TalentTigers

Application Support Analyst

TalentTigers Tampa, FL

Key Responsibilities

(Describe the main activities the job-holder will perform)

  • Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
  • Establish and monitor process performance measurements and business impact. Gather and communicate performance statistics and reports to internal stakeholders and senior management.
  • Monitor effectiveness and efficiency of production and/or process. Determine and/or drives change and improvement efforts in production and/or processes.
  • 5-7 years’ experience in handling production support activities.
  • Unix shell scripting experience and understanding of Ab Initio environment (Co?Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase.
  • Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching. He should be able to analyze the existing graphs and should be able to provide impact assessment.
  • Should have good expertise in database level analysis to trace issues to closure.
  • Willingness to learn backed with solid technology understanding of distributed systems is essential. Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest.
  • Coordinate with other stake holders located across shores
  • Ownership and responsibility for end-to-end production batches.
  • Ensure process compliance and manage expectations of the leadership
  • Actively trace and track issues and document the issue resolutions.
  • Create monthly issue reports.
  • Ensure best practices are followed

Development Value

(What opportunities to develop can the job offer a prospective candidate?)

  • Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank
  • Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
  • Opportunity to directly work with a highly motivated team

Person Specification

Knowledge/Experience

  • Experienced with handling production support activities.
  • Familiar with Ab Initio architecture for issue identification and issue resolution
  • Should be aware of the scheduling tool.
  • Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports.
  • Relational Database SQL (Oracle) experience (5+ year). Should be capable of writing complex and efficient SQL DML statements
  • Experience on shell scripting would be added advantage
  • It is desired but not mandatory to have experience with ETL Development tools

Skills

  • Strong design & execution bend of mind
  • Thorough understanding of DWH methodologies
  • Design pattern implementation, Algorithms and Data Structure.
  • Ab-Initio development, components usage, EME, migration process with branching
  • Unix shell scripting
  • Software engineering best practices
  • Passion for technology and self- starter
  • Orientation towards Disciplined development processes
  • Strong writing, communication, time-management, decision-making, and basic task organization skills
  • Ability to prioritize and manage schedules under tight, SLA’s.

Qualifications

First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience. Competencies

Business Process Design - Extensive Experience

  • Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

Standard Operating Procedures - Extensive Experience

  • Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Process Management - Subject Matter Expertise

  • Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Effective Communications - Extensive Experience

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Decision Making and Critical Thinking - Extensive Experience

  • Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Accuracy and Attention to Detail - Extensive Experience

  • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Managing Multiple Priorities - Extensive Experience

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Management Process - Extensive Experience

  • Knowledge of and ability to bring a reported problem to successful resolution.

Operational Functions - Extensive Experience

  • Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
  • Seniority level

    Associate
  • Employment type

    Contract
  • Job function

    Information Technology
  • Industries

    Banking

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