Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.
Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:
Customers are royalty
Data beats opinion
Fast-paced execution wins
Growth mindset
Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
We are seeking an Associate Director, Business Operations who will take on cross-functional projects that are critical to the company's success. Reporting directly to the CEO, you will work closely with the Exec team and play a key role in helping the organization focus on and achieve its most important goals.
RESPONSIBILITIES:
Spin up and lead cross-functional initiatives that can meaningfully impact the business; drive execution and own performance
Identify and track top key business objectives and work with teams on these objectives to ensure projects stay on track (Sample projects could include spinning up a customer insights and strategy team, helping customers understand their performance and derive more value from the product, starting the product roadmap for a greenfield product area, supporting org/hiring strategy, etc.)
Create data-driven reports and decks for internal meetings, clients, and the board
Initially an IC role, and we would expect you to grow into a larger role within the organization
ABOUT YOU:
5+ years of professional experience; Management consulting experience and/or MBA preferred, with at least 1 year of startup experience
Generalist: You work hard, learn quickly, and like wearing many hats
Strong entrepreneurial mindset: embrace challenges, self-motivated to work independently on tight timelines to achieve ambitious goals
Extremely detail-oriented: organized and comfortable navigating complex work processes, tight timelines, and changing teams
Data-driven: Analytical, excellent with excel, SQL, presenting data
Nice to have: Product-oriented - Previously have worked closely with engineering and product teams to define requirements and implement solutions
BENEFITS & PERKS:
Competitive compensation packages, including early stage equity
401k plan
Flexible PTO & 11 paid holidays
Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
Paid parental leave
Growth Mindset learning and development stipend
Happy hours, team outings, & annual offsites!
Pre-tax commuter benefits
Complete laptop workstation
& more!
POSITION LOCATION & OFFICES:
This position is available in New York City.
We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development
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