Applications Engineer

Job Description

Job Summary

Under the direct supervision of the Distribution Sales Manager, this position is responsible for providing solutions to customers regarding products by exhibiting the highest form of efficiency and effectiveness and demonstrate the ability to develop solutions to problems.

Essential Duties:

• Gain customer confidence by successfully assisting customers on more complex issues. This includes, at minimum, customer communication, vendor research, quotation preparation, and connecting with branch sales teams (when required).
  
  

Provide team members with technical advice or assistance when needed. This includes all branch sales teams.

• Identify procedures that need improvement for increased efficiencies, develop and support alternatives.
• Answer inbound phone calls while logged into the phone que.
• Assist customer with purchase of Ace products.
• Utilize efficient and effective research methods to provide quick solutions for customers’ needs.
• Provide accurate and clear documentation of customer orders and information provided to determine solution.
• Respond to customer needs and requests in a timely and appropriate manner.
• Identify customers that could have additional sales opportunities and pass to Business Development.
• Exhibit diligence in the sales process to be sure all calls are answered and customers are helped as quickly as possible.
• Demonstrate professionalism and etiquette in all communications to customers and coworkers.
• Utilize NetSuite, Big Commerce and other software to perform the essential duties of the job.
• Follow purchase orders through completion.
• Enter distribution orders.
• Accurately calculate customer discounts.
• Support customers and internal team.
• Answer incoming phone calls to the main operator extension and route appropriately.
• Expedite and track orders.
• Provide freight charges and invoice requests.
• Process returns.
• Confirm orders
• Assist distribution team members as needed.
• Other duties as assigned.
  
  

Competencies:

• Ability to work independently.
• Strong analytical and problem solving skills.
• Customer service focused.
• Ability to maintain and develop good customer relationships.
• Excellent computer skills.
• Excellent communication skills.
• Quality focused.
• Team oriented.
  
  

Supervisory Responsibility:

This position does not have any direct reports or supervisory responsibilities.

Work Environment and Equipment Used:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Sitting: Frequent

Standing/Walking: Frequent.

Fine motor coordination/manual dexterity: Frequent.

Material handling:

Floor to waist: Occasional. Lifting may be performed at all levels from floor to overhead, up to 20 pounds.

Pushing/pulling: Occasional.

Physical demand is moderate (according to the dictionary of occupational titles).

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

Travel:

No travel is required for this position.

Benefits:

Standard benefits, including 401(k), PTO, health, dental, vision, life & disability insurance

Company Description

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.