Applications Trainer

Position Summary: We are seeking a skilled and dynamic Applications Trainer to join our team. The ideal candidate will be responsible for conducting training sessions, developing comprehensive training materials, and providing ongoing support to end-users. The Applications Trainer will play a crucial role in ensuring users understand and effectively utilize our software applications, enhancing their productivity and satisfaction.

Key Responsibilities

• Learn and understand the software applications' features, functionalities, and best practices.
• Deliver training programs for end-users both in person and virtually using MS Teams.
• Customize training sessions to meet the specific needs of diverse user groups.
• Facilitate interactive training sessions to engage participants and enhance learning outcomes.
• Create engaging and informative training materials such as manuals, guides, videos, and presentations.
• Ensure training materials are up-to-date with the latest application features and best practices.
• Design training resources that support various learning styles and preferences.
• Continuously improve training materials based on user feedback and application updates.
• Offer continuous support to end-users post-training by addressing queries and troubleshooting issues.
• Refine training methods as needed to optimize user proficiency and satisfaction.
• Provide feedback to the development and test teams to contribute to continuous improvement of the software applications.
• Maintain a knowledge base of common user issues and solutions.
  
  

Qualifications

• Bachelor's degree in Education, Information Technology, Business, or a related field.
• Proven experience as a trainer or similar role, preferably in software applications.
• Proficiency in using MS Teams and other virtual training platforms.
• Excellent communication and presentation skills, with the ability to convey technical information clearly.
• Strong organizational skills with the ability to manage multiple training sessions and materials simultaneously.
• Customer-oriented with a proactive approach to solving problems and enhancing user experience.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with creating multimedia training resources such as videos and interactive guides.
  
  

Preferred Qualifications

• Certification in training and development, such as CPTD (Certified Professional in Talent Development).
• Experience in developing e-learning modules and using learning management systems (LMS).
• Knowledge of instructional design principles and adult learning theories.
  
  

Compensation And Benefits

The projected compensation range for this position is $80,132 to $141,325 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.