Admissions Coordinator
Admissions Coordinator
24 Seven Talent
United States
See who 24 Seven Talent has hired for this role
Location: Remote - PST
Duration: 3 week contract
Pay: $20/hr
Title: Admissions Coordinator
CORE RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS
- Place outbound phone calls to potential and existing clients/caregivers ensuring all customer contact is documented in the computer system accurately and appropriately.
- Provide notification to clinical team members and/or other departments (Billing, Quality, etc.) regarding inquiries requiring follow up.
- Schedule appointments adhering to funder guidelines and state regulations.
- De-escalate situations and provide service recovery.
- Use professional judgement to escalate calls outside of scope to appropriate personnel per department SOP.
- Receive customer correspondence via e-mail requests and take appropriate action.
- Process cases and manage personal work queue.
- Utilize standard templates to correspond with customers; advise manager if situation arises that requires a new template or customized response.
- Work with manager on all needed correspondence outside of department templates.
- Verify protected health information and authorization for services.
- Schedule initial appointments for new clients and enter all necessary clients, contact, and other necessary information into computer system.
- Participate in other activities that support the coordination of client referrals, authorizations, initial assessments, and placement.
- Follow current standard operating procedures.
- Must adhere to all federal, state, and local law and regulations as applicable. Protect client protected health information (PHI).
- Ensure a high level of customer service while maximizing productivity and meeting key performance indicators.
QUALIFICATIONS
- 2+ years of experience in a customer service call/contact center.
- Associate degree preferred.
- Health care industry experience preferred.
Knowledge & Skills:
- Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
- A commitment to the values of the organization while demonstrating good judgment, flexibility, patience
- and discretion when dealing with confidential and sensitive matters.
- Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
- Personable; comfortable working with individuals at all levels within the organization.
- Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.
- Must be highly detail oriented.
- Strong interpersonal skills.
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Seniority level
Associate -
Employment type
Temporary -
Job function
Administrative and Customer Service -
Industries
Health and Human Services
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