Assistant General Manager

Hampton Inn Northeast-Fort Jackson | 1551 Barbara Dr., Columbia, SC 29223

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

Assist in providing day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

Role And Responsibilities

Financial Returns:

• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
  
  

People

• Direct day-to-day activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
• Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
• Promote teamwork and quality service through daily communication and coordination with key department heads.
• Live and demonstrate the Maya Hotels core values.
  
  

Guest Experience

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.
  
  

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
• Comply with Maya Hotels policies, procedures and Code of Ethics.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organizations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Promote a safe working environment.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals and working to minimize tripping and falling hazards,
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Participate in helping the hotel recycle.
  
  

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR. MAY ALSO SERVE AS MANAGER ON DUTY.

WORK ENVIRONMENT: HOTEL

Job Involves Working

INDOORS /OUTDOORS/OFFSITE/ ANY MAYA LOCATION

Additional Notes

KEY RELATIONSHIPS

INTERNAL: PRESIDENT, VICE PRESIDENT, DIRECTOR OF OPERATIONS, CFO, DIRECTOR OF HUMAN RESOURCES, GENERAL MANAGER, DIRECTOR OF SALES/ SALES TEAM, FRONT OFFICE MANAGER/SUPERVISOR (S), EXECUTIVE HOUSEKEEPER, ASSISTANT MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS AND LINEN/LAUNDRY STAFF.

EXTERNAL: HOTEL GUESTS/VISITORS, GROUPS AND LOCAL COMMUNITY.