Sonitalent Corp

Application Support Analyst

Sonitalent Corp Clearwater, FL
Sonitalent Corp

Application Support Analyst

Sonitalent Corp Clearwater, FL
5 months ago 33 applicants

See who Sonitalent Corp has hired for this role

Role: Application Support Analyst

Location: Hybrid / Onsite 3 days a week in Clearwater, FL Local only

Visa: USC, GC only

Requirements

  • Bachelor’s degree in computer engineering or related field.
  • IT Certifications in areas relevant to this role.
  • 5+ years of production support experience.
  • 3+ years in supporting commercial insurance applications.
  • ITIL or other ITSM Certification

Job Duties

  • Leads the role in triaging production support tickets.
  • Learns the Applications to the depth required to be able to properly support them.
  • Operates and supports the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues.
  • Reviews Operational metrics, lead root cause analysis of issues, and drive appropriate resolutions.
  • Collaborates with a team of onshore Business Analysts to design, build, validate and deploy software solutions.

  • Seniority level

    Associate

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

Referrals increase your chances of interviewing at Sonitalent Corp by 2x

See who you know

Get notified about new Application Support Analyst jobs in Clearwater, FL.

Sign in to create job alert

Similar jobs

People also viewed

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub