Admissions Coordinator

At Navita Health, we believe in treating people well.

Despite the great epidemic of declining mental health in our society, the high-quality care people need is increasingly hard to find. Today, those who need help are stumbling through hoops in an overwhelmed industry, leaving them feeling undervalued — like just another number in the system. While sitting in sterile buildings and anxious waiting rooms being offered cookie-cutter treatments, people are hoping for a better way out of their pain.

People in crisis deserve eager support, thorough care, and a safe place to heal and regroup. We believe in treating the whole person and empowering their healing journey: addressing symptoms and root cause by providing evidence-based therapy, psychiatric care, and lifestyle tools. We offer an individualized, customized, concierge approach to mental health respectfully served with the comfort of a luxury resort and the warmth of southern hospitality.

We invite you to join our diverse team of experts, as we elevate mental health care together.

Our total compensation plans include salary, 17 days of PTO + a floating holiday, 401k with employer match, and employer-paid disability and life insurance. We anticipate adding paid parental leave in the near future.

Position Title: Admissions Coordinator

Reports To: Director of Admissions / Facility Administrator

Location: Navita Health | The Woodlands

Position Type: Full-Time

Position Summary: The Admissions Coordinator for Navita Health is responsible for managing the intake and admissions process for new clients, ensuring a smooth and efficient experience. This role involves evaluating potential clients, coordinating with clinical staff, maintaining accurate records, and providing excellent customer service to clients and their families.

Key Responsibilities:

Client Intake and Assessment:

• Conduct initial assessments and screenings for prospective clients to determine eligibility for services.
• Gather and review necessary documentation, medical histories, and insurance information.
• Coordinate with clinical staff to evaluate the appropriateness of admissions based on clinical criteria.
  
  

Admissions Process Management:

• Manage the entire admissions process from initial inquiry to final admission.
• Ensure timely and accurate completion of all admission paperwork and documentation.
• Communicate admission decisions to clients, families, and referral sources promptly.
  
  

Client and Family Support:

• Provide clear and compassionate communication to clients and their families regarding the admissions process.
• Address any questions or concerns clients or families may have about treatment options, facility policies, and procedures.
• Offer support and guidance to clients and families during the transition into the facility.
  
  

Coordination with Internal Teams:

• Collaborate with clinical, administrative, and financial teams to ensure a seamless admissions process.
• Facilitate communication between clients, families, and treatment teams to coordinate care plans.
• Ensure all necessary pre-admission evaluations and assessments are completed.
  
  

Record Keeping and Compliance:

• Maintain accurate and up-to-date records of all admissions and related documentation.
• Ensure compliance with all relevant regulatory requirements and accreditation standards.
• Monitor and report on admission trends, metrics, and outcomes.
  
  

Outreach and Marketing:

• Assist in outreach efforts to build relationships with referral sources, including healthcare providers, community organizations, and other stakeholders.
• Participate in marketing activities to promote the facility's services and programs.
• Represent the facility at community events, fairs, and other outreach activities.
  
  

Continuous Improvement:

• Identify opportunities to improve the admissions process and enhance client experience.
• Implement feedback from clients, families, and staff to drive continuous improvement initiatives.
• Stay updated on best practices and industry trends in behavioral health admissions.
  
  

Qualifications:

• Education: Bachelor's degree in Social Work, Psychology, Healthcare Administration, or a related field. Master's degree preferred.
• Experience: Minimum of 2-3 years of experience in a behavioral health or healthcare setting, preferably in an admissions or intake role.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and as part of a team.
• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.
• Compassionate and empathetic approach to client care.
• Certifications: Relevant certifications in behavioral health, counseling, or social work are a plus.
  

Working Conditions:

• Primarily works in an office setting within the behavioral health facility.
• May require occasional evening or weekend hours.
• Interactions with clients, families, and healthcare professionals.
  
  

This job description outlines the primary duties and responsibilities of the Admissions Coordinator in a behavioral health facility. It is not an exhaustive list and may be subject to change as needed.

Navita Health is committed to providing equal employment opportunities to all employees and applicants for employment. We recruit, hire, and employ individuals based on job-related qualifications and abilities and we welcome applications from a wide range of candidates.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We also provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please e-mail accomodations@navitawellness.com.