The Application Support Manager will be responsible for effectively and efficiently managing the Application and Production Support team to ensure quality development, testing and support delivery within the defined SLA’s. The incumbent will also be responsible for reviewing change requests and provide input into development and support requirements.
WHAT WILL YOU DO?
Planning and Management of Developers
Ensure that strategic and operational plans for the team members to be run past Manager
Ensure implementation of the approved plans by supervising staff
Monitor and review plans on an ongoing basis
Design, develop, enhance, and maintain computer systems
Conduct checks on codes to ensure that the code is of an appropriate standard and that system is functioning optimally
Conduct unit tests to ensure proper functioning and operations of software on systems
Oversee the delivery of test analysts
Allocate and supervise work of project team
Configure and optimize applications
Design, develop, enhance, and maintain system reports
Recommend ideas and solutions to guide developers to choose the best and most robust option for code flow
Reporting and Meeting Attendance
Attend and participate unit meetings/stand-ups to check-in with the team
Attend and participate in ad hoc meetings
Timeous submission and quality of monthly and ad hoc reports, as required
Team Coaching and Support
Provide team members with support and coaching through frequent informal and formal discussions
Ensure team members comply with standards and procedures
Provide support to the ICT Operations Manager during performance reviews to monitor and improve the performance of the team
Requirements:
WHAT YOU'LL BRING TO THE TABLE?
NQF Level 6: Industry Diploma in BSC Information Technology or equivalent
6 - 10 years relevant IT experience; SQL, .net, C#, visual studio, webforms
1 – 3 years team lead experience
5 - year experience with design patterns
3 years’ experience with mobile applications (preferred)
Ability to liaise with stakeholders on all levels
Ability to work with data and computer programs to build system solutions
Write technical specifications
Configure and optimize applications
Implement and develop reports on MS reporting services
Insurance/financial industry experience related to systems
WHAT WILL YOU GET IN RETURN?
We offer great opportunities for personal and professional development in a stable company that’s 129 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.
Closing date: 26 April 2024
Our Commitment to Transformation:
In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Project Management and Information Technology
Industries
Insurance
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