Two passionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed in the heart of the San Francisco Bay Area. Their mission was clear: to revolutionize the way care was delivered to seniors and individuals in need. Beyond home care services, they expanded their reach into medical staffing, bridging the gap between healthcare facilities and skilled professionals. These founders actively listened to pain points, strategically recruited committed candidates, and ensured that compassion remained at the core of their legacy. From pandemic adaptations to virtual reality training, their impact continues shaping the healthcare landscape, creating a better world for elders, families, and caregivers.
About Care Indeed And Core Values
Care Indeed is hiring a compassionate and motivated Associate Client Care Manager to provide top-quality service to our clients. Strong management, leadership, and problem-solving skills and a willingness to learn and continuously improve are essential for success in this role. A demonstrated background in education, skills, knowledge, and experience in aging and care management is also necessary to provide quality care management services.
Guiding Our Journey
Our core values serve as the compass that directs our path.
Every interaction matters whether it's with a client, an employee, or a business partner.
We believe that compassionate, ethical, and responsible care is not just a service—it's a lifeline for those we serve.
Our ACCM must embody and promote our core values in all interactions with clients, employees, vendors, and other business partners. These values guide our decision-making process at Care Indeed, shaping the compassionate, ethical, and responsible care we provide.
Honesty, Integrity, Kindness, Empathy
Serve with Passion: Prioritizing Help, Confidence, Humility, Striving for Greater Good, Making a Real Difference
Make it Great: Continuous Improvement, Exceed Expectations, Nurturing Excellence in Others.
Duties and Responsibilities
CARE COORDINATION
Coordinate with various stakeholders to ensure client care plan is accurate, up to date, and meeting the needs of the client
Coordinate and attend client care conferences
CLIENT SATISFACTION & RETENTION
Receive caregiver and point of contact reports and requests and make sure they are documented and acted on
Follow up with client and their point of contact to make sure any concerns have been addressed in a timely manner
Communicate with client and point of contact on a regular basis regarding the care plan and client or family needs
Build and nurture relationships with clients and their point of contact through regular contact, communication, and in-person visits
Provide quality assurance visits and check-ins DATA MANAGEMENT
Monitor re-assessment deadlines
Document client interactions and pertinent caregiver reports
Monitor assigned accounts
Other duties as required
Education and Experience
Bachelor's degree in psychology, counseling, rehabilitation, gerontology, nursing, or sociology required.
Case management: 1 year (Preferred)
Senior care: 1 year (Required)
Strong presentation skills with the ability to effectively communicate the value of Care Indeed and its mission.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Availability during and after business hours, and for on-call rotation on weekends.
Excellent written and verbal communication skills with an eagerness to learn.
Unwavering commitment to ethical work standards in all interactions with clients and employees.
Work Hours & Benefits
Monday to Friday, 9:00 AM to 5:30 PM; days may be flexible based on the need
Medical, Dental, Vision insurance (waiting period is 60 days from hire date)
Life and Accidental Death and Dismemberment Insurance
401k with matching (After completing 200 hours and six months of employment)
You will be reimbursed for mileage and out-of-pocket expenses for any company-related initiatives if you use your own transportation.
You are entitled to accrue 24 sick hours of paid sick leave, which you can use after your 90 days, to be allocated for illness or personal business each calendar year in accordance with our sick leave policy.
Seniority level
Entry level
Employment type
Contract
Job function
Marketing and Sales
Industries
Hospitals and Health Care
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