Analyst, Treasury Management Services

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Integrity, collaboration, accountability, agility, respect and excellence are at the forefront of everything we do. Our corporate priorities, values and guiding behaviors are the foundation of how we deliver for our clients, serve our communities and support our colleagues.

Job Summary

The Treasury Management Service Specialist is responsible for all ongoing activities once a TM business relationship has been established.

Key Responsibilities

Manage internal requests and customer requests via the Cash Management e-mail Grp box and 1 888# Support customer base through maintaining a thorough knowledge of all TM products/services to ensure that all customer needs are identified and met on a proactive basis. Provide refresher telephone training and ongoing technical support for any TM products sold to customers. Prepare documentation as a result of a customer's request for additions/revisions to any TM service or product. Assist with the resolution of all workflow, payments, transactions, or other operational questions/issues posed by customers; document significant customer service issues and notify management. Enter service cases into Salesforce adhering to case quality standards Work towards case volume and case efficiency goals on a quarterly basis All other duties, as requested.

Job Requirements

• High school diploma/GED required.
• College Degree or equivalent work experience expected.
• 2-4 years of experience in an office environment and/or working with customers.
• Effective communication skills with both internal staff and external customers.
• Customer service orientation.
  
  

Technical Skills

• Microsoft office
• Basic knowledge of operating systems and browsers.
  
  

The estimated salary range for this position is $60,000 USD to $65,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.