We are looking for an experienced Customer Success professional to drive success for our customers in the US and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention, strategic consulting) and outcomes (renewals, up-sell).
Job Responsibility / How Your Day Will Look Like
Demonstrate core revenue management philosophies
Be the interface between Engineering/Data Science & the client during system integration phase
Drive increase in renewal rates and reduce churn
Expand our revenue in accounts through cross-sell and up-sell
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and referenceabilities.
Charting the course of customer interactions and touchpoints to enhance understanding and engagement. Map customer journey
Standardize Interventions for Each Point in Journey: Implementing consistent and effective actions tailored to each stage of the customer journey to ensure satisfaction and progress.
Identify Opportunities for Continuous Improvement: Proactively seeking out areas for enhancement across all stages of the customer lifecycle to drive ongoing success and satisfaction.
Empower customers with knowledge and skills for success.
Provide unparalleled assistance and problem-solving.
Nurture ongoing partnerships and loyalty.
Recommend opportunities for expanding benefits and value.
Cultivate a community of enthusiastic supporters and ambassadors
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at RateGain by 2x