Application/Production Support Analyst with PL/SQL

Need only 2 profiles

Note : Must have Application and/or Production Support, strong PL/SQL scripting experience, Incident Management, Change Management and Problem Management, Windows Based Operating Systems, including IIS knowledge and SQL Server. At least 6 years.

Application/Production Support Analyst with PL/SQL

Client is seeking an Application/Production Support Analyst with PL/SQL for a 6+ contract opportunity with long term extensions for our direct client located in Philadelphia PA. The Application/Production Support Analyst with PL/SQL will be responsible for the day-to-day maintenance, level II/ III support of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

Responsibilities Includes

• Represent the Production Support organization on company-wide project teams.
• Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
• Prioritize workload, providing timely and accurate resolutions.
• Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
• Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Participate in knowledge transfer to ensure better grasp of the product and domain.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
  
  

Required Experience Includes

• 6-8 years of experience in Application and/or Production Support skills.
• 6-8 years of strong PL/SQL scripting experience.
• 6-8 years of experience in Incident Management, Change Management and Problem Management.
• 6-8 Years of experience in Windows Based Operating Systems, including IIS knowledge and SQL Server.
• Expertise in troubleshooting and analyzing the issue and coming up with a resolution.
• Ability to multi-task and work under tough deadlines.
• Strong written and oral communication skills.
• Ability to interact succinctly with technical and non-technical folks.
• Knowledge of the following tools and technologies: Oracle, SQL Server, Toad, .Net, MQ is preferred.