations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree
Graduate admissions, recruitment, or sales experience (2-5 years preferred)
Excellent communication and organizational skills
Excellent time management, ability to complete multiple tasks and high volume of work, mature, professional attitude and appearance
Enrollment management software working knowledge, preferably Salesforce (TargetX)
Admissions funnel management (Inquiry to Start). Ability to use data/student outcomes for informed decision-making
Strong phone and computer skills
Hybrid or Remote work experience
Attendance
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
WORK SCHEDULE AND LOCATION:
The work schedule for this position is primarily Monday – Friday, with occasional evenings and Saturdays as required. This position will be onsite for the initial training period of approximately 60-90 days, thereafter a hybrid-remote work schedule will be available.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
Design - Generates creative solutions; Uses feedback to modify designs.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organization
Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Education And/Or Experience
Bachelor’s degree (B.A. or B.S) from a four-year accredited college or university and 2-5 years of admissions advising or sales-related experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Computer Skills
To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Enrollment Management Software; Customer Relationship Manager Software; and Jenzabar.
Other Skills, Abilities, And Qualifications
Knowledge of marketing and recruiting concepts and sales and customer service experience a plus.
Ability to travel to remote locations and to load and transport admissions materials, displays and other equipment. Some evening and weekend hours are required, especially during the travel season.
Ability to represent the admissions profession positively through a strong, student-centered ethic.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); outside weather conditions; extreme cold; and extreme heat. The noise level in the work environment is usually moderate.
Scu Core Values
Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.
Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.
Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.
Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care.
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Higher Education
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